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Heritance Tea Factory

Nuwara Eliya · LK

Heritance Tea Factory

8.9
Excellent629 reviews
  1. Hotel Collection
  2. /Hotels in Nuwara Eliya
  3. /Heritance Tea Factory
WiFi availableFree WiFiParkingFree ParkingValet parkingPrivate parking

Check-in / Check-out

From 02:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms

Location

Nuwara Eliya, LK

Colonial-Style Luxury Stay Amidst Tea Plantations and Misty Mountains

At Heritance Tea Factory, immerse yourself in a colonial-style stay surrounded by lush tea plantations and captivating misty mountains. Indulge in discounted transfer facilities to witness the grandeur of the Kandy perahara just 2.5 hours away.

Luxurious Amenities and Activities

Unwind with a pampering spa treatment or embark on a tea-picking tour. Retreat to cozy guestrooms equipped with a mini bar, cable TV, and complimentary organic tea leaves. Rejuvenate in the en suite bathroom featuring a bathtub and a refreshing rain shower.

Exquisite Dining and Recreation

Experience colonial elegance with mini golf and billiards, or stay active in the fitness room. Delight your palate at the Kenmare restaurant offering a fusion of Eastern and Western cuisines. Don't miss the unique dining experience on wheels inside a charming train carriage, serving delectable Western and European meals.

Book now for an unforgettable colonial retreat at Heritance Tea Factory!

Loading rooms and rates...

Location

How to Find Us

The Tea Factory Kandapola, Nuwara Eliya Sri Lanka.

Nuwara Eliya · LK

+94 522 229 600

Policies

Good to Know

Check-in & Check-out

Check-in from 02:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

Please present the same credit card used to guarantee your booking when checking in or making payment at the property. If you are making payment using another cardholder's credit card, please provide the following to the property prior to your arrival: (property may contact the cardholder for verification purposes) Authorisation letter with cardholder's signature Copy of the cardholder's card (front and back of card with cardholder's signature) Copy of the cardholder’s passport or driver’s license Please note that extra bed/crib cannot be accommodated in the rooms and twin rooms booked on single occupancy will incur relevant extra charges. Smart-casual attire is recommended at the restaurants. A deposit may be required at the property.

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Guest Reviews

What Guests Say

8.9

Excellent

629 reviews

Highlights

  • +Polite and attentive staff
  • +Historical charm and nostalgia
  • +Excellent food quality

Could Improve

  • –Cold rooms
  • –High dining prices
  • –Limited activities outside the hotel
Cleanliness8.4

Guests noted the rooms were clean but one review mentioned cold rooms and inadequate heating.

Service9.3

Staff were described as very polite, attentive, and friendly.

Location8.9

The hotel is situated in a picturesque area, but some reviews mentioned it being a bit far from the main road.

Room Quality8.8

Rooms were noted for their old charm and comfort, although some quirks were mentioned.

Amenities8.8

Standard amenities were provided, with additional specific mentions of the spa.

Value for Money8.3

Some reviews indicated high prices, especially for fine dining experiences.

Food and Beverage9.4

Food quality and the dining experience were highly praised, particularly the unique offerings.

Overall Experience9.3

Overall guest experiences were very positive, highlighting nostalgia and charm.

Anouk

Solo Traveller · Oct 2026

8
Liked:Lovely ancient factory, the facilities are original and you can see old machines used at the time for tea production. Staff are very nice and helpful. Very peaceful atmosphere and options of activities like tea picking and tea tasting
Disliked:There is a little bit of noise in the morning which lay disturb those who are not early risers

via Nuitee

Sarah

Extended Group · Oct 2026

8

A beautiful and memorable stay with wonderful food, experiences and staff.

Liked:Our stay was fabulous in every respect. The walking tour was a real highlight, the restaurant was beautiful, and the meals were absolutely delicious. The staff were all lovely, welcoming and attentive throughout our stay. The only disappointment was the limited tea experience at dinner. Given that we were staying at a tea plantation with its own factory, we had expected a wider selection of teas to enjoy and explore. When we asked about the options, the information was rather vague, which felt like a missed opportunity to showcase the wonderful teas produced there. The constant requests for Google reviews were also excessive and unnecessary. The staff were doing such a wonderful job that the service really should have been allowed to speak for itself. Overall, it was a beautiful experience and a thoroughly enjoyable stay, with just a couple of small areas that could be improved.
Disliked:The staff were all amazing, and the service itself was excellent. However, the constant requests for Google reviews became a little frustrating. It felt as though staff were being encouraged to ask by management, which is a shame because they were genuinely doing a fantastic job. My suggestion would be to let the quality of the service speak for itself rather than putting pressure on staff to request reviews.

via Nuitee

Rachel

Couple · Sep 2026

9

Fabulous stay in a room with stunning views

Liked:The views from our room were stunning and the room and facilities were exceptionally clean and well maintained. The staff were very attentive and the restaurant food was fabulous.
Disliked:We hadn’t been informed about the tea demonstrations so unfortunately missed them which was a shame

via Nuitee

Caroline

Extended Group · Sep 2026

10

Beautiful tea country retreat

Liked:Beautiful location deep in the hills covered in tea plantations. The building is like a museum and takes you back in time and the staff were very attentive. Really enjoyed the tea plucking and tasting experience and went for a long walk through the plantations. A memorable place to spent a day (or longer, as they also organize other excursions).
Disliked:It is a very unique experience therefore expect to pay European prices for everything.

via Nuitee

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