Name: Holiday Inn Express Hotel & Suites Chaffee - Jacksonville West by IHG
Address: 537 Chaffee Point Boulevard, Jacksonville, FL 32221
Rating: 8.9

WiFi availableFree WiFiParkingFree ParkingAccessible parkingSwimming pool

Check-in / Check-out

From 03:00 PM · Until 11:00 AM

Classification

2-Star Hotel

Amenities

WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms, Air conditioning

Location

Jacksonville, us

Convenient Location

Located just off Interstate 10, our Jacksonville Holiday Inn Express Hotel & Suites Chaffee - Jacksonville West is only a short 15-minute drive from downtown Jacksonville.

Comfortable Accommodations

Our rooms are elegantly decorated in soft earth tones and come equipped with modern amenities such as cable TV, free Wi-Fi, a microwave, and a refrigerator for your convenience.

Great Facilities

Enjoy our outdoor pool, fitness center, well-equipped business center, and on-site vending machines and coin laundry facilities during your stay at Holiday Inn Express Hotel & Suites Chaffee - Jacksonville West.

Experience the best of Jacksonville at our hotel - book your stay now!

Accommodations

Rooms & Suites

Check-in

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Guests

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Guest Reviews

What Guests Say

8.9

Excellent

443 reviews

Highlights

+Friendly staff
+Good location

Could Improve

–Cleanliness issues
–Room quality complaints

Cleanliness8.0

The bathroom was reported dirty and there were complaints about unclean conditions in one review.

Service9.5

The staff were frequently mentioned as friendly and helpful, contributing to a positive experience.

Location9.6

Multiple reviews highlighted the hotel's convenient and safe location.

Room Quality8.5

Room comfort was mentioned positively, although some issues with room quality were noted.

Amenities9.0

The hotel offers good amenities, including breakfast and gym facilities, though some specific concerns were noted.

Value for Money8.5

Some guests felt the pricing was high for the quality, but others found it acceptable.

Food and Beverage9.0

Breakfast received mixed reviews but overall was considered decent.

Overall Experience9.0

General sentiment is positive with some noted issues affecting overall satisfaction.

Robert

Couple · Jun 2026

Excellent!

Liked:Modern and clean. Very good breakfast. Ee had our dog with us. Much nicer than the hotel next door - we stayed there last year.

via Nuitee

reginald

Couple · Jun 2026

Liked:very good and fresh nice personal in kichten

Disliked:nothing everything fine

via Nuitee

30melissag

Family · Jun 2026

My stay on 6/13/26

Liked:A power outage that occurred at the hotel 6/13/26. The electricity was out for an extended period, which prevented me from accessing my room and caused a significant inconvenience. I also have asthma and other health concerns, and the lack of power created additional difficulties and discomfort. Still haven't heard bk from anyone about a refund. Given the circumstances, I would like to know if I am eligible for a full or partial refund . I was surprised to learn that the hotel does not have a generator or backup power system in place for situations .

via tripadvisor

Virginia

Solo Traveller · Jun 2026

Liked:No smoking. Very clean. Look new.

Disliked:Would have liked 2 chair and table to eat on.

via Nuitee

Location

How to Find Us

537 Chaffee Point Boulevard

Jacksonville · us

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Please note that pets are allowed but require a one-time fee of USD 50.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

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