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HS HOTSSON Hotel Acapulco

Acapulco, Mexico

HS HOTSSON Hotel Acapulco

8.6
Excellent1,637 reviews

Avenida Costera Miguel Aleman No. 1803

Avenida Costera Miguel Aleman No. 1803

  1. Hotels
  2. /Hotels in Acapulco
  3. /HS HOTSSON Hotel Acapulco
WiFi availableFree WiFiParkingValet parkingPrivate parkingAccessible parking

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Non-smoking rooms, Air conditioning

Location

Acapulco, Mexico

Beachfront Paradise with Luxurious Amenities

Ocean Views and Relaxation: Indulge in stunning ocean views from most rooms and unwind by one of the 4 outdoor swimming pools.

Culinary Delights and Entertainment: Savor Mexican and international cuisine at the hotel's restaurants, enjoy snacks and drinks at the poolside bar, and groove to live music at the Lobby Bar on weekends.

Convenience and Services: Benefit from amenities like a fitness center, tour desk, and currency exchange. Plus, enjoy the convenience of baby-sitting and grocery shopping services during your stay.

Experience luxury and comfort at HS HOTSSON Smart Acapulco - Book now for a memorable beachfront getaway!

Loading rooms and rates...

Location

How to Find Us

Avenida Costera Miguel Aleman No. 1803

Acapulco, Mexico

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

Policies for the entrance to the Villas: - As a Guarantee of Amenities/Utilities, a deposit of $5000 pesos (cash or Credit Card) is requested which are refundable upon departure. - Ice boxes, food and beverages are not allowed in the common areas of the Villas and the Hotel. - The use of coolers and horns in common areas of the Villas and Hotel is not allowed.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

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Guest Reviews

What Guests Say

8.6

Excellent

1,637 reviews

Highlights

  • +Excellent location and proximity to beach
  • +Friendly, attentive staff and good service
  • +Nice pools and beachfront facilities
  • +Clean and comfortable villas reported by several guests
  • +Good beds and ocean views
  • +Convenient location with nearby amenities
  • +Family-friendly atmosphere
  • +Well-equipped rooms in many reports

Could Improve

  • –Inconsistent cleanliness: dirty pools, room odors, and aged bathrooms
  • –Extra charges / towel deposit and complicated towel procedures
  • –Limited buffet options and perceived high food prices
  • –Some rooms old or with worn/poor bedding and broken fixtures
  • –Reception/check-in errors or unfriendly experiences for some guests
  • –Pool crowding at times
  • –Noise reported by some guests
  • –Extra-cost amenities (e.g., jacuzzi) and unexpected charges
Cleanliness7.8

Mixed reports: several mentions of dirty pools, unpleasant odors in rooms and closets, and worn/unclean bathrooms, though some guests praised clean villas and pool areas. Overall cleanliness below expectation.

Service9.7

Generally very positive: multiple comments highlight friendly, attentive staff and good treatment; a few notes about unwelcoming reception or check-in errors, but overall service is a strong point.

Location9.9

Consistently praised for excellent location, proximity to beach and local amenities, and ocean views — one of the strongest positives across reviews.

Room Quality7.8

Mixed: some guests found rooms and villas comfortable and well equipped, others reported old rooms, wrinkled/poor bedding, broken fixtures and incorrect room assignments — room quality somewhat below ideal.

Amenities9.1

Amenities (pools, beach area, installations) are frequently noted positively and suitable for families; however, issues reported with pool crowding, towel access procedure/deposits and occasional cleanliness.

Value for Money7.5

Concerns about extra charges (towel deposit, paid jacuzzi areas), comments that all-inclusive or buffet offerings are not worth the cost; overall value perceived as below average by several guests.

Food and Beverage7.5

Multiple mentions of limited buffet choices and high prices; requests for more meal/buffet options. Food offering seen as an area needing improvement.

Overall Experience9.5

Despite some cleanliness and food/value issues, many guests state they would return, praising staff, location, pools and general vacation suitability — overall experience strongly positive for most.

verah20

Solo Traveller · Sep 2026

10
Liked:Very friendly staff,i hope 1 day i will come back
Disliked:Everything was fine

Priscilla

Solo Traveller · Sep 2026

5

Acceptable

Liked:Clean good location to walk around
Disliked:The hotel has air conditioner that doesn’t cool the rooms . I was expecting coffee pot in the room but they did not have one .

Karin

Solo Traveller · Sep 2026

10
Liked:Amazing view and room. Really liked the pool area. Friendly staff.
Disliked:Nothing.

Sylvia

Solo Traveller · Sep 2026

8

Ok for your money

Liked:The location
Disliked:The swimming pools are not big enough for so many guests, the animation is good for the guests who want to participate but a bit too loud for guests wishing to relax, as per the design of the swimming pool it is not possible to crowl

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