San Bartolomé de Tirajana · ES

Kumara Serenoa by Lopesan Hotels

Name: Kumara Serenoa by Lopesan Hotels
Address: Touroperador fritidsresor 4, San Bartolomé de Tirajana, Gran Canaria, 35100, San Bartolomé de Tirajana, 35100
Telephone: 34-928766810

Free WiFiFree self parkingStreet parkingPool umbrellasPool sun loungersSnack bar/deli

Check-in / Check-out

From 02:00 PM · Until 12:00 PM

Classification

4-Star Hotel

Amenities

Fitness facilities, Snorkeling nearby, Free breakfast, Safe-deposit box at front desk, Internet access in public areas - high speed, Smoke-free property

Location

San Bartolomé de Tirajana, ES

Outdoor Swimming Pools and Fitness Center - Dive into one of 3 refreshing pools or work out at the fitness center for a rejuvenating stay.

All-Inclusive Package - Enjoy complimentary meals and drinks at the onsite Palmera Buffet, bar/lounge, and poolside bar.

Convenient Amenities and Proximity - Benefit from free Wi-Fi, tour assistance, and a welcoming 24-hour front desk. Explore attractions like Maspalomas Botanical Garden and Maspalomas Golf Course nearby.

To experience a luxurious stay with top-notch amenities at Kumara Serenoa by Lopesan Hotels, book now for an unforgettable getaway!

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Location

How to Find Us

Touroperador fritidsresor 4, San Bartolomé de Tirajana, Gran Canaria, 35100

San Bartolomé de Tirajana · ES

34-928766810

Policies

Good to Know

Check-in & Check-out

Check-in from 02:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
A car is recommended for transportation to and from this property.
A deposit may be required at the property.

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San Bartolomé de Tirajana · ES

Kumara Serenoa by Lopesan Hotels

Free WiFiFree self parkingStreet parkingPool umbrellasPool sun loungersSnack bar/deli

Check-in / Check-out

From 02:00 PM · Until 12:00 PM

Classification

4-Star Hotel

Amenities

Fitness facilities, Snorkeling nearby, Free breakfast, Safe-deposit box at front desk, Internet access in public areas - high speed, Smoke-free property

Location

San Bartolomé de Tirajana, ES

Outdoor Swimming Pools and Fitness Center - Dive into one of 3 refreshing pools or work out at the fitness center for a rejuvenating stay.

All-Inclusive Package - Enjoy complimentary meals and drinks at the onsite Palmera Buffet, bar/lounge, and poolside bar.

To experience a luxurious stay with top-notch amenities at Kumara Serenoa by Lopesan Hotels, book now for an unforgettable getaway!

Loading rooms and rates...

Guest Reviews

What Guests Say

8.7

Excellent

168 reviews

Highlights

+Clean hotel
+Friendly staff
+Good location
+Great entertainment

Could Improve

–Poor food quality
–Long wait times for service
–Extra charges for amenities

Cleanliness9.9

The hotel is spotless.

Service9.3

Staff are attentive and friendly, though there were service issues noted.

Location9.9

Good location from the city.

Room Quality8.3

Room had issues with air conditioning and bathroom fixtures.

Amenities7.9

Main pool not heated initially and extra charges for Bali beds.

Value for Money8.3

Poor food quality for the price paid, not great value for premium service.

Food and Beverage7.4

Food was very poor & never warm, with some nights having limited options.

Overall Experience9.3

Overall a nice hotel experience with some notable issues.

soniac644

Couples · Mar 2026

Honest review

Liked:Lovely holiday, exceptionally clean,manicured grounds, lovely rooms, very nice staff, reception staff were lovely, plenty of sunbeds ( not sure this would be the same if hotel full) , a bit out of the way but free shuttle service daily so you cant complain, taxis inexpensive in the evenings, we would never usually book an all inclusive holiday, but our usual hotel was fully booked, so our only real gripe was the food, by golly there was more than enough, but it was cold !! Salads were plentifu but I am convinced the toms and cucumber were cut with a machette, no prensentation, but maybe its just us being a little fussy, most people had their plates overflowing . I would not return purely because of the food quality .

via tripadvisor

Yvonnethijssen

Family · Mar 2026

Ok but no Lopesan standard

Liked:It was an ok stay, but for Lopesan standards not good. The food is not for a 4 star resort, and also the furniture is not comfortable for a Lopesan resort. If you have a buffet then the quality has to be the same from start to end, that was not the case, a lot was already finished when you are late. Chairs to low and wobbely, no cushions in the chairs. Plastic furniture outside. The sunbeds are not comfortable. The rooms small, beds short. We are both tall. Coffee, showercaps etc never got a refill in the rooms. Animation was very bad, the singers omg. If the weather is not so good the hotel has no inside facilities. If you are all-in it is all from the draft and postmix, why ? If you are halboard like us, you get real brands. Reception was very friendly. We were here for three wweks had an avarage stay, but we were out a lot. If you want to have the Lopesan name then a lot has to improve.

via tripadvisor

652owenr

Couples · Mar 2026

A pleasant, relaxing place to spend a week.

Liked:Very clean everywhere. Plenty of loungers round the pool. Suite was comfortable and spotless and quiet. Staff very friendly and helpful. A really nice, relaxing place to go. The only disappointing thing was the location..difficult walking to get to the buses, with broken pavement and lots of weeds. However taxis were excellent and not expensive to get into the town. The buffet meals were good and the choices changed every day.

via tripadvisor

461sallyannew

Friends Getaway · Mar 2026

Give this hotel a miss

Liked:Rooms were great. Pool area was perfect. Access to golf - well just brilliant! A MASSIVE shout out and a HIGH FIVE to Cynthia, the singer on our last night. I asked the receptionist if Cynthia was a regular performer and he said that Cynthia was 'a stand in'. All I can say, is that Cynthia should be a regular. The entire room was up dancing, singing and having a fabulous time. I did say thanks to Cynthia on the night, yet I hope the management team recognise her talent. It made our week. Bloomin fab, Cynthia. Thanks a mill. To the food, drinks and service. 1. Breakfast was great. Good choice of options for everyone in my opinion. 2. Lunch and dinner, definitely not! Probably the worst AI lunch and dinner that I have had the "mispleasure" of trying. The food was bland, samey, barely warm, unappetising, with a lack of choice. Sorry, yet you need to up your game. (We decided to eat out for one dinner and a lunch in Maspolmas and Mogan Marina - I am pleased that we did). Thank you though to the team who always managed to sit us 12 together at dinner.👏👏 3. Drinks - a nightmare to get a drink delivered to your table when eating. It felt like the hotel only wanted you to have one drink. If you wanted another, then you had to queue at the outside bar, mid meal. Very annoying/distracting/ unnecessary/less than chilled/not one for us to repeat! Thankfully, as we were twelve, we were able to take turns in walking to the bar "mid meal' and ordering drinks The lobby bar was only open if you fancied paying for a drink. Really? I mean REALLY?!!! It is meant to be an all inclusive resort. We weren't surprisesd to note that there wasnt anyone using the lobby bar. Why would you? Totally ridiculous. I guess the hotel was trying to save money on staff attendance? Weird as they could have placed one of the downstairs bar team there. Definitely not condusive to a chilled experience. I was questioned a few times when I went to the bar and asked for drinks for the twelve of us. The bar people asked me for whom I was requesting drinks. Well, pretty damn obvious.l!!! We were sitting right in front of them. They kept asking if the people were 'guests' and entitled to inclusive drinks. Oooh, we have wrist bands! Yes we do. No words. Would I revisit this hotel. A BIG NO!

via tripadvisor

Location

How to Find Us

Touroperador fritidsresor 4, San Bartolomé de Tirajana, Gran Canaria, 35100

San Bartolomé de Tirajana · ES

34-928766810

Policies

Good to Know

Check-in & Check-out

Check-in from 02:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Important Information

Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
A car is recommended for transportation to and from this property.
A deposit may be required at the property.

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