Sigiriya · LK

Heritance Kandalama

Name: Heritance Kandalama
Address: P.O Box 11, Heritance Kandalama, Sigiriya, 21100
Rating: 9

Exceptional2,211 reviews

WiFi availableFree WiFiParkingFree ParkingValet parkingAccessible parking

Check-in / Check-out

From 02:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms

Location

Sigiriya, LK

Panoramic Views and Unique Design

Experience a tranquil retreat at Heritance Kandalama, where you can admire the stunning panoramic views of the Sigiriya Rocks from a unique architectural masterpiece.

Luxurious Amenities and Activities

Indulge in the 3 impressive pools, bird watching, tennis courts, a well-equipped gym, and the renowned Coco Spa. Embark on exotic excursions like mountain cycling and lake safaris to explore Sri Lanka's natural beauty.

Culinary Delights and Dining Experiences

Savor breakfast on the lake, themed international cuisine at Kanchana Restaurant, and unique dining in a nearby cave. Enjoy your meals with breathtaking views of the Sigiriya citadel and Kandalama Lake.

Book your stay at Heritance Kandalama for an unforgettable blend of luxury, nature, and culture.

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Location

How to Find Us

P.O Box 11, Heritance Kandalama

Sigiriya · LK

Policies

Good to Know

Check-in & Check-out

Check-in from 02:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

Please present the same credit card used to guarantee your booking when checking in or making payment at the property. If you are making payment using another cardholder's credit card, please provide the following to the property prior to your arrival: 1) Authorization letter with cardholder's signature 2) Copy of the cardholder's card (front and back of card with cardholder's signature) 3) Copy of the cardholder’s passport or driver’s license Please note that the property may contact the cardholder for verification purposes. A deposit may be required at the property.

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Sigiriya · LK

Heritance Kandalama

Exceptional2,211 reviews

WiFi availableFree WiFiParkingFree ParkingValet parkingAccessible parking

Check-in / Check-out

From 02:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms

Location

Sigiriya, LK

Panoramic Views and Unique Design

Experience a tranquil retreat at Heritance Kandalama, where you can admire the stunning panoramic views of the Sigiriya Rocks from a unique architectural masterpiece.

Luxurious Amenities and Activities

Culinary Delights and Dining Experiences

Book your stay at Heritance Kandalama for an unforgettable blend of luxury, nature, and culture.

Loading rooms and rates...

Guest Reviews

What Guests Say

9.0

Exceptional

2,211 reviews

Highlights

+Excellent food & extensive buffet breakfast/dinner
+Amazing pool
+Outstanding spa and amenities
+Beautiful, unique location and views
+Striking architecture and immersion in nature
+Friendly, exceptional staff
+Private, spacious and comfortable rooms
+Very clean

Could Improve

–Complicated/incorrect Booking.com reservation handling
–Bar poorly positioned/understaffed (limited service at the bar)
–Property can be difficult to find

Cleanliness9.0

Multiple reviews explicitly note rooms and public areas as very clean; overall housekeeping appears reliable.

Service8.0

Staff repeatedly described as wonderful and exceptional, but service-related issues were reported (complicated/incorrect Booking.com reservation handling and limited bar staffing), which lowers this score slightly.

Location9.0

Many guests praise the beautiful, unique setting and amazing views; one review notes the property can be hard to find, a minor downside.

Room Quality9.5

Rooms described as comfortable, spacious, very private with great views (balconies, wildlife sightings); overall high-quality accommodation.

Amenities9.0

Excellent spa and pool repeatedly praised; strong amenity offering overall, though the bar setup/staffing was noted as suboptimal by at least one guest.

Value for Money9.0

Not explicitly discussed in reviews; assigned target overall rating (standard quality for this hotel tier).

Food and Beverage9.5

Food and buffet repeatedly described as excellent, fresh, and extensive (breakfast and dinner highly praised); a minor operational issue with bar placement/staffing was mentioned separately.

Overall Experience9.0

Overall impression is very positive across reviews: unique, immersive setting, excellent amenities, food and staff — minor operational issues noted but do not dominate the guest experience.

Aimee

Solo Traveller · Oct 2026

Liked:This place is magical! One of the best hotels we have stayed in. The views and the jungle are just beautiful. The monkeys on the terrace in the morning, the friendly staff. I would happily come back to stay.

via Nuitee

Pradeepan

Couple · Oct 2026

Liked:⭐⭐⭐ Disappointing experience despite some positives I recently stayed at Heritance Kandalama and, unfortunately, there were a few issues that affected my overall experience. 1. Booking.com payment issue: I made my reservation through Booking.com, and the payment was held/blocked one night before my arrival. However, when I checked in, the hotel staff told me that the payment had not been received and seemed unaware of how the Booking.com payment process worked. I had to spend nearly 40 minutes at the reception while they tried to sort it out. This should have been handled much more efficiently, and I believe the front-office staff need better training on OTA/Booking.com payment procedures. 2. Inconsistent buffet dress-code policy: This was the most disappointing part of my stay. Before entering the buffet, I was told that the dress code required guests to wear trousers and a T-shirt, and there was a notice referring to the dress requirements for both men and women. I was asked to leave and change because I was wearing a skimmer and shorts, which I respected and did. However, shortly afterwards, I saw a female guest entering the buffet wearing what was essentially a bikini/very revealing outfit. When I questioned the staff, I was told that the dress-code restriction was apparently only applicable to men and that women could dress that way. If the hotel has a dress code, it should be clear, consistent and equally applied to all guests, regardless of gender. Being asked to change while others were allowed to enter in much less appropriate attire understandably felt unfair and was quite disturbing. 3. Swimming pool hygiene: I was also concerned about the hygiene around the swimming pool, particularly seeing monkeys using the pool area and even bathing in the pool. This raises obvious hygiene concerns, and I believe the hotel should take stronger measures to prevent this.

Disliked:⭐⭐⭐ Disappointing experience despite some positives I recently stayed at Heritance Kandalama and, unfortunately, there were a few issues that affected my overall experience. 1. Booking.com payment issue: I made my reservation through Booking.com, and the payment was held/blocked one night before my arrival. However, when I checked in, the hotel staff told me that the payment had not been received and seemed unaware of how the Booking.com payment process worked. I had to spend nearly 40 minutes at the reception while they tried to sort it out. This should have been handled much more efficiently, and I believe the front-office staff need better training on OTA/Booking.com payment procedures. 2. Inconsistent buffet dress-code policy: This was the most disappointing part of my stay. Before entering the buffet, I was told that the dress code required guests to wear trousers and a T-shirt, and there was a notice referring to the dress requirements for both men and women. I was asked to leave and change because I was wearing a skimmer and shorts, which I respected and did. However, shortly afterwards, I saw a female guest entering the buffet wearing what was essentially a bikini/very revealing outfit. When I questioned the staff, I was told that the dress-code restriction was apparently only applicable to men and that women could dress that way. If the hotel has a dress code, it should be clear, consistent and equally applied to all guests, regardless of gender. Being asked to change while others were allowed to enter in much less appropriate attire understandably felt unfair and was quite disturbing. 3. Swimming pool hygiene: I was also concerned about the hygiene around the swimming pool, particularly seeing monkeys using the pool area and even bathing in the pool. This raises obvious hygiene concerns, and I believe the hotel should take stronger measures to prevent this.

via Nuitee

Bingyan

Family With Children · Oct 2026

Liked:This is a luxurious hotel set by a beautiful lake, with stunning scenery and an excellent design that blends seamlessly into the surrounding nature. The hotel itself feels like an attraction, so I would recommend setting aside some extra time to simply enjoy the property and its surroundings. One of the most memorable experiences was having wild monkeys visit our balcony, which was both unexpected and fascinating. The breakfast and dinner buffets were generous and offered a wide variety of choices. The room was comfortable enough, and the hotel had a good range of facilities. Overall, it was a wonderful place to stay.

Disliked:The only downside was that the check-in process was slow.

via Nuitee

Sokratis

Solo Traveller · Sep 2026

Liked:Wonderfully designed hotel amongst the jungle where you can see elephants 🐘 monkeys and other wildlife whilst you relax in the pool or your room.

Disliked:Staff were quite slow, asked multiple times for coffee at breakfast

via Nuitee

Location

How to Find Us

P.O Box 11, Heritance Kandalama

Sigiriya · LK

Policies

Good to Know

Check-in & Check-out

Check-in from 02:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.