Indulge in exquisite dining at The St. Regis New York with two onsite dining options, offering guests a culinary journey like no other.
Luxurious Amenities:
Experience unparalleled luxury with 24-hour butler service, flat-screen cable TVs, and plush bathrobes in the spacious guest rooms. Stay connected with WiFi and enjoy the convenience of minibars and safety deposit boxes.
Convenience at Your Fingertips:
From a well-equipped gym and business center to valet parking and limousine rentals, The St. Regis New York ensures a seamless stay. Take advantage of services like shoe shines and childcare for a truly stress-free experience.
Book now to elevate your stay at The St. Regis New York and create unforgettable memories in the heart of the city.
Neighbourhood
What’s Nearby
5 Av/53 St (E/M)
3 min walk
A major subway station providing access to the E and M lines, connecting to various parts of Manhattan and Queens.
5 Av/59 St (N/R/W)
7 min walk
Another nearby subway station offering N, R, and W lines, useful for traveling along Broadway and to other key areas.
The Modern
7 min walk
A Michelin-starred restaurant offering contemporary American cuisine with views of MoMA's sculpture garden.
4.7
Quality Meats
6 min walk
An upscale steakhouse known for its modern take on classic chophouse fare in a stylish setting.
4.5
Bill's Bar & Burger – Rockefeller Center
8 min walk
A popular casual eatery offering classic American burgers, shakes, and a wide selection of beers.
4.2
TAO Uptown
4 min walk
A trendy and vibrant Asian bistro serving elevated pan-Asian cuisine in a dramatic, multi-level setting.
4.3
Central Park
6 min walk
An iconic urban oasis offering vast green spaces, walking paths, and numerous recreational activities.
4.8
Museum of Modern Art (MoMA)
3 min walk
A world-renowned museum showcasing an extensive collection of modern and contemporary art from the late 19th century to the present.
4.7
Rockefeller Center
3 min walk
A famous complex of buildings known for its Art Deco architecture, Top of the Rock observation deck, and seasonal attractions like the ice skating rink and Christmas tree.
4.7
St. Patrick's Cathedral
7 min walk
A magnificent Neo-Gothic Roman Catholic cathedral, serving as a prominent spiritual and architectural landmark on Fifth Avenue.
4.8
Bergdorf Goodman
2 min walk
An iconic luxury department store offering high-end designer fashion, accessories, and beauty products.
4.6
Saks Fifth Avenue
5 min walk
A renowned luxury department store featuring a wide selection of designer clothing, accessories, and cosmetics.
4.5
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FAQs
Common Questions
Check-in is from 04:00 PM and check-out is by 12:00 PM. Early check-in and late check-out may be available upon request.
The hotel does not have on-site parking. Check with the front desk for nearby options.
The nearest station is 5 Av/53 St (E/M), 3 min walk from the hotel.
No promo codes needed. As a Dyme member, you automatically receive wholesale pricing up to 35% below public rates.
Sustainability
Travel That Gives Back
Every booking through Dyme directly funds clean energy infrastructure.
5,910 tons
CO₂ Avoided Annually
~271,000
Equivalent Mature Trees Per Year
15 Central Parks
Of Mature Trees Equivalent
Sustainability at The St. Regis New York
LowHigh
Medium Carbon
Emissions estimates are calculated using the local electricity grid carbon intensity for the hotel’s region, sourced from the U.S. EPA eGRID database (for U.S. properties) and Electricity Maps (for international properties). All sustainability information is derived from publicly available data sources, including hotel websites and certification bodies, and may not reflect the hotel’s actual energy usage or specific sustainability measures. Figures are approximate and provided for indicative purposes only.
Check-in from 04:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.
Cancellation
Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.
Payment
All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.
Important Information
Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
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THE ST. REGIS NEW YORK
Guest Reviews
What Guests Say
8.8
Excellent
233 reviews
Highlights
+Good Cleanliness
+Outstanding Location
+Fantastic Room Quality
Could Improve
–Terrible Service
–Cold Breakfast Area
–High Hidden Fees
Cleanliness8.2
Room cleanliness was noted as good, but specific incidents reflect poor handling of luggage and belongings.
Service6.2
Numerous complaints about poor service and unprofessional behavior during a wedding event.
Location10.0
Outstanding location highlighted in reviews as a significant positive.
Room Quality9.2
Room described as fantastic and super clean but with a desire for a larger bathroom.
Amenities9.7
General amenities and services were positively reviewed, except for specific service failures.
Value for Money9.2
Concerns about deceptive pricing practices affect perceived value.
Food and Beverage9.7
Breakfast area noted as cold, but overall experience with food and beverage was positive.
Overall Experience8.2
Wedding experience was marred by poor service and unfulfilled promises, leading to a much lower overall experience.
Christopher Antonio
Couple · Jan 2026
9
First-class service.
Liked:The service is amazing, the rooms are beautiful and the beds are very comfortable, the famous King Cool bar is fantastic with a great vibe, they offer a delicious breakfast and the hotel has a lot of history, I recommend it.
Disliked:Compared to other luxury hotels, and in terms of quality and price, it did seem a bit expensive to me.
via Nuitee
ackramer13
Couples · Jan 2026
10
Our Best St Regis Experience Ever
Liked:I visited the St. Regis around Christmas time, a tradition we have. We do alternate between the Mandarin Oriental and the St. Regis- this time we used points and stayed at the SR. We did not regret it: this was an outstanding trip-
The positives- which is basically everything: the bed, dark/cool room, the quiet- it is an incredible night's sleep all around. The bathroom, shower, comfortable furniture is perfect.
Our butler was amazing. I read people complaining below about their butlers.. I will tell you, it's all nonsense from entitled people who ask them unrealistic things. The coffee service, pressing of garments, all worked like clockwork. Brought us a bunch of chocolates which we requested, always got turn-down service, chatting with us and was very sweet. She had a terrific attitude, very positive, the paging system from the phone works great- you just have to get someone to show you how it works initially.
There's a manager Andy Pino who I played phone-tag with, I had trouble connecting with him by email, but afterwords he really showed how much he cares and how dedicated he is: I have his contact info, and I feel that in the future if I have specific needs or requests, he would supervise and make sure it gets done. Very nice, personable, and St Regis is lucky to have him- when I got home and had a few issues, he called me, emailed, we worked it out. I know I could reach out to him in the future- a company liaison and friend to loyal guests.
So overall 5 stars: don't believe the negative reviews. Amazing location, sleep quality, butler service if top notch. I actually had a dinner there once, and had breakfast there once- again great service, reasonable food (at quite a price), and whether you use points or not, a great value.. especially with points.
via tripadvisor
Sotonye
Couple · Jan 2026
6
Disappointed
Liked:Beautiful room and corridors incredible location
Disliked:Found the staff particularly at reception quite cold and rude. There is no communal area to sit and enjoy a drink and you have to queue to get entry for the bar which is far too small. For this type of price I would expect a much better experience from the staff and better facilities in communal areas. Really disappointing to be honest
via Nuitee
michaeltQ3107BX
Couples · Jan 2026
2
Horrible, disrespectful, violating stay.
Liked:I have genuinely had better experiences in a townplace suites in Iowa.
important note: I emailed the staff and butler email months in advance to notify them I'd be proposing during my stay just before christmas. We researched all of the NY hotels and decided this was the one we wanted to splurge on, primarily for the fun butler service since we don't have any super luxury hotels that staff butlers in our home town.
important note x2: the daily rates for the room i was in were $2200/night at the time
When we arrived to the hotel shortly before 4pm, they told us our room was not ready, but that it would be ready by 4pm and have our bags delivered prior to our return. We returned just before 6pm and our bags were still in the lobby right where all the guests walk into the hotel.
We go to our room and we check in, and immediately we find a torch lighter/paraphernalia leftover along with clothing tags from the previous guest. Disgusting, especially for a 5 star 2200/night hotel - but we let it slide at first.
Along with a giant bodily-fluid stain on the couch.
Then we wait. For almost an hour. And no butler shows up. The website online says there is an e-butler service via email or text but during check-in nobody gave us this number. I have to message the front desk via the Marriott app to ask how to contact the butler.
They then inform me that the butler must be contacted through the phones in the room. I attempt to call the butler - and the phone on the desk does not work. So I go to the bedside phone. This time the butler calls back after we page him, and I request a bathrobe and quick introduction so we can talk to him/ask what all he is capable of - and also notify him of the unclean/unsanitary room we checked into.
Before I can even finish asking for the robe, he gets an attitude and says we should already have two, and that he's busy. I tell him I checked, and that there was not.
He arrives moments later with the robe, and before I can even get a word out to ask about the other items outlined above, he RUNS off.
I call back 15 minutes later, after researching the specific things we are able to request from this st regis location, and on their official site they offer an unpacking service. which is great. I call the butler again to request it and he flat out refuses saying he's "too busy"
I'm sorry but for a $2200 a night hotel where my room literally is labelled as "butler service" in the marriott app when i open it, I better bet getting that butler service
At this point I'm already irritated with the level of service we are receiving at a 5 star hotel, but I decide to brush it off. Then, I go to the bathroom to wash my hands and I grab the bar soap before wetting my hands, only to find out, that the bar soap in the bathroom was already wet and slimy from someone using it prior to our arrival. Absolutely disgusting.
So then, we decide, hey - lets calm down and have a bath. Only to discover the TV in the bathroom near the bathtub was also broken.
After that, I wrote down a 3 page letter addressed to the manager, and asked the concierge to deliver it to the manager and have them message me through the app to discuss a resolution to all of these issues (specifically because I wanted to stress that I would be proposing during my stay, and I can't do that during a phone call or in person next to my fiancee)
We never hear anything. No reply from any manager. We return past 9pm and I go to the lobby to ask to speak with a manager to see if anything has been resolved, and he was extremely short and condescending with me. I'd start to speak and say something like "Okay, thank you, I just wanted to make sure they fixed the ba-" and before i could get the next word out he'd go "EVERYTHING YOU TOLD US ABOUT IS FIXED"
So, seeing how adamant and short he was with me, I assumed he HAD fixed everything, in prideful spirit of honoring the St Regis legacy. I returned to my room to find:
- the desk phone was still failing
- the giant stain was still on the couch (didn't attempt to use stain remover or anything)
- we requested a SINGLE bag to be unpacked, and they unpacked all four of our suitcases, one of which included dirty clothes. The result: The butler not only touched my fiancee's used panties/bras, but he also put them into the same cabinets/drawers as our clean clothes, creating a hygiene / safety issue.
- OH and the paraphernalia / torch lighter was mixed in with my stuff on the desk because they didn't dispose of it so I had to bring it down to the front desk myself
At this point, I just expect this level of service since everything has been a letdown. But there's one last butler service we dreamed of when we booked this hotel. One thing that we wanted in order for our Christmas St Regis 5 star trip to feel luxurious and magical. A simple bath to be drawn. We call the butler to request it and this is how the call went:
Me: hey I saw on the st regis site and online that we can request a bath to be drawn. can we have that done any time between midnight and 1am?
butler: i can't do it
me: why not? do we need to schedule it a different time?
butler: i cannot do it
me: ok.... why?
butler: i am too busy
me: but that's what we paid for
butler: paid for what
me: the service? thats included in the 2200/night room
butler: what service?
me: the butler service
butler: i can't do it
me: ok, should i talk to a manager/corporate about this?
butler: go ahead (LITERALLY SAYS "GO AHEAD"
I go down to the front lobby and request a manager. I get a manager completely different from before. This one is nicer and more understanding. I even said like "hey im only requesting stuff i saw online thats part of the prestigious st regis name - am i requesting anything unreasonable or anything this hotel isn't supposed to offer" and he told me i was not and that i was being perfectly reasonable.
He then assured me he would have the bath figured out and ready for midnight for us.
We return and of course it was not done. I go back to the same manager and now he starts saying the same thing about being "busy"
I ask him what can be done because everything so far has been a major letdown here and he offered me: $200 credit, champagne, and the bath to be drawn at 8pm the next day.
Amazing. Finally something. Right?
The next day hours before 8pm I confirm the credit and they message me back to tell me I misunderstood and that the champagne IS the $200 credit but that they were going to do a $350 bottle instead. WOW. EVEN BETTER. RIGHT?!?!?!?!?!
At about 7:30 i try to message in the app to say we are on our way back and to confirm everything is setup (champagne and bath) and get no response.
I arrive to the room and there is obviously no champagne. but to our surprise, there is a bath drawn...... with mini bubble soap bottles thrown all across the bathroom floor, seemingly out of spite for us
I call the front desk and literally say "i kind of expect nothing to actually get done that you guys promise anymore, but the champagne you guys promised isn't here"
they tried to tell me they didn't bring it up since i wasn't in the room... even though I confirmed already that I would be back at 8pm. Then when I clarified that, he said that the room service folks thought that I would request it once I got to the room. I replied again saying "we also requested a bath though? did they expect us to get in the bath and then request them to come bring the champagne while naked? no. we wanted to drink it while in the bath"
He says he'll figure it out. 15 minutes go by in silence. We decide to just get in the bath since we assume they forgot about us yet again.
Then the door slams open. The room service (or butler, im not sure) attempted to enter the room WITHOUT KNOCKING, luckily the door was latched since we were both naked otherwise he wouldve seen both me and my fiancee. Complete invasion of privacy and safety. I immediately throw a robe on and go to the door, only to discover that he is literally RUNNING AWAY from our door. i have to shout him down to stop to ask what he's doing and he only replies with "did you get your champagne" to which i answer no. He then turns around and walks off without saying anything.
I immediately message in the app to create a log of the incident, as well as calling the concierge and asking them to check the app and please have a manager reply ASAP as we felt unsafe, but no manager ever replied.
Another 10 minutes goes by and finally the champagne arrives. The room service/butler brought it in, placed it on the desk, and left. Without saying a word. Didn't open the bottle, didn't pour it, didn't even reply when i said "thank you"
Since everything has been such a letdown at this point we decide to look up what type of champagne it is to discover that it is a $27 bottle that can be found at target, or doordashed for $40.
I messaged in the app to ask what happened to the $350 bottle they promised as a credit/service recovery for all of the MAJOR issues so far, and they tried to backtrack, and say that the champagne I was receiving is the complimentary champagne "offered to all guests" and that I wouldn't be receiving the $350 bottle anymore.
At this point im fuming, its the night im supposed to propose and everything is going wrong with the St. Regis - I barrage them with messages, basically begging and pleading for a resolution and they finally reply "what would you like us to do?"
I sensed they were being sarcastic but gave them the benefit of the doubt
I requested either to move rooms to a nicer one or one of same quality that doesn't have issues - have the issues fixed (like the phone in the room not working) plus the stain removed (or couch swapped out with one that didn't look utterly disgusting) OR (not and) to have the destination fee waived
Their reply was an astounding NO to all of my requests. A complete joke, and confirming that they were only being sarcastic when they asked me what I would like them to do to resolve the issues.
At this point I admittedly got angry over the chat with them (in my opinion for valid reason) and then they stated they would no longer talk to me.
I ended up having to call Marriott corporate so that I could get a refund and go check into the Ritz Carlton NoMAD location because we were so disgusted and appalled by how the staff and management were treating us, and let me tell you, the Ritz made this place look like a joke. The DOORMAN at the ritz walked me to my room, told me about all the buildings, where the hotel restaurants, gym, etc are - and wished me a merry Christmas. I literally got better service within 15 minutes of checking into the ritz nomad, from the doorman, than I did from our butler the entire time we were at the St Regis.
I then contacted the marriott executive/corporate team, as well as the consumer affairs team. The consumer affairs lady seemed appalled when i recounted my story over the phone to her and assured me that the GM would reach out.
Instead, today - Daniel, the Director of Operations reached out. He was apologetic, and offered a substantial amount of bonvoy points - however his initial message minimized the privacy, security, and hygiene violations we experienced while here. Originally instead of points I asked if I could have a simple voucher to return and redo the trip so they can make everything right and show me the "true st regis standard" - but he said that was not an option available to me, which to me shows that the property will not actually work on increasing their service standards.
Additionally, the GM is supposedly out of office until the 21st so I am awaiting a conversation with her as well about these significant issues and violations and will update my review then.
