Name: Sensitive Premium Resort & Spa - All Inclusive
Address: Alpaslan Cad. No:65, Bogazkent, Serik, Antalya, 7500, Serik, 7500
Telephone: +90 242 782 40 60
Rating: 7.4

Sensitive Premium Resort & Spa - All Inclusive, Serik | Member Rates | Dyme

Free WiFiWheelchair accessible parkingFree self parkingWheelchair-accessible van parkingWheelchair-accessible on-site restaurantPool umbrellas

Check-in / Check-out

From 02:00 PM · Until 12:00 PM

Amenities

Elevator, Gift shops or newsstand, Shopping on site, Arcade/game room, Nightclub, Free newspapers in lobby

Location

Serik, TR

Spa and Beach Relaxation

Indulge in massages and body treatments at the full-service spa, followed by a refreshing dip in one of the 2 outdoor swimming pools. Enjoy the private beach for ultimate relaxation.

Delightful Dining and Drinking Options

Treat your taste buds at one of the 4 restaurants or opt for 24-hour room service for a private meal. Unwind with a drink at the bar, beach bar, or poolside bar after a day of leisure.

Convenient Amenities and Services

Benefit from complimentary wireless internet, concierge services, and a beach shuttle. The property offers a business center, airport shuttle, and free self-parking for a hassle-free stay.

Book a rejuvenating getaway at Sensitive Premium Resort & Spa - All Inclusive for a seamless, all-encompassing vacation experience.

Accommodations

Rooms & Suites

Check-in

Check-out

Guests

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Guest Reviews

What Guests Say

7.4

Very Good

107 reviews

Highlights

+Excellent individual service from Guest Relations Manager
+Convenient location near supermarket

Could Improve

–Cleanliness issues in the room
–Inconsistent service at departure
–Limited food variety and quality

Cleanliness5.9

The room had painting on the wall stripping and the shower was mouldy.

Service9.3

The Guest Relations Manager provided excellent individual service despite overall service inconsistencies.

Location8.9

Convenient location with a supermarket across the road.

Room Quality6.8

Room issues noted like wall stripping and cleanliness.

Amenities6.8

Pool was closed and limited entertainment available.

Value for Money7.8

All-inclusive paid but lacked food options between meals.

Food and Beverage5.9

Food was the same every day, breakfast was limited and often cold.

Overall Experience7.8

Overall experience marred by service and cleanliness issues.

Voyager49159112391

Family · Dec 2025

Worst experience ever

Liked:Spent 7 nights from 14th November. Warm welcome at reception,however, the room had painting on the wall stripping and the shower was mouldy. The food was the same everyday and breakfast was very limited and they clearly didn't cater to foreigners. Most morning I ended up having salad and cheese. No matter how early you went for your meals it was ALWAYS cold and let's not talk about the cats roaming freely in the dining area and jumping on tables. I inquired about treatments at the spa but as I had a lot of excursions booked, preferred to do a treatment at the end of my visit. The guy at the spa wrote up a receipt and told me I had to pay that day and I explained that his preferred date for me to do the treatments was not mine so I cannot accept that date but he insisted. The next day I saw him and he asked why I had not paid and I explained that I didn't officially book and would not pay for the 15th when I wanted the treatment on the 20th the day before my departure at this point it felt like harassment as he saw me about 4 times and asked the same thing prior to this. His whole demeanor changed and he became very rude and abrupt and wanted back the receipt which he told us he wasn't taking it to the spa we should as we wasted his time. Very rude. On top of that we paid for all inclusive and there were no meals in between, luckily there is a supermarket across the road. To top it off the pool was closed and there was no entertainment. Definitely not a 5 star more like a 2 in my opinion.

via tripadvisor

261haic

Friends Getaway · Nov 2025

Inconsistent Service at Departure: A 5-Star Resort with Significant Internal Communication Issues.

Liked:This review focuses specifically on the service quality and communication procedures experienced during our departure phase. Positive Note: We must commend the Guest Relations Manager, Ms. Beğenmiş, who provided excellent individual service and demonstrated genuine commitment. Critical Observation (Departure Service): A 5-star establishment is expected to maintain consistent service standards and communication. Our attempt to secure information regarding an early breakfast (departure at 6:30 AM) was marked by contradictory statements and a lack of departmental coordination. Front Desk (Evening before departure): After an initial unhelpful response, staff eventually confirmed that the regular breakfast would be available starting at 6:00 AM. Restaurant (Departure Day, 5:58 AM): Restaurant staff denied entry, insisting that breakfast begins at 7:00 AM. This directly contradicted the information provided by the Front Desk. Second Inquiry at Front Desk: Only upon returning to the reception and pressing the issue was the time 6:30 AM confirmed, highlighting a significant breakdown in internal communication between the Front Desk and the Kitchen/Restaurant. Conclusion and Recommendation: The inability to manage a standardized early service request on the day of departure is unacceptable for a hotel operating at the 5-star level. The inconsistency of information and the necessity to repeatedly seek clarification create undue stress for departing guests. Recommendation to Prospective Guests: Be advised that service outside of regular hours and coordination between departments (Front Desk, Kitchen) may be deficient. Due to these structural service flaws, we cannot fully recommend this hotel.

via tripadvisor

N5496NSwilliama

Couples · Oct 2025

Awful place stay well away from this place at all costs

Liked:Absolutely nothing going on no entertainment food was old same stuff brought out day after day we were ill staff are extremely rude they put us in a room with the cooker extractor outside our balcony we closed the door every day we couldn't use it and when the cleaner came each day the room was still filthy only changed bedding and towels we had to go and get are own toilet roll each day the cleaner left the balcony door open room was full of smoke all out clothes stunk like barbecue when I asked to be moved they refused no entertainment terrible food rude staff stay well away from this hotel worst ive ever stayed at in my 45 years traveling i would never go back

via tripadvisor

daisypP4681PS

Friends Getaway · Oct 2025

SHOCKING

Liked:This was honestly the worst holiday I’ve ever had. From the moment we arrived, everything went wrong. The room was filthy — dust on the furniture, stains on the bedding, and a bathroom that clearly hadn’t been cleaned properly. The food was terrible and even had flies in it. When we tried to complain, the customer relations manager was incredibly rude and disrespectful, making us feel like an inconvenience. We asked to speak to the hotel manager four different times and were told we were not allowed, which was shocking and completely unprofessional. The only bright spot in the entire stay was Ahmet at reception — he was polite, kind, and genuinely tried his best to help despite everything else being a disaster. He’s the only reason we didn’t leave sooner. I never write reviews, but this experience was so bad I felt I had to warn others. The lack of cleanliness, the poor food hygiene, and the complete disregard for guest concerns made it one of the most stressful trips I’ve ever taken. This hotel needs serious management changes and staff training. Avoid this place at all costs — it’s not worth your time, money, or sanity.

via tripadvisor

Location

How to Find Us

Alpaslan Cad. No:65, Bogazkent, Serik, Antalya, 7500

Serik · TR

+90 242 782 40 60

Policies

Good to Know

Check-in & Check-out

Check-in from 02:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Pool access available from 6:00 AM to 7:30 PM.
One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
No pets and no service animals are allowed at this property.
A deposit may be required at the property.

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