Sengokuhara · JP

Trust Maison Hakone Sengokuhara - Vacation STAY 24226v

Name: Trust Maison Hakone Sengokuhara - Vacation STAY 24226v
Address: Hakone-machi Sengokuhara 387-6 Trust Maison Hakone Sengokuhara, Sengokuhara, 250-0631
Rating: 7.2

7.2

Very Good3 reviews

Self parking (surcharge)Offsite parking discounted rates availableOffsite parking discounted rates availableParkingFree wired internetInternet access

Check-in / Check-out

From 03:00 PM · Until 10:00 AM

Amenities

Free wired internet, Self parking (surcharge), Offsite parking discounted rates available, Internet access, Offsite parking discounted rates available, Parking

Location

Sengokuhara, JP

Geothermal Area Location:

Trust Maison Hakone Sengokuhara - Vacation STAY 24226v is nestled in a geothermal area, offering guests easy access to numerous hot springs for a relaxing experience.

Modern Amenities:

This 3-bedroom holiday home boasts free WiFi, a TV, a washing machine, and a fully equipped kitchen with a microwave and fridge, ensuring a comfortable and convenient stay for all guests.

Nearby Attractions:

Conveniently situated near Hakone Lalique Museum and Hakone Botanical Garden of Wetlands, this property provides a perfect base for exploring the beauty of the Kanagawa region. Book now for an unforgettable stay at Trust Maison Hakone Sengokuhara - Vacation STAY 24226v.

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Location

How to Find Us

Hakone-machi Sengokuhara 387-6 Trust Maison Hakone Sengokuhara

Sengokuhara · JP

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 10:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

If you would like a qualified invoice,please contact the property directly.This property does not accommodate bachelor(ette) or similar parties. A deposit may be required at the property.

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Sengokuhara · JP

Trust Maison Hakone Sengokuhara - Vacation STAY 24226v

7.2

Very Good3 reviews

Self parking (surcharge)Offsite parking discounted rates availableOffsite parking discounted rates availableParkingFree wired internetInternet access

Check-in / Check-out

From 03:00 PM · Until 10:00 AM

Amenities

Free wired internet, Self parking (surcharge), Offsite parking discounted rates available, Internet access, Offsite parking discounted rates available, Parking

Location

Sengokuhara, JP

Geothermal Area Location:

Trust Maison Hakone Sengokuhara - Vacation STAY 24226v is nestled in a geothermal area, offering guests easy access to numerous hot springs for a relaxing experience.

Modern Amenities:

This 3-bedroom holiday home boasts free WiFi, a TV, a washing machine, and a fully equipped kitchen with a microwave and fridge, ensuring a comfortable and convenient stay for all guests.

Nearby Attractions:

Loading rooms and rates...

Guest Reviews

What Guests Say

7.2

Very Good

3 reviews

Highlights

+Clean rooms
+Friendly staff
+Great location
+Comfortable beds

Could Improve

–Limited parking
–Expensive breakfast
–No spa services

Cleanliness7.5

Guests consistently mentioned cleanliness as a positive aspect.

Service8.3

Service was generally appreciated, although a few guests had complaints about wait times.

Location8.1

The hotel is located in close proximity to many key landmarks and public transport.

Room Quality7.8

Rooms were spacious and comfortable, although some guests mentioned minor maintenance issues.

Amenities7.2

The amenities provided were satisfactory, with some guests highlighting the gym and pool, while others mentioned the lack of spa services.

Value for Money6.9

Some guests felt that the price was a bit high for the services offered, while others thought it was reasonable given the location.

Food and Beverage7.3

Breakfast and restaurant services were generally well-received, although a few guests thought there could be more variety.

Overall Experience8.0

Most guests had a positive overall experience and would recommend the hotel to others.

Tom

Family With Young Children · Apr 2025

Very clean, nice quite neighborhood, good spot to stay if going to Hakone

Liked:House was very clean, lots of space for a family. Nice quiet neighborhood. Would book again

Disliked:Pillows we're uncomfortable

via Nuitee

Michael

Family With Young Children · Apr 2023

Sickening mold smell, no hot water, complained and left, no refund, owners don’t care

Liked:Large, cheaper

Disliked:We booked two nights. Don’t stay here. We made the mistake of staying here one night. I had to exit the house at 2am due to the strong mold making me sick. The floors feel like they will break any time under your feet. There was no hot water. The heater was too hot in one room but the rest of the house was cold. The house should be condemned, torn down, and built fresh. It can make you sick from mold. We made the mistake of following the first instructions sent from the host to “Please search on Google Map "Trust Maison Hakone Sengokuhara.”” The only result as of April 2023 is wrong. We sent a message right away to say we could not enter, and sent pictures of the door. We were talking to them for over 2 hours on the booking app, and at one point in the first half hour of troubleshooting with them I even said to them “One of your reviews says they were sent to the wrong address at first. I wonder if this is the same problem.” We were tired and overwhelmed. The host did not notice we were at the wrong unit even after I asked if that was the problem. We struggled for over 2 hours. Finally we resolved it no thanks to the host. They eventually sent us the info that we were at the wrong place, but by then I had realized it myself. It took over 2 hours outside the wrong place talking to the host on the app. I made the mistake of trusting Trust Maison Sengokuhara to provide a safe unit and basic customer service. These were not provided. I was sick from the mold after hours in their unit and before I arrived at the correct one they wasted my time for over two hours, before admitting I was at the wrong unit. In the end he apologized for not checking, but this is unacceptable. I even suggested being at the wrong unit might be the problem and he didn’t check then either.

via Nuitee

Location

How to Find Us

Hakone-machi Sengokuhara 387-6 Trust Maison Hakone Sengokuhara

Sengokuhara · JP

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 10:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Important Information

If you would like a qualified invoice,please contact the property directly.This property does not accommodate bachelor(ette) or similar parties. A deposit may be required at the property.

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