Holiday Inn Express Hotel & Suites Richmond-Brandermill by IHG

Several reviews mentioned cleanliness issues, particularly with bathrooms and common areas being dirty.

Staff were friendly and helpful, though some issues with responsiveness were noted.

The location was a positive aspect, being quiet and isolated from traffic.

Multiple complaints about heater not working and TV issues impacted room quality.

Amenities were average with some positive remarks about the breakfast, but some patrons noted discrepancies.

Value for money was impacted by issues like lack of heat and expensive pricing despite service.

Breakfast quality received both good and poor feedback; generally below expectations.

Mixed experiences overall, with some significant negative comments overshadowing positives.