Luzern · CH

Hotel Astoria

Name: Hotel Astoria
Address: Pilatusstrasse 29, Luzern, 6002
Rating: 7.9

7.9

Very Good2,149 reviews

WiFi availableFree WiFiParkingPrivate parkingParking garageRestaurant

Check-in / Check-out

From 03:00 PM · Until 11:00 AM

Classification

4-Star Hotel

Amenities

WiFi available, Free WiFi, Parking, Non-smoking rooms, Air conditioning, Fitness center

Location

Luzern, CH

Luxurious Accommodations

The Hotel Astoria in Lucerne offers superior rooms designed by Herzog & de Meuron, ensuring a blend of comfort and modern technology for a truly lavish stay.

Culinary Delights

Indulge in a variety of dining options at the hotel, from the exquisite La Cucina Italian restaurant to the award-winning Thai Garden with 14 GaultMillau points, and the trendy Mekong restaurant and bar for a diverse culinary experience.

Unparalleled Amenities

Relax at the Penthouse Lounge with a charming roof terrace or make use of the 5 well-equipped meeting rooms, catering to all your leisure and business needs seamlessly.

Experience luxury and convenience at Hotel Astoria - book your stay now!

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Location

How to Find Us

Pilatusstrasse 29

Luzern · CH

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

Please note that guests booking a rate where prepayment is needed will receive a link after booking to pay the prepayment. Please note that Single Currency Credit Cards (UnionPay logo only) cannot be accepted for reservations.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

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Luzern · CH

Hotel Astoria

7.9

Very Good2,149 reviews

WiFi availableFree WiFiParkingPrivate parkingParking garageRestaurant

Check-in / Check-out

From 03:00 PM · Until 11:00 AM

Classification

4-Star Hotel

Amenities

WiFi available, Free WiFi, Parking, Non-smoking rooms, Air conditioning, Fitness center

Location

Luzern, CH

Luxurious Accommodations

The Hotel Astoria in Lucerne offers superior rooms designed by Herzog & de Meuron, ensuring a blend of comfort and modern technology for a truly lavish stay.

Culinary Delights

Unparalleled Amenities

Relax at the Penthouse Lounge with a charming roof terrace or make use of the 5 well-equipped meeting rooms, catering to all your leisure and business needs seamlessly.

Experience luxury and convenience at Hotel Astoria - book your stay now!

Loading rooms and rates...

Guest Reviews

What Guests Say

7.9

Very Good

2,149 reviews

Highlights

+Excellent central location near train station and attractions
+Popular rooftop/penthouse bar with nice views
+Comfortable beds and good showers
+Generally friendly and helpful reception/staff
+Soundproof windows and good room views
+Good breakfast when service/cleaning is consistent

Could Improve

–Repeated complaints about poor room/bathroom cleaning and dirty breakfast area
–Small rooms with minimal furniture in some categories
–Very small, poorly equipped gym
–Deposit requested on arrival despite prepayment (adds cost/annoyance)
–Occasional unfriendly or brusque staff reported
–Early/noisy cleaning and delivery noise for rooms at rear

Cleanliness5.0

Multiple reviews report poor cleaning: unclean bathrooms, mould/lime in tub area, missed toiletries, dirty breakfast room and early/noisy cleaning — cleanliness is a clear weakness.

Service9.3

Overall service often described as friendly and helpful (reception praised, issues handled after complaint); isolated reports of brusque staff and indifferent behaviour, but generally positive service impression.

Location9.6

Consistently highlighted as a major positive: very central, ~5 minutes to the train station, close to attractions and offering great views.

Room Quality8.0

Rooms praised for good beds, soundproof windows and showers, but some guests found deluxe rooms sparse (minimal furniture), small and subject to delivery/noise if located at the rear.

Amenities8.0

Roof-top/penthouse bar and on-site restaurants are frequently praised; however the fitness room is described as tiny and poorly equipped, and some rooms lack expected extras (fridge/AC inconsistently available).

Value for Money6.5

Several guests felt the hotel was expensive for what was offered (high breakfast price, surprise deposit requests, comments that it did not feel like a full four-star value).

Food and Beverage8.0

Breakfast is often described as good and adequately replenished, and the rooftop bar is a highlight; negatives include high price for breakfast and occasional cleanliness issues in the breakfast area and missed in-room supplies.

Overall Experience8.8

Guests generally enjoy the great location, rooftop bar and comfortable beds, but recurring cleanliness problems and extra deposit/fee experiences temper the overall stay for some.

Rishika Agrawal

Extended Group · Sep 2026

Great location. Triple room was amazing. In house restaurants and bar in hotel quite good.

Liked:I had booked a triple room as I was with my parents. We got a corner room and 3 proper beds. The room was excellent! Location was really good too, and the hotel restaurants had quite good food too. Hotel was more upscale than my expectations (based on the pics I had seen online).

Disliked:Breakfast buffet was not bad, but as vegetarians I hoped for a bit more options. Some of the staff were Indian so they were helpful in accommodating my parents needs (like super hot water for tea). The other thing was that everyday the breakfast was literally the same. But this seemed to be the case in ALL hotels we stayed at in Switzerland.

via Nuitee

Mark

Couple · Sep 2026

Modern hotel in excellent location.

Liked:Modern well appointed hotel in a great location. Excellent breakfast. Friendly and helpful staff

via Nuitee

Mohamed

Family With Children · Sep 2026

Don’t recommend

Liked:Nothing to like the staff very rude i asked them to change my dates as i’ve been booking 5 nights and totally paid after i came from Barcelona and for the bad weather and storm this week ,i asked them even to change date’s instead of refund as i stayed one day with my family and the weather was too bad and i want to enjoy first impression for Lucerne,they don’t even care about all the reply it’s your opinion sir

Disliked:The Breakfast too limited Rooms don’t worth it at all I asked for a 2 room connected and a room with king bef and other with twin bed and they replied by the reservation we will do sir,and once arrived they replied we don’t have !!!! Even the reception in ground floor must go up 1 floor no one is waiting to give a help for baggage Nothing to like the staff very rude i asked them to change my dates as i’ve been booking 5 nights and totally paid after i came from Barcelona and for the bad weather and storm this week ,i asked them even to change date’s instead of refund as i stayed one day with my family and the weather was too bad and i want to enjoy first impression for Lucerne,they don’t even care about all the reply it’s your opinion sir They care only about selling nights not the client pleasure and experience

via Nuitee

Weining

Extended Group · Sep 2026

Great place!

Liked:Good location, good space, clean bathroom

Disliked:Wish the bathroom has doors, even you are family you don’t want to hear everything going on in there. 😂

via Nuitee

Location

How to Find Us

Pilatusstrasse 29

Luzern · CH

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.