Name: The Colony Hotel
Address: 28 Ben Gurion Boulevard, Haifa, 35023
Telephone: +972 4-851-3344
Rating: 9.2

The Colony Hotel, Haifa | Member Rates | Dyme

WiFi availableFree WiFiSpa/wellness centerBarScreens / Barriers between staff and guests for safetyLaundry

Check-in / Check-out

From 03:00 PM · Until 11:00 AM

Amenities

WiFi available, Free WiFi, Non-smoking rooms, Air conditioning, Room service, Heating

Location

Haifa, il

Charming Boutique Hotel in Haifa's German Colony

Historic Elegance Meets Modern Comforts

Experience the perfect blend of old-world charm and contemporary conveniences at The Colony Hotel. Each room is equipped with LCD TVs, complimentary Wi-Fi, and coffee makers, ensuring a comfortable stay in a century-old building.

Convenient Location Near Major Attractions

Located just 1 km from the UNESCO Baha'i Gardens and Golden Dome, Hotel The Colony is the ideal starting point for exploring Haifa. With a variety of dining and shopping options nearby, guests can immerse themselves in the vibrant neighborhood.

Tranquil Garden Oasis and Rooftop Sunbathing

Unwind in the serene garden or soak up the sun on the rooftop terrace, offering picturesque views of the surroundings. Don't miss the chance to relax and rejuvenate in these peaceful settings.

Book your stay at The Colony Hotel now and indulge in a memorable experience in Haifa's German Colony.

Accommodations

Rooms & Suites

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Guests

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Guest Reviews

What Guests Say

9.2

Exceptional

1,007 reviews

Highlights

+Great location
+Friendly service
+Rich breakfast

Could Improve

–Some rooms are outdated
–Quality of towels could be improved

Cleanliness8.4

Some reviews mentioned outdated rooms and quality of towels.

Service9.9

Staff were consistently described as friendly and accommodating.

Location9.9

Multiple reviews highlighted the excellent and central location of the hotel.

Room Quality8.4

Rooms were spacious but some reviews noted that they felt outdated.

Amenities8.4

Basic amenities were functional, but some improvements needed.

Value for Money9.4

Good pricing relative to the location and available services.

Food and Beverage9.4

Breakfast was frequently praised as rich and generous.

Overall Experience9.6

Overall, guests enjoyed their stay despite minor issues.

Heidi

Couple · Jul 2026

Charming hotel in Haifa with exceptionally friendly and helpful staff. I would stay there again anytime I travel to Haif

Liked:Great location, clean, comfortable

via Nuitee

GKSG2

Family · Jul 2026

Horrible management.

Liked:My experience at the Colony Hotel was appalling, not because of the room itself, but because of the behaviour of the staff and management. I booked through Agoda. My booking confirmation clearly states that **18% VAT is included in the price**. It even explains that non-Israeli guests may later be eligible for a VAT refund. Despite this, at check-in the receptionist insisted that VAT had not been paid and attempted to charge me an additional 18%. I showed her the confirmation. She called another staff member, who repeated exactly the same claim. Only after I refused to pay twice did they say they would "check with the manager" and gave me the room key. I also asked whether a late checkout was possible. Without checking availability or the occupancy for the day, the receptionist simply replied, "Not on weekdays." The following morning, while I was having breakfast with my daughter, the manager came to our table and told me to come to his office after breakfast. When I did, he produced a page headed **"Expedia Group"** and claimed it was my booking. Apart from the fact that I had booked through Agoda (which is part of Booking Holdings, not Expedia), this was completely irrelevant. I again explained that he already had my booking confirmation, which clearly states VAT is included. Instead of checking the actual booking, he became increasingly aggressive, raised his voice, and spoke to me in an extremely disrespectful manner. As I walked away, he threatened to report me as a **non-paying customer**, despite the fact that I had paid in full before arriving. Then, to top it all off, a young girl—who appeared to be connected to the reception staff rather than a hotel employee—came out and shouted after us: > **"Never come back here!"** This was said in front of my daughter. I've stayed in hotels around the world for decades. I've dealt with mistakes before. What I've almost never experienced is management doubling down when they're wrong, refusing to look at the customer's actual booking confirmation, raising their voice, making false accusations, and then allowing someone to verbally abuse paying guests as they leave. If this is how the Colony Hotel treats customers over a straightforward billing question, I would strongly recommend staying elsewhere.

via tripadvisor

F6881HNashleyb

Business · Jul 2026

Very relaxing.

Liked:In my opinion the best hotel in Haifa. The service and hospitality is the best and always made feel so very welcome every time I visit. It is my home from home for the past 10 years.

via tripadvisor

Darin

Solo Traveller · Jun 2026

Will defintly come back again

Liked:Here’s a polished version of your review: The location is excellent, with easy access to bus stations that provide direct connections to the train station. All of the staff were welcoming and helpful throughout my stay. I decided to extend my accommodation by an extra night, and the team handled everything very professionally. First, the receptionist checked whether it would be possible for me to remain in the same room without having to check out and move to another room. He later called my room and informed me that they were working on the issue and would update me the following day. The next morning, while I was having breakfast, a receptionist approached me and informed me that they had successfully arranged everything, so there would be no need to check out and check in again. I really appreciated their proactive approach. They remembered my situation and updated me as soon as they saw me, without me having to go to the reception desk and ask for an update. The food was also excellent, with a wide variety of options suitable for all ages. Everything was clean and well maintained, and all staff members were always willing to help. As a lovely welcoming gesture, I even found chocolates on my bed when I arrived. Overall, I had a very pleasant experience and would gladly stay here again.

Disliked:I needed to update the room card 2 to 3 times

via Nuitee

Location

How to Find Us

28 Ben Gurion Boulevard

Haifa · il

+972 4-851-3344

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Based on local tax laws, guests with a tourist visa to Israel are exempted from paying VAT for their reservation. Israeli citizens and residents ("non tourists" as defined in the VAT law) must pay VAT. This tax is automatically calculated in the total cost of the reservation for domestic customers. For guests booking from outside of Israel, the tax is not included in the total price.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. A deposit may be required at the property.

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Guest Reviews

What Guests Say

9.2

Exceptional

1,007 reviews

Highlights

+Great location
+Friendly service
+Rich breakfast

Could Improve

–Some rooms are outdated
–Quality of towels could be improved

Cleanliness8.4

Some reviews mentioned outdated rooms and quality of towels.

Service9.9

Staff were consistently described as friendly and accommodating.

Location9.9

Multiple reviews highlighted the excellent and central location of the hotel.

Room Quality8.4

Rooms were spacious but some reviews noted that they felt outdated.

Amenities8.4

Basic amenities were functional, but some improvements needed.

Value for Money9.4

Good pricing relative to the location and available services.

Food and Beverage9.4

Breakfast was frequently praised as rich and generous.

Overall Experience9.6

Overall, guests enjoyed their stay despite minor issues.

Heidi

Couple · Jul 2026

Charming hotel in Haifa with exceptionally friendly and helpful staff. I would stay there again anytime I travel to Haif

Liked:Great location, clean, comfortable

via Nuitee

GKSG2

Family · Jul 2026

Horrible management.

via tripadvisor

F6881HNashleyb

Business · Jul 2026

Very relaxing.

Liked:In my opinion the best hotel in Haifa. The service and hospitality is the best and always made feel so very welcome every time I visit. It is my home from home for the past 10 years.

via tripadvisor

Darin

Solo Traveller · Jun 2026

Will defintly come back again

Disliked:I needed to update the room card 2 to 3 times

via Nuitee