Name: The Chester Grosvenor
Address: Eastgate Street, Eastgate, Chester, CH1 1LT
Telephone: +44 1244 324024
Rating: 8.8

The Chester Grosvenor | Member Rates | Dyme

WiFi availableFree WiFiParkingRestaurantBarScreens / Barriers between staff and guests for safety

Check-in / Check-out

From 03:00 PM · Until 11:00 AM

Classification

5-Star Hotel

Amenities

WiFi available, Free WiFi, Parking, Non-smoking rooms, 24-hour front desk, Restaurant

Location

Chester, gb

Luxurious Accommodations

Indulge in individually decorated rooms with plush bathrobes and unique color schemes. Enjoy modern amenities like Sky channels, a DVD player, and complimentary WiFi for a comfortable stay.

Culinary Excellence

Savor exquisite dining at The Arkle restaurant with its prestigious 4 AA Rosettes or opt for casual fare at La Brasserie. Start your day with a Continental breakfast or upgrade to a full English spread for a delightful culinary experience.

Relaxation and Wellness

Unwind in the spa's Thermal Suite, herb sauna, and steam room, or pamper yourself with luxury treatments in the 5 treatment rooms. Take advantage of the salt grotto, foot baths, and more for a truly rejuvenating retreat.

Experience luxury and relaxation at its finest at our 5-star award-winning hotel. Book now for an unforgettable stay!

Accommodations

Rooms & Suites

Check-in

Check-out

Guests

Loading rooms and rates...

Guest Reviews

What Guests Say

8.8

Excellent

7,152 reviews

Highlights

+Great location
+Friendly staff
+Clean and comfortable rooms

Could Improve

–Issues with breakfast service
–Some rooms need maintenance

Cleanliness8.4

Some rooms looked tired and heating issues were noted.

Service9.3

Generally friendly staff, though some had rude encounters.

Location9.9

Excellent central location with easy access.

Room Quality8.3

Rooms were comfortable but some had maintenance issues.

Amenities8.9

Good amenities with nice spa products.

Value for Money8.3

De Luxe room felt costly and breakfast was an additional charge.

Food and Beverage7.9

Breakfast service was slow, with food quality issues raised.

Overall Experience9.3

Overall positive experience with a desire to return.

Colin

Solo Traveller · Sep 2026

Under par for a prestigious hotel

Liked:Central to the city

Disliked:Tired looking hotel, cold breakfast room!

via Nuitee

Di LENA

Couple · Sep 2026

Very nice experience & room facilities thank you !

Liked:Beautiful stay and friendly staff

Disliked:Loved everything do think that parking concessions for staying at Hotel should be included

via Nuitee

David

Couple · Sep 2026

Liked:We have stayed numerous times but you could see by poor service and cleanliness that it is in the process of closing down.

via Nuitee

jackie

Couple · Sep 2026

Great location

Liked:Location great

Disliked:Dim lighting in bedroom so hard to find a place to put makeup on while husband in bathroom Room smelt musty No view ( out on to roof)so thick net curtains made the room more gloomy

via Nuitee

Location

How to Find Us

Eastgate Street, Eastgate

Chester · gb

+44 1244 324024

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Please note that the hotel will pre-authorise your credit or debit card up to the value of your booking plus GBP100.00 for any extras taken. Mastercard debit cards, Maestro or Visa Electron cannot be pre-authorised. Please note that payment must be from the original card used to make the booking. Car parking charges when using the Grosvenor Shopping Centre car park are £15.00 per 24 hours.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian. A deposit may be required at the property.

Explore More