SpringHill Suites by Marriott New York Queens

Multiple guests report inconsistent cleaning (not daily, had to request), and at least one report of bed-bug bites; a few guests did note clean rooms, but serious negative reports lower this score.

Staff repeatedly described as friendly, helpful and multilingual; complimentary shuttle service praised as very useful. Some minor issues with housekeeping responsiveness, but overall service is a strong positive.

Conveniently close to a metro station (shuttle links to Queensboro Plaza) and with nearby supermarkets/food options, but several guests felt the surrounding neighborhood could feel unsafe at night.

Rooms and bathrooms described as new, modern and comfortable with large beds; overall room quality is a clear strength in guest comments.

Complimentary shuttle, small gym and laundry facilities are appreciated. Parking options are limited/expensive (valet ~$45), which reduces the amenities score slightly.

Several guests mention good price-to-quality ratio and recommend the hotel for saving; issues with breakfast and cleaning are noted but value remains positive overall.

Mixed feedback: some guests praised the breakfast, but many reported it was repetitive, scarce, poorly restocked and overcrowded, which lowers this category.

Generally positive guest experiences (comfortable rooms, helpful staff, useful shuttle) tempered by cleanliness concerns, breakfast crowding/shortages and parking costs.