New York · us

Hyatt Grand Central New York

Name: Hyatt Grand Central New York
Address: 109 East 42nd Street, Park Avenue at Grand Central Terminal, New York, NY 10017
Rating: 7.3

7.3

Very Good4,066 reviews

Self parking (surcharge)Covered parkingScreens / Barriers between staff and guests for safetyConcierge serviceFitness facilities (surcharge)Non-smoking rooms

Check-in / Check-out

From 04:00 PM · Until 11:00 AM

Classification

4-Star Hotel

Amenities

Fitness facilities (surcharge), Non-smoking rooms, Air conditioning, Family rooms, Pets allowed, Lift / Elevator

Location

New York, us

Walkability

100

Walk

Bike

Convenient Location

Located adjacent to Grand Central Terminal, the Hyatt Grand Central New York offers easy access to major attractions like Times Square and Bryant Park.

Luxurious Amenities

Indulge in the comfort of rooms equipped with a flat-screen TV, iPod docking station, work desk, and seating area. Enjoy onsite dining at the New York Central Bar, a 24/7 StayFit fitness center, and the convenience of an on-site Market for on-the-go meals.

Exceptional Service

Let our concierge staff enhance your stay by assisting with sightseeing plans and securing tickets to Broadway shows. With a train shuttle service available to Times Square subway station, exploring the city is a breeze.

Book your stay at the Hyatt Grand Central New York for a memorable and convenient New York City experience.

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FAQs

Common Questions

Check-in is from 04:00 PM and check-out is by 11:00 AM. Early check-in and late check-out may be available upon request.

The hotel does not have on-site parking. Check with the front desk for nearby options.

No promo codes needed. As a Dyme member, you automatically receive wholesale pricing up to 35% below public rates.

Sustainability

Travel That Gives Back

Every booking through Dyme directly funds clean energy infrastructure.

5,910 tons

CO₂ Avoided Annually

~271,000

Equivalent Mature Trees Per Year

15 Central Parks

Of Mature Trees Equivalent

Sustainability at Hyatt Grand Central New York

LowHigh

Medium Carbon

Emissions estimates are calculated using the local electricity grid carbon intensity for the hotel’s region, sourced from the U.S. EPA eGRID database (for U.S. properties) and Electricity Maps (for international properties). All sustainability information is derived from publicly available data sources, including hotel websites and certification bodies, and may not reflect the hotel’s actual energy usage or specific sustainability measures. Figures are approximate and provided for indicative purposes only.

Location

How to Find Us

109 East 42nd Street, Park Avenue at Grand Central Terminal

New York · us

Policies

Good to Know

Check-in & Check-out

Check-in from 04:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Grand Central Market & Shop discounts. Free hi-speed Wi-Fi Sightseeing Pass Flex 3 25% off One World Observatory Tickets $15 Daily Market Credit Free local, Long Distance and Intl calls Big Bus tour 20% off All-Garden Passes with code HYATT20 Unused inclusions will not carry over to the next day or future stays and cannot be redeemed for cash. All applicable destination fee charges must be settled to the guest room to be waived upon checkout. Additional terms and conditions may apply. Please note, the property cannot accept reservations of more than 3 rooms under the same name. Breakfast promotions include breakfast for 2 only per room. Please note that all incoming shipments and packages to the hotel will incur a fee upon pickup, contact the hotel for detailed pricing. Please note that the pre-authorization charge will be returned to the guest following check-out. It may take some time for it to appear in the guest’s account. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

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New York · us

Hyatt Grand Central New York

7.3

Very Good4,066 reviews

Self parking (surcharge)Covered parkingScreens / Barriers between staff and guests for safetyConcierge serviceFitness facilities (surcharge)Non-smoking rooms

Check-in / Check-out

From 04:00 PM · Until 11:00 AM

Classification

4-Star Hotel

Amenities

Fitness facilities (surcharge), Non-smoking rooms, Air conditioning, Family rooms, Pets allowed, Lift / Elevator

Location

New York, us

Walkability

100

Walk

Bike

Convenient Location

Located adjacent to Grand Central Terminal, the Hyatt Grand Central New York offers easy access to major attractions like Times Square and Bryant Park.

Luxurious Amenities

Exceptional Service

Book your stay at the Hyatt Grand Central New York for a memorable and convenient New York City experience.

Loading rooms and rates...

Guest Reviews

What Guests Say

7.3

Very Good

4,066 reviews

Highlights

+Great location
+Clean rooms

Could Improve

–Poor service
–Limited amenities
–High cost

Cleanliness7.1

The room was clean, but some maintenance issues were noted.

Service8.1

Service was described as average, with specific issues like lack of room service.

Location9.1

Multiple reviews praised the hotel's location as excellent for accessing major attractions.

Room Quality8.1

Rooms were described as nice and of decent size, though some were older.

Amenities6.6

Amenities were inadequate, lacking basics such as a coffee station and restaurant options.

Value for Money6.6

Overall value perception is low due to high prices for the level of service and amenities.

Food and Beverage5.6

Limited food options were mentioned, with no restaurant and lack of food in the marketplace.

Overall Experience7.1

Overall enjoyment was mixed; the location was great but many service flaws were highlighted.

andyH8443DQ

Business · Mar 2026

There are much better and safer options

Liked:Ok, this review is mixed and covers our 9 days in the hotel on a work trip. The good - Cleaning staff try their best and are friendly. restaurant staff are the same but food is ordinary. The bad....hold your hat. - Hotel is very tired and run down. black mould int eh shower, peeling wall paper, corners of the room and other hard to vacuum areas are filthy. - In the 9 days there was never a time where we didn't get bombarded with dope smoke in front of the hotel. It was so bad we both wound up with sore throats from all the smoke. - 5pm on a week day we saw a man pants down urinating against the hotel entry. Homeless people gather around the hotel making it unsafe for solo female travelers....pretty much any time, but especially at night. - Followed from the hotel by a man at the hotel entry screaming about Jesus. - Saw a man vomiting next to the hotel entry....remained uncleaned for 3 days. - Garbage at front of the hotel, remained uncleaned for the duration of our stay. Now the one that REALLY pissed me off. This was a high stress work trip, My wife called the hotel to make sure they could take a delivery, she organised for a hamper to be int eh room on my arrival (after 40 hours of flying and trains)....a lovely surprise...but not in a good way. The hamper did not arrive. The supplier sent through photos clearly showing the floor on the hotel mailroom, stated exactly what the courier did and where it was dropped (in accordance with hotel signage). The mailroom manager on duty Saturday 14/3 struggled. He spent 30+ minutes reviewing the email from the courier 3 times, stating it had not been delivered, it was delivered to the wrong address, it was left somewhere else etc etc. I asked him to find a manger, which he finally did on the 2nd attempt. The duty manager (approx. 7pm 14/3) can only be described as aggressive and unprofessional. Despite their distinctive floor being clearly visible in the photo from the courier and the wheel of the mailroom trolley being visible, he denied all responsibility with numerous excuses.....the courier must have dropped it randomly int eh hotel (despite the concierge being at the entry and the statement from the courier), it had not been delivered yet, could not tell if it was there hotel etc etc. He then promised to call the courier and call me back....never happened. The most likely scenario is that they took delivery and sent it to the wrong room. Absolutely disgusting behaviour from the duty manager and mailroom manager and really summed up this hotel. Do yourself a favour, look at the Westin New York Grand Central, much cleaner and just down the road or the iconic Westgate New York Grand Central. Both cheaper, cleaner and less BS.

via tripadvisor

JAyersJ

NONE · Mar 2026

Great location - Not Helpful

Liked:A hotel right in the middle of it all - Loved the location and the room - We did have trouble with no hot water the first night of our 3 night stay - We found out the hot water was off between 9pm and 1pm and when we called the front desk they said it was a Manhattan wide outage - We called 311 and they knew nothing about it - Called the front desk again and they said this time it was because of the steam in the subway - Said they sent out a letter but we never got it - The lack of communication and assistance was very disappointing - The rest of our stay was fine - Would stay again

via tripadvisor

francess700

NONE · Mar 2026

Great hotel as long as you are not in a wheelchair

Liked:The location is 5*convenient right outside Grand Central Station. The rooms are in great condition, comfy beds also 5* Our travel agent suggested it was suitable for a wheelchair user, it is not. Which is why I gave it 3* Access to the hotel is not a problem and the rooms are large enough. However the shower is impossible for a wheelchair user, the manager did show us a number of different rooms but all had the same issue. We were offered free breakfasts as compensation and then charged for them at checkout

via tripadvisor

X2348JFrichardw

NONE · Mar 2026

Highly Recommend! 5 Star Stay

Liked:The Grand Hyatt is in the ideal location for a trip to NYC. All places in Manhattan are accessible via walking or a subway ride. The hotel staff was friendly and responsive. The rooms were in great condition. It was a positive experience from start to finish.

via tripadvisor

FAQs

Common Questions

Check-in is from 04:00 PM and check-out is by 11:00 AM. Early check-in and late check-out may be available upon request.

The hotel does not have on-site parking. Check with the front desk for nearby options.

No promo codes needed. As a Dyme member, you automatically receive wholesale pricing up to 35% below public rates.

Sustainability

Travel That Gives Back

Every booking through Dyme directly funds clean energy infrastructure.

5,910 tons

CO₂ Avoided Annually

~271,000

Equivalent Mature Trees Per Year

15 Central Parks

Of Mature Trees Equivalent

Sustainability at Hyatt Grand Central New York

LowHigh

Medium Carbon

Location

How to Find Us

109 East 42nd Street, Park Avenue at Grand Central Terminal

New York · us

Policies

Good to Know

Check-in & Check-out

Check-in from 04:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Why Dyme

Travel Smarter. Make an Impact.

Every trip you book through Dyme funds renewable energy projects around the world. Same hotels, better prices, real change.

Save up to 35%

Exclusive member rates on 2M+ hotels worldwide

Fund Clean Energy

Your booking directly finances renewable electricity

Price Guarantee

Find a lower rate anywhere and we'll match it

Stay in the loop

Travel deals, sustainability updates, and no spam. Ever.