Luzern · CH

The Hotel Lucerne, Autograph Collection

Name: The Hotel Lucerne, Autograph Collection
Address: Sempacherstrasse 14, Luzern, 6002
Telephone: +41 41 226 86 86
Rating: 8.8

8.8

Excellent138 reviews

WiFi availableFree WiFiParkingStreet parkingLaundryLaundry washed per local authority guidelines

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

WiFi available, Free WiFi, Parking, Non-smoking rooms, Air conditioning, 24-hour front desk

Location

Luzern, CH

Unique Design by Jean Nouvel

Situated next to a park in Lucerne, this hotel designed by Jean Nouvel offers a blend of simplicity, spirituality, elegance, and refinement. The artistic interior with imaginative decor and inventive touches creates a unique environment for guests to enjoy.

Convenient Location and Free WiFi

Within a 5-minute walk, guests can reach the Culture and Congress Centre (KKL), the historic old town with a lake promenade, and the train station. Additionally, free WiFi is available throughout the entire hotel for guests' convenience.

Exquisite Dining and Modern Accommodation

Guests can savor carefully selected ingredients and exotic flavors at HATO Restaurant, unwind in the bar, and appreciate the contemporary accommodation with park views. Indulge in the sumptuous offerings of this hotel, finding inspiration in its originality and modernity.

Book now to experience the unique blend of simplicity and elegance at our hotel in Lucerne!

Loading rooms and rates...

Location

How to Find Us

Sempacherstrasse 14

Luzern · CH

+41 41 226 86 86

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

Please note that Single Currency Credit Cards (UnionPay logo only) cannot be accepted for reservations. Please note that guests booking a rate where prepayment is needed will receive a link after booking to pay the prepayment.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

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Luzern · CH

The Hotel Lucerne, Autograph Collection

8.8

Excellent138 reviews

WiFi availableFree WiFiParkingStreet parkingLaundryLaundry washed per local authority guidelines

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

WiFi available, Free WiFi, Parking, Non-smoking rooms, Air conditioning, 24-hour front desk

Location

Luzern, CH

Unique Design by Jean Nouvel

Convenient Location and Free WiFi

Exquisite Dining and Modern Accommodation

Book now to experience the unique blend of simplicity and elegance at our hotel in Lucerne!

Loading rooms and rates...

Guest Reviews

What Guests Say

8.8

Excellent

138 reviews

Highlights

+Helpful staff
+Great location

Could Improve

–Cleanliness issues
–High breakfast cost

Cleanliness7.6

The hotel had issues with cleaning as reported hair in the sink and a need for overall maintenance.

Service9.6

The staff were consistently mentioned as friendly and accommodating, providing excellent service.

Location9.6

Guests frequently praised the hotel’s central location and proximity to major attractions.

Room Quality9.1

Rooms were described as stunning and well-designed, although some mentioned issues with heating.

Amenities8.6

Amenities like a bar were noted; the mini bar was suggested to be improved.

Value for Money8.5

Some guests questioned the value given the pricing, mentioning missing amenities for the cost.

Food and Beverage8.1

Breakfast was noted as being overpriced, which negatively impacted perceptions.

Overall Experience9.4

Overall positive feelings despite some negatives; many guests had an enjoyable stay.

Beachbum

Family With Children · Jul 2026

Nice location, not worth the money.

Liked:Property location is ideal near the park and city

Disliked:The place is very dark, there is only one elevator everything was pretty cramped, breakfast seemed unorganized, staff didn’t always answer the reception, seems all together pretty hacked together. Too expensive for the what you would expect from a 5 star hotel. 3 star at best.

via Nuitee

WorldTrav2024

Couples · Jul 2026

An Offputting Hotel Despite Earnest Staff

Liked:The Hotel is a boutique hotel with a few positives and several significant negatives. First the positives: it is located in short walking distance to many of the attractions of Lucerne, such as the ferry quai and the railway station. Its front desk staff are friendly young people. Our room at least (billed as a suite, but not actually) was spacious by Swiss hotel standards. Now some quite significant negatives. First, the decor is very dark, especially in the rooms, where lighting is most insufficient. The furniture in the room is cheap and does not invite sitting and enjoying the room. The shower was small with only a hand-held shower head. The room was billed as "Garden View" but the small, chest height window actually only looks out over the green roof of the adjacent public library. And perhaps most off-putting, the ceiling is papered with soft porn in the form of a large photographic illustration of a naked and tattooed oriental woman with glowing nipples, a satisfied and lounging man looking on, and a double-entendre caption (complete with grammatical error). If this is a "Jean Nouvel masterpiece" as is claimed, I would avoid the artist; who wants to look at such a picture above his or her bed at the going down of the sun and in the morning -- and every time one wakes at night? The breakfast is, for a hotel of this cost, very sparse. And to get to it, one has to compete for the one tiny elevator with the staff who are using it at all hours to transport their carts and cleaning materials. The Hotel is not one to which I would likely return and I am surprised that it is part of a Marriott collection. Sorry!

via tripadvisor

Travelqueen8882

Family · Jun 2026

Not my cup of tea.

Liked:We are huge fans of Marriott and booked this hotel because of the location to the train station and downtown. The staff were amazing and very accommodating but the rooms were not safe for older travelers. We were given an upgrade on arrival and checked into our room after 3pm. The room was large and had a window overlooking the park. My husband has a bad back and he could not sit in the "bubble" chairs in the room. There were 3 steps up to a large bathroom with very slippery floors (even when not wet). I don't know who talked designers into barn doors and barn doors at the top of 3 steps for the bath is a recipe for disaster. There was only a tub/shower combo and that also was a challenge for my husband. We requested a room change after being in the room about an hour. The hotel doesn't offer any rooms for handicapped accessible. We were offered and accepted a smaller room with just a shower. It was much safer. It still had the same "Bubble" chairs that were not comfortable but did look cool. The worst thing about the room was the "art" on the ceiling. Not only did I have nightmares waking up to see it but it also surprised us each time we woke up. I guess I have to admit we are finally old! Finally, the restaurant has mirrors to reflect the light. It was blinding when you walk in and felt like I needed my sunglasses on the whole time. Overall it was a disappointment. I will be sure to check more carefully next time in Lucerne for something a little calmer and safer.

via tripadvisor

BNA-Wanderlust

Family · Jun 2026

Convenient for walking central Lucerne

Liked:The Hotel Lucerne is convenient to central Lucerne and walking the old city. It is a small, boutique hotel - the front desk told us it is the second smallest Autograph Collection hotel in the Marriott Bonvoy portfolio. As a Bonvoy Ambassador Elite, we had two rooms and were placed next door to each other on the top floor with a private end of the hall, making for a quiet stay. The rooms were large for a European urban hotel, especially the bathrooms. Everything was very clean and had a very distinctive modern design. The staff was friendly and accommodating of family travel with kids. For the size of hotel, the breakfast buffet offered a good variety. The only drawback was parking - the hotel has only two dedicated spots, which were already taken, so we were left to find parking on Lucerne city streets. Luckily we found a spot just a few blocks away.

via tripadvisor

Location

How to Find Us

Sempacherstrasse 14

Luzern · CH

+41 41 226 86 86

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.