Name: Embassy Suites by Hilton Louisville East
Address: 9940 Corporate Campus Drive, Louisville, KY 40223
Telephone: +1 502-426-9191
Rating: 9

Embassy Suites by Hilton Louisville East | Member Rates | Dyme

WiFi availableFree WiFiParkingFree ParkingAccessible parkingRestaurant

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

4-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms

Location

Louisville, us

Luxurious All-Suite Accommodations

Located in the vibrant Hurstbourne Corridor, Embassy Suites Louisville offers spacious suites equipped with modern amenities like refrigerators, microwaves, and coffee makers. Enjoy free high-speed internet access, ample work areas, and premium Bloom Energy bath products during your stay.

Top-Notch Facilities

Start your day with a complimentary cooked-to-order breakfast before unwinding by the indoor pool or breaking a sweat in the state-of-the-art fitness center featuring Precor equipment. In the evening, indulge in the Manager's Reception offering complimentary light snacks and beverages.

On-Site Dining

Savor delicious American cuisine at the Atrium Cafe, open for breakfast, lunch, and dinner. With a convenient location near retail and business establishments, Embassy Suites Louisville is the perfect choice for your next stay in Louisville.

Book your stay now and experience luxury and convenience at Embassy Suites Louisville.

Accommodations

Rooms & Suites

Check-in

Check-out

Guests

Loading rooms and rates...

Guest Reviews

What Guests Say

9.0

Exceptional

791 reviews

Highlights

+Friendly service
+Great breakfast

Could Improve

–Cleanliness issues
–Noise from parties

Cleanliness8.4

Guests mention that the hotel is nice and clean, but several reviews raised concerns about cleanliness details.

Service9.4

The staff was very friendly and responsive, contributing positively to the experience.

Location9.4

Multiple reviews indicated that the hotel is well-located for family stays.

Room Quality8.3

Room quality was appreciated, but issues like stains and size perception were noted.

Amenities9.4

Amenities received praise, especially the pool and breakfast offerings, despite some loud disturbances.

Value for Money8.3

Guests felt the value was lower due to some cleanliness concerns and bathroom issues compared to the price.

Food and Beverage9.4

Breakfast was highlighted as a favorite aspect of the stay, contributing to a positive experience.

Overall Experience9.4

General sentiment across reviews indicates that most guests had a very enjoyable experience overall.

Traveler623525

Business · Jul 2026

Bartender was fantastic

Liked:Shelba at the bar was fantastic.

via tripadvisor

Powergirl_bizzna

Family · Jul 2026

Wet urine stains throughout suite

Liked:I stayed at Embassy Suites in Lyndon last night with my 10-year-old daughter, and unfortunately, this was a very disappointing experience. I reserved a 2 room queen bed suite. When we entered our room, there were multiple visible wet stains on the floor. At first, I was concerned that the stains might be human vomit judging by dark color. I later learned that the spots were actually animal urine left behind by a previous guest. Because the room had multiple wet areas, I went to the front desk to request a different room. I was told that housekeeping and a manager would come to the room to address the issue. After waiting approximately 15 minutes, I went to my car to retrieve the rest of our bags. While I was away, the manager came to the room and spoke directly to my 10-year-old daughter. She apparently explained to my daughter that the stains were old and that the room was fine. I was extremely uncomfortable with the fact that the manager chose to address the situation with my 10-year-old child instead of waiting to speak with me, the adult who had made the complaint. When I returned to the front desk and asked to speak with the manager personally, I was told that she had already spoken with someone and that there was nothing they could do. I was not offered a room change, a refund, a credit, or any other meaningful resolution. They originally denied my request for extra bathmats but eventually gave me 3. One of the front desk staff members even asked me to help her understand why someone would want to walk around a hotel room without shoes. I explained that I was wearing house shoes, but the wetness from the floor still seeped through them. The response and overall interaction left me feeling dismissed, embarrassed, and very small. After speaking with two additional staff members, I was finally offered $25 in reward points to use toward a future stay. However, those points were never added to my account. I have stayed at hotels before and understand that unexpected issues can happen, but what matters is how those issues are handled. The cleanliness of the room was concerning, but the way this situation was handled by management and staff was even more disappointing. I expected better customer service and professionalism, and instead I was met with nonchalance and made to feel like I was an annoyance. This was my first stay at Embassy Suites, and unfortunately, it will be my last. I hope management takes this experience seriously and reviews both the housekeeping standards and the way guest complaints are handled in the future. Pics for reference. Animal pics transferred to the bathmat.

via tripadvisor

C7473EEjodym

Family · Jul 2026

Great stay!

Liked:Fantastic! JayBee is awesome.

via tripadvisor

261winterh

Family · Jul 2026

Incredible performance & Experience!!

Liked:Great atmosphere; everyone (staff)even the guest were incredible and nice 😊 but what made my stay even better? Were the food and drinks I don’t usually care to order from the hotel but, Shelby oh my goodness my girl had it together i did not see one unsatisfied guest ; she had orders back to back !! The chef that night did incredible with the food i definitely will be back ! Worth even penny of my weekend stay thank you so much! Shelby for president! She’s a hardworker and kept her smile and energy nonstop !! Thank you embassy for having her and thank you embassy for letting us stay!💙

via tripadvisor

Location

How to Find Us

9940 Corporate Campus Drive

Louisville · us

+1 502-426-9191

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Upon check-in, photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

Explore More