Name: DoubleTree by Hilton Hotel London Ontario
Address: 300 King St, London, Ontario, N6B1S2, London, N6B1S2
Telephone: 1-519-439-1661
Rating: 8

DoubleTree by Hilton Hotel London Ontario | Member Rates | Dyme

Wheelchair accessible parkingWheelchair-accessible van parkingWheelchair-accessible poolFree newspapers in lobbyWheelchair-accessible spaSnack bar/deli

Check-in / Check-out

From 03:00 PM · Until 11:00 AM

Classification

4-Star Hotel

Amenities

Meeting rooms, Express check-out, 24-hour front desk, Luggage storage, Express check-in/check-out, Concierge service

Location

London, CA

Welcome to DoubleTree by Hilton Hotel London Ontario, your delightful retreat located in the heart of the city!

Exceptional Amenities

Dive into relaxation with our inviting indoor pool, complimentary Wi-Fi, and exceptional concierge services that cater to all your needs.

Gastronomic Delights

Savor delectable meals at our on-site restaurant, or grab a quick bite at the café. Unwind with your favorite drink in our cozy bar/lounge after an exciting day of exploration.

Comfort & Convenience

Unwind in one of our 323 well-appointed guestrooms, boasting pillowtop beds, MP3 docking stations, and modern conveniences to ensure a restful stay. Enjoy our cooked-to-order breakfast to start your day right!

Experience all that London has to offer—book your stay with us today!

Accommodations

Rooms & Suites

Check-in

Check-out

Guests

Loading rooms and rates...

Guest Reviews

What Guests Say

8.0

Excellent

233 reviews

Highlights

+Good service from staff
+Location had advantages

Could Improve

–Cleanliness issues
–Value for money concerns

Cleanliness5.5

Multiple cleanliness issues reported including vomit in fridge cabinet and poor bathroom hygiene.

Service9.9

Ayoub's excellent service was highlighted, though there was one negative interaction with front desk staff.

Location9.5

Location not specifically mentioned but hotel is central and accessible.

Room Quality7.4

Older rooms with some wear and tear reported, though one guest received a newly renovated room.

Amenities8.4

Pool and restaurant/bar available, but the bar closes early.

Value for Money6.4

Several guests felt the hotel did not meet expectations given the price.

Food and Beverage7.5

Free breakfast offered and some positive mentions of food, though restaurant hours limited.

Overall Experience9.4

Mixed experiences overall with both positive and negative aspects reported.

reviewa2026

Couples · Jan 2026

Terrible hotel - MOLD everywhere

Liked:Terrible hotel all around. There was mold everywhere, mainly in our bathroom (which had no fan to put on when showering, so the steam makes the mold worse) and in the pool ceiling area. Probably the worst hotel either of us has seen in a long time.

via tripadvisor

Rogerdodger248

Couples · Dec 2025

Ayoub was excellent.

Liked:I sent in this review already, but for some reason it never posted. In short, the moment we entered the lobby and was greeted by Ayoub, he set the stage for the rest of our stay. He didn't know it when he upgraded our room to the executive suite, but my wife and I were celebrating our 28th wedding anniversary. London was a stop along the way. I booked late - berry berry bad husband! - so I was only able to book a room with double beds, so the upgrade was most excellent. We are very grateful for Ayoub's excellent service and for his generosity. However, when I called the hotel a few nights before we arrived to add on the breakfasts etc. The woman who answered the phone was very terse, then she hung up - or, to be fair, we got cut off but that didn't seem plausible given I was at home with a strong signal and presumably, she was on a landline - I called back and she didn't apologize for us getting cut off mid-sentence. For the record, I was not at all rude nor did I make any demands; I was honestly just calling to add breakfast. She was very direct with me; I didn't feel like I was calling someone in the hospitality industry. It should be noted, it was clear she had an Indian accent, and as a brown guy but fully immersed in Canada for generations - we are Canadian - I've had this happen before with people who look like me and are from India. Some people are just not nice to their own kind. I have an idea why but that's another issue altogether. These people need to be trained properly so they deal with everyone in a professional manner. This is the Hilton, and at least in this part of our experience, it didn't feel like it. You need to hire more people like Ayoub, not because he upgraded us, but because he was professional and kind throughout.

via tripadvisor

annaz909

Family · Dec 2025

Hockey team stay

Liked:Hockey tournament stay. Check in was quick - room was ready early. Hotel is clean, rooms are a little outdated. The restaurant and bar at the hotel close early, thankful for Uber Eats. The kids enjoyed the pool, needs a little renos. Parking at the hotel is pricey, $40/night. Public parking available across the street with SpotHero website. Would visit again.

via tripadvisor

619mib

Friends Getaway · Nov 2025

Nice staff, but that's it.

Liked:Stayed at this hotel in late August. Hotel was fine, nice lobby and rooms were basic. We went to use the fridge in our room and when we opened the cabinet the fridge was housed in we found vomit all over the inside of the cabinet and exterior of the fridge. Management came up and cleaned it but could not move us rooms - free breakfast was given and an apologies. Was told I would get follow up about compensation and never heard anything back. To get out of the room we went down to the restaurant/bar to reset. Good staff, enjoyed a well deserved beer. When we used the bathroom outside the restaurant, we found someone had someone had opted to not use the toilet and instead had just used the floor instead. A large pile was just in the middle of the washroom by the sinks. It was enough for us to call it a day and couldn't believe this is what we were getting for a $300+ a night hotel. If it hadn't been so late in the day I would have moved hotels. I definitely will not be back, have shared with out team manager for future booking as well.

via tripadvisor

Location

How to Find Us

300 King St, London, Ontario, N6B1S2

London · CA

1-519-439-1661

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

<ul> <li>Pool access available from 7:00 AM to 10:00 PM.</li><li>Children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. </li><li>The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. </li><li>The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation. </li> <li>Contactless check-in and contactless check-out are available.</li><li>This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).</li> </ul>

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