Name: Renaissance Lucerne Hotel
Address: Pilatusstrasse 15, Luzern, 6002
Telephone: +41 41 226 87 87
Rating: 8.6

Renaissance Lucerne Hotel, Luzern | Member Rates | Dyme

WiFi availableFree WiFiParkingStreet parkingRestaurantBar

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Non-smoking rooms, Air conditioning

Location

Luzern, CH

Luxurious Accommodation

The Renaissance Lucerne Hotel offers modern 5-star luxury within a historic city palace. The tastefully furnished, non-smoking rooms boast ornamental ceiling decorations, warm-toned interiors, and top-notch amenities including air conditioning, soundproofed windows, USB wall plugs, and a mini-fridge.

Culinary Delights

Indulge in a gastronomic experience at Pacifico Restaurant, where South American-inspired cuisine delights with dishes like Fajitas, home-smoked Spare Ribs, and premium steaks. Wash it down with classic drinks or unique cocktail creations at Boca Grande Bar & Lounge.

Relaxation and Convenience

Unwind in the hotel's lounge equipped with a spacious seating area, coffee machine, PC, library, and vending machine. With free WiFi throughout the property and a 24-hour reception, Renaissance Lucerne Hotel ensures a comfortable and convenient stay.

Book your stay at Renaissance Lucerne Hotel for a luxurious and unforgettable experience.

Accommodations

Rooms & Suites

Check-in

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Guests

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Guest Reviews

What Guests Say

8.6

Excellent

313 reviews

Highlights

+Great location
+Friendly staff
+Clean rooms

Could Improve

–Noise from restaurant
–Poor room layout
–Staff service inconsistencies

Cleanliness8.2

While many reviews mention cleanliness positively, the issues with the bathroom and noise indicate a need for improvement.

Service9.2

Most reviews highlight a friendly staff, though some concerns about service quality were noted.

Location9.4

Consistently praised as excellent, with easy access to public transport and local attractions.

Room Quality7.9

Comments about cramped rooms and poor layout suggest significant room for improvement.

Amenities8.4

Basic amenities were available, but some guests found certain features lacking.

Value for Money7.9

Mixed feedback on value, especially considering the price in relation to the service and room quality.

Food and Beverage8.6

Generally positive feedback on breakfast and dining options despite some criticism on pricing.

Overall Experience9.0

The overall sentiment reflects a mix of positive and negative experiences, leading to a neutral evaluation.

Curt

Couple · Aug 2026

We will be back

Liked:Staff was great. Location was fantastic. Room exceeded our expectation

via Nuitee

810alexanderd

Couples · Aug 2026

Great location in the city with quiet rooms!

Liked:This hotel was positioned in a great spot in the city and the hotel recognized Marriott Titanium Status by providing an upgrade to a Junior Suite. The airconditioning worked well in the room on a very hot day in early August 2026. We loved the overall feel of the hotel but I cannot rate it a 5/5 because I did not think the bed was comfortable. Everything else was immaculate about the hotel. Our upgraded room was also perfectly quiet in a busy part of the city! Make sure you reserve a parking spot in advance if you plan on parking on the premises.

via tripadvisor

Michelle

Couple · Aug 2026

If you’re young, great place to stay or ask not to be on the floor above the restaurant

Liked:Location was great and hotel facilities were good, breakfast was nice.

Disliked:The restaurant turns into a nightclub on both nights of our stay, Fri & Sat night & our room was directly above the restaurant so no sleep until 3am!!! Would’ve been nice to know!

via Nuitee

pllm2026

Family · Aug 2026

very poor experience with this property that simply has a rude front desk staff.

Liked:We are a couple in their late 70's with multiple surgeries struggling to walk, were give a very small room on the 6th floor corner away from the elevator with practically no view. Upon asking them to switch us to a lower floor close to the elevator the front desk staff was rude and simply dismissed our request and our concerns.

via tripadvisor

Location

How to Find Us

Pilatusstrasse 15

Luzern · CH

+41 41 226 87 87

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Please note that guests booking a rate where prepayment is needed will receive a link after booking to pay the prepayment. Please note that Single Currency Credit Cards (UnionPay logo only) cannot be accepted for reservations.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

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Guest Reviews

What Guests Say

8.6

Excellent

313 reviews

Highlights

+Great location
+Friendly staff
+Clean rooms

Could Improve

–Noise from restaurant
–Poor room layout
–Staff service inconsistencies

Cleanliness8.2

While many reviews mention cleanliness positively, the issues with the bathroom and noise indicate a need for improvement.

Service9.2

Most reviews highlight a friendly staff, though some concerns about service quality were noted.

Location9.4

Consistently praised as excellent, with easy access to public transport and local attractions.

Room Quality7.9

Comments about cramped rooms and poor layout suggest significant room for improvement.

Amenities8.4

Basic amenities were available, but some guests found certain features lacking.

Value for Money7.9

Mixed feedback on value, especially considering the price in relation to the service and room quality.

Food and Beverage8.6

Generally positive feedback on breakfast and dining options despite some criticism on pricing.

Overall Experience9.0

The overall sentiment reflects a mix of positive and negative experiences, leading to a neutral evaluation.

Curt

Couple · Aug 2026

We will be back

Liked:Staff was great. Location was fantastic. Room exceeded our expectation

via Nuitee

810alexanderd

Couples · Aug 2026

Great location in the city with quiet rooms!

via tripadvisor

Michelle

Couple · Aug 2026

If you’re young, great place to stay or ask not to be on the floor above the restaurant

Liked:Location was great and hotel facilities were good, breakfast was nice.

Disliked:The restaurant turns into a nightclub on both nights of our stay, Fri & Sat night & our room was directly above the restaurant so no sleep until 3am!!! Would’ve been nice to know!

via Nuitee

pllm2026

Family · Aug 2026

very poor experience with this property that simply has a rude front desk staff.

via tripadvisor