Eka Hotel Nairobi

Rooms repeatedly described as spotless, clean and well designed; several guests explicitly praised the room cleanliness.

Staff frequently praised as friendly, attentive and helpful (specific shout-outs to Charles and Said), although one report criticised concierge integrity.

Convenient for the airport and attractions like the Giraffe Centre, but proximity to a busy ring road and some reports of traffic noise reduce the score.

Rooms described as great, comfortable, new and well designed; multiple guests highlighted comfort and modern rooms.

Good range of amenities (restaurants, wellness centre, garden, business space, pool and patio) though the pool was noted as not heated by some guests.

Mixed signals: generally fine for a transit/full-service hotel, but at least one guest reported being overcharged by concierge and a sense the property pushes revenue maximisation.

Breakfast was repeatedly praised (wide variety, omelettes, fruit, pastries) and staff/chef attentiveness (including gluten-free accommodations) earned positive mentions; Carnivore dinner noted as fun.

Many guests reported a very positive or wonderful stay with friendly staff and comfortable rooms, but issues like noise and a serious concierge complaint tempered the overall impression.