Name: Hilton Garden Inn Santa Marta
Address: Carrera 1C No. 24-04, Santa Marta, Colombia, Santa Marta, 470001
Rating: 8.8

Hilton Garden Inn Santa Marta | Member Rates | Dyme

Offsite parking discounted rates availableParkingSelf parking (surcharge)Offsite parking discounted rates availableSecured parkingRestaurant

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

3-Star Hotel

Amenities

Offsite parking discounted rates available, Fitness facilities (surcharge), Parking, Non-smoking rooms, Air conditioning, Swimming pool

Location

Santa Marta, co

Luxurious Accommodation

Indulge in comfort at Hilton Garden Inn Santa Marta, located just steps away from Santa Marta Marina and a short drive to El Rodadero Beach. Relax in well-appointed rooms with modern amenities such as flat-screen TVs and air conditioning, ensuring a pleasant stay.

Top-Notch Facilities

Enjoy a variety of facilities including an outdoor swimming pool, fitness centre, and a terrace offering stunning views. Take advantage of the on-site restaurant, bar, and business centre for a convenient and enjoyable experience.

Convenient Location

Explore nearby attractions like Santa Marta Cathedral and Santa Marta Gold Museum, and easily reach the hotel from Simón Bolívar International Airport. Don't miss the chance to experience luxury and convenience at Hilton Garden Inn Santa Marta.

Accommodations

Rooms & Suites

Check-in

Check-out

Guests

Loading rooms and rates...

Guest Reviews

What Guests Say

8.8

Excellent

1,749 reviews

Highlights

+Excellent service and friendly staff
+Great location and view

Could Improve

–Issues with room cleanliness
–Inconsistent service at times

Cleanliness8.5

Some guests reported issues with cleanliness, but it was generally considered acceptable.

Service9.2

Overall positive feedback regarding the staff's friendliness and professionalism.

Location9.2

Many reviews praise the hotel's central location and surrounding safety.

Room Quality8.8

Rooms were described as spacious and comfortable, though some noted maintenance issues.

Amenities8.6

Facilities like the pool and breakfast options received positive comments, but some areas need improvement.

Value for Money8.3

Value perceptions vary, with some feeling the price was justified by the quality, while others disagreed.

Food and Beverage8.9

The breakfast received frequent praise, although some guests had issues with the dinner service.

Overall Experience9.0

Most guests had a positive overall experience, with some minor critiques that didn't overshadow the good.

Jeidy

Solo Traveller · May 2026

Awesome people.

Liked:Cleanliness, decor, room space, receiving area, everything was on point, but I must highlight THE SERVICE. Every single staff member we encountered greeted us in a very familiar but respectful way. I don't remember their names, but I'll remember their attention and their faces. 💛💙

via Nuitee

Etéreo Armando

Couple · May 2026

Disliked:La tarifa de booking no era la real

via Nuitee

george

Family With Children · Apr 2026

Xenophobic employees refused my wife's family at the front desk and tried to cheat me out of $500.

Liked:Nothing, these people are crooks and racists.

Disliked:The employees here are rude and discriminated against my wife's family. I (from the USA) booked a stay for 3 rooms over 6 nights back in December for me and my wife (Venezuelan), her parents and 12yr old sister, and her brother, his wife, and their 2yr old toddler son. I contacted the property beforehand letting them know that 4 adults and 2 children will be arriving about 4 hours before my wife and I, and to please get them situated. When my wife's family showed up, the hotel staff refused to check them in, and when we called the front desk to figure out what was going on, they hung up on us. Twice. We ended up having to find another hotel while juggling a missed flight connection at the Bogota Airport. We are certain that it was because her family are from Venezuela because they denied service once my mother-in-law presented her passport. They also serviced other guests, no problem. Before they hung up on us, they told us to cancel the reservation, and when I did, they refused to waive the cancellation fee. This resulted in me having to go back in forth with my back for the next 2.5 months to get my money back, which was around $500 in cancellation fees. Additionally, I had to spend about $400 more on the other hotel down the street because everywhere else was booked up. It is crazy to me that a hotel of all places is so blatantly xenophobic to people that are no different than they are. And to make matters worse they tried to cheat me out of $500 in cancellation fees! The management here is corrupt and disgusting. Take your business literally anywhere else and you’ll be happy that you did.

via Nuitee

Claire

Couple · Mar 2026

Modern hotel close to the Marina

Liked:Modern, clean good location in Santa Marta Marina

Disliked:Pool area is small, no shade. Reception staff not too helpful and barely spoke English

via Nuitee

Location

How to Find Us

Carrera 1C No. 24-04, Santa Marta, Colombia

Santa Marta · co

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

19% VAT will be applied to Colombian residents. Foreign guests may be exempt subject to verification at check-in. This amount will be charged to the hotel and is not reflected in the room rate. Conditions apply Please note, Colombian residents abroad and foreign guests are tax-exempt when buying a tourist package (accommodations plus service). A Visa TP - 11 or Permiso - 5 / PTP - 5 tourist visa must be presented upon arrival.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian. A deposit may be required at the property.

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Guest Reviews

What Guests Say

8.8

Excellent

1,749 reviews

Highlights

+Excellent service and friendly staff
+Great location and view

Could Improve

–Issues with room cleanliness
–Inconsistent service at times

Cleanliness8.5

Some guests reported issues with cleanliness, but it was generally considered acceptable.

Service9.2

Overall positive feedback regarding the staff's friendliness and professionalism.

Location9.2

Many reviews praise the hotel's central location and surrounding safety.

Room Quality8.8

Rooms were described as spacious and comfortable, though some noted maintenance issues.

Amenities8.6

Facilities like the pool and breakfast options received positive comments, but some areas need improvement.

Value for Money8.3

Value perceptions vary, with some feeling the price was justified by the quality, while others disagreed.

Food and Beverage8.9

The breakfast received frequent praise, although some guests had issues with the dinner service.

Overall Experience9.0

Most guests had a positive overall experience, with some minor critiques that didn't overshadow the good.

Jeidy

Solo Traveller · May 2026

Awesome people.

via Nuitee

Etéreo Armando

Couple · May 2026

Disliked:La tarifa de booking no era la real

via Nuitee

george

Family With Children · Apr 2026

Xenophobic employees refused my wife's family at the front desk and tried to cheat me out of $500.

Liked:Nothing, these people are crooks and racists.

via Nuitee

Claire

Couple · Mar 2026

Modern hotel close to the Marina

Liked:Modern, clean good location in Santa Marta Marina

Disliked:Pool area is small, no shade. Reception staff not too helpful and barely spoke English

via Nuitee