Name: Quality Inn & Suites Palm Island Indoor Waterpark
Address: 8250 Park Road, Batavia, NY 14020
Telephone: +1 585-344-2100
Rating: 6

Quality Inn & Suites Palm Island Indoor Waterpark, Batavia | Member Rates | Dyme

WiFi availableFree WiFiParkingFree ParkingLaundryLaundry washed per local authority guidelines

Check-in / Check-out

From 04:00 PM · Until 11:00 AM

Classification

3-Star Hotel

Amenities

WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms, Air conditioning

Location

Batavia, US

Indoor Waterpark Fun

Experience the thrill of our 24-foot water slides at Palm Island Indoor Water Park. From the translucent blue Paradise Plunge to the LED-lit Crazy Cobra, get ready for an adrenaline rush. Don't forget to explore the Monsoon Lagoon play area and check out the arcade and concession area.

Convenient Location

Located near major attractions like Niagara Falls and cities like Rochester and Buffalo, our hotel in Batavia, NY is the perfect gateway to western New York. Enjoy on-site dining at Belgustos Restaurant and explore nearby retailers during your stay.

Comfort and Convenience

Relax in elegantly decorated guest rooms equipped with modern amenities like free high-speed Internet, coffee makers, and refrigerators. Business travelers will appreciate our business center and event venues. Plus, we are pet-friendly and offer amenities like an exercise room and laundry facilities.

Book now for an unforgettable stay at Quality Inn & Suites Palm Island Indoor Waterpark!

Accommodations

Rooms & Suites

Check-in

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Guests

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Guest Reviews

What Guests Say

6.0

Good

721 reviews

Highlights

+Friendly staff
+Good location
+Convenient for short stays

Could Improve

–Poor cleanliness
–Multiple maintenance issues
–Amenities not as described

Cleanliness3.5

Multiple reviews indicate that the hotel was dirty, with mentions of cockroaches, mold, and dirty towels.

Service7.5

Staff was noted as friendly, despite some mentioned issues with service delays.

Location7.5

Location was convenient, especially for nearby stores and events.

Room Quality4.5

Numerous complaints about the room condition including bugs, broken appliances, and outdated facilities.

Amenities5.5

Amenities like the water park were reportedly closed or not as advertised; however, some guests enjoyed it.

Value for Money6.5

Considering the overall experience, the value for money received mixed reviews.

Food and Beverage5.5

Breakfast access was missed by some, with a few mentions of issues but no strong negativity.

Overall Experience7.5

While there were significant complaints, some guests still found reasons to return.

Aydan

Couple · Sep 2026

Terrible, will not be visiting there again

Disliked:Bugs in other rooms, didn’t publicly say the pool was closed until we already arrived.elevators were done had to walk up to the 4th floor

via Nuitee

Nakesha

Solo Traveller · Sep 2026

Liked:We did not even stay because when we went to our room there were cockroaches all over the room it was the most disgusting thing I have ever seen in my life I am so horrified!!! This hotel should be shut down there was also a serious mold issue you could smell it as soon as you walked in the front door, and then see it all around the windows in the room. We had to drive all the way back home and ruin our trip plans because of this awful place.

Disliked:We did not even stay because when we went to our room there were cockroaches all over the room it was the most disgusting thing I have ever seen in my life I am so horrified!!! This hotel should be shut down there was also a serious mold issue you could smell it as soon as you walked in the front door, and then see it all around the windows in the room. We had to drive all the way back home and ruin our trip plans because of this awful place.

via Nuitee

Chappell

Solo Traveller · Sep 2026

If you're desperate, this place is good

Liked:Breakfast. Smoking room

Disliked:No working ice machine. The arcade was closed.

via Nuitee

Bradley

Solo Traveller · Sep 2026

Strike a Match and Light it

Liked:Nothing, the room was not suitable for guests to stay in. The beds should be replaced and A/C was falling out of the window, the walls were unappealing possibly moldy. The front lobby wasn't appealing and pool was closed, and not listed as such. Ended up canceling the reservation and finding another place to stay.

Disliked:Nothing, the room was not suitable for guests to stay in. The beds should be replaced and A/C was falling out of the window, the walls were unappealing possibly moldy.The front lobby wasn't appealing and pool was closed, and not listed as such. Ended up canceling the reservation and finding another place to stay.

via Nuitee

Location

How to Find Us

8250 Park Road

Batavia · US

+1 585-344-2100

Policies

Good to Know

Check-in & Check-out

Check-in from 04:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

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