Saint Helens · GB

Mercure St Helens

Name: Mercure St Helens
Address: Linkway West, Saint Helens, WA10 1NG
Rating: 8.2

8.2

Excellent2,835 reviews

WiFi availableFree WiFiParkingFree ParkingAccessible parkingRestaurant

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

4-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms

Location

Saint Helens, GB

Central Location

Mercure St Helens is conveniently located in the heart of St Helens town centre, making it the perfect base for exploring the city and its surroundings.

Onsite Health Club

Enjoy access to our onsite health club during your stay at Mercure St Helens, perfect for those looking to stay active and relaxed while away from home.

Dining and Entertainment Options

Indulge in a delicious meal at our restaurant, Ninety Two, or unwind with a drink at Ninety Two Bar & Lounge while catching up on the latest BT Sports channels.

Experience comfort, convenience, and top-notch service at Mercure St Helens. Book your stay now and make the most of your visit to this vibrant city.

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Location

How to Find Us

Linkway West

Saint Helens · GB

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian. A deposit may be required at the property.

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Saint Helens · GB

Mercure St Helens

8.2

Excellent2,835 reviews

WiFi availableFree WiFiParkingFree ParkingAccessible parkingRestaurant

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

4-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms

Location

Saint Helens, GB

Central Location

Mercure St Helens is conveniently located in the heart of St Helens town centre, making it the perfect base for exploring the city and its surroundings.

Onsite Health Club

Enjoy access to our onsite health club during your stay at Mercure St Helens, perfect for those looking to stay active and relaxed while away from home.

Dining and Entertainment Options

Indulge in a delicious meal at our restaurant, Ninety Two, or unwind with a drink at Ninety Two Bar & Lounge while catching up on the latest BT Sports channels.

Experience comfort, convenience, and top-notch service at Mercure St Helens. Book your stay now and make the most of your visit to this vibrant city.

Loading rooms and rates...

Guest Reviews

What Guests Say

8.2

Excellent

2,835 reviews

Highlights

+Good/central location (mentioned many times)
+Friendly and professional staff in multiple reviews (quick room resolution, named breakfast staff praised)
+Comfortable beds
+Clean pool and jacuzzi reported
+Generally good value for money
+Breakfast and leisure facilities available

Could Improve

–Reception/front-desk rudeness and inconsistent service
–Noise from undisclosed late-night events impacting sleep
–Some rooms dated/tired and in need of modernization
–Breakfast buffet format caused accessibility/value issues for some guests
–Spa/bar area complaints
–Serious cleanliness/safety incident reported (exposed light fixture/electrocution)
–Key card faults reported

Cleanliness6.5

Mixed reports: several guests described rooms, bathrooms, pool and jacuzzi as clean, but there are serious negative reports (one report of a filthy suite and an exposed light fixture causing electrocution risk) that pull this rating down.

Service9.2

Mixed but often positive: multiple guests praised friendly, professional and helpful staff (quick room remediation, breakfast staff singled out by name), though there are repeated complaints about rude/abrupt receptionists and poor handling of late-night noise. Overall responsiveness in key situations justifies a strong score despite isolated front-desk issues.

Location9.5

Consistently positive: many guests called the location 'perfect' or 'good for our needs' and frequently cited convenience for events and local needs.

Room Quality8.0

Mixed: beds described as very comfy and some rooms praised, but several comments note rooms are tired/dated; one severe cleanliness/safety incident also impacts perception of room quality.

Amenities7.8

Mixed amenities: pool and jacuzzi noted as clean but busy; spa and bar areas received complaints; overall facilities are present but experiences vary.

Value for Money8.5

Generally positive: multiple guests explicitly stated good/excellent value and that the hotel met their needs, though some service/amenity issues temper this slightly.

Food and Beverage7.3

Mixed breakfast experiences: some found breakfast ok and praised breakfast staff, while others reported buffet format caused accessibility and value issues (mobility difficulties, inability to get hot drinks and hot food simultaneously).

Overall Experience8.8

Overall sentiment leans positive for many stays (friendly staff, good location, comfortable beds), but there are notable negative outliers (noise from events, front-desk rudeness, serious safety/cleanliness incident) affecting some guests' stays.

Elizabeth

Solo Traveller · Sep 2026

Would stay again

Liked:Good location

Disliked:Bathroom damage to the door and some black spots could be mold

via Nuitee

Laurence

Couple · Sep 2026

will go again on our next trip, its the best option in the town

Liked:the location and facilities were first class. we particularly liked the proximity to all areas

Disliked:Staff need to go to charm school

via Nuitee

Victoria

Solo Traveller · Sep 2026

Clean and friendly, a place to lay one’s head.

Liked:Room was big and bed was comfortable. Facilities were good, and it was nice to have robe and slippers available. The complimentary drinks in the fridge was also a great touch. Breakfast was good.

Disliked:Lighting in the room could have been better. It was perfect in the evening when relaxing, but in the morning needing more light to get ready the room was dark. The evening food was terrible, I am sorry to say. I ordered an egg mayo and watercress sandwich and a baked potato with cheese. The sandwich didn’t have watercress, but wilted iceberg lettuce. The egg mayo was very grainy and only the smallest amount of egg inside. The potato was so badly cooked. It was simultaneously wet (overcooked), and had a grainy texture. The cheese was congealed, and overall the taste was very bad.

via Nuitee

Flora

Solo Traveller · Sep 2026

Liked:Good location, comfortable bed, nice facilities.

Disliked:Pool looked a little tired, but sauna and steam room were good.

via Nuitee

Location

How to Find Us

Linkway West

Saint Helens · GB

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.