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Altis Grand Hotel

Lisbon · PT

Altis Grand Hotel

8.9
Excellent2,859 reviews
  1. Hotel Collection
  2. /Hotels in Lisbon
  3. /Altis Grand Hotel
WiFi availableFree WiFiParkingValet parkingPrivate parkingAccessible parking

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Non-smoking rooms, Air conditioning

Location

Lisbon, PT

Walkability

100
Walk

Luxurious Accommodations

Experience the epitome of luxury at Altis Grand Hotel with elegantly decorated rooms featuring luxurious ebony wood and soundproofing for a peaceful stay. Enjoy complimentary WiFi and a spacious working area in each room.

Gourmet Dining with a View

Indulge in a culinary journey at Grill D. Fernando Restaurant, offering stunning views of Lisbon, Tagus River, and S. Jorge Castle. Delight in traditional Portuguese dishes, especially fresh local fish, and savor a delicious breakfast with a variety of pastries, including the famous Pastel de Nata.

Prime Location and Amenities

Conveniently located in Lisbon’s business district, our 5-star hotel is a stone's throw away from Avenida da Liberdade's upscale shops. Unwind in the free heated indoor pool, pamper yourself at the spa, or stay active at the gym. Book now for an unforgettable stay at Altis Grand Hotel – Luxury Collection Hotels.

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FAQs

Common Questions

Check-in is from 03:00 PM and check-out is by 12:00 PM. Early check-in and late check-out may be available upon request.

Yes, the hotel offers swimming pool, spa, fitness center for guests.

Yes, parking is available. Contact the hotel directly for current rates.

Yes, complimentary Wi-Fi is available throughout the hotel.

Yes, the hotel has an on-site restaurant for guests.

No promo codes needed. As a Dyme member, you automatically receive wholesale pricing up to 35% below public rates.

Sustainability

Travel That Gives Back

Every booking through Dyme directly funds clean energy infrastructure.

5,910 tons
CO₂ Avoided Annually
~271,000
Equivalent Mature Trees Per Year
15 Central Parks
Of Mature Trees Equivalent

Sustainability at Altis Grand Hotel

LowHigh
Local grid: Low carbon

The electricity grid in this region, not a rating of the hotel.

The Altis Grand Hotel in Lisbon implements several operational sustainability practices, including in-room recycling programs and the use of large-sized amenities. The hotel's parent company, Altis Group, is committed to broader sustainability goals aligned with international agreements and has an Environmental Action Plan in place. [Note: Practices reported but not independently verified.]

The hotel implements plastic and soap recycling in rooms. Amenities are provided in large sizes. Plastic water bottles have been converted to glass bottles in rooms, with 1L of water refilled daily. The property also recycles coffee capsules. Electric vehicle (EV) charging stations are available at the hotel

Emissions estimates are calculated using the local electricity grid carbon intensity for the hotel’s region, sourced from the U.S. EPA eGRID database (for U.S. properties) and Electricity Maps (for international properties). All sustainability information is derived from publicly available data sources, including hotel websites and certification bodies, and may not reflect the hotel’s actual energy usage or specific sustainability measures. Figures are approximate and provided for indicative purposes only.

Location

How to Find Us

Rua Castilho 11

Lisbon · PT

+351 21 310 6000

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

Please note that parking spaces are limited and subject to availability at the time of arrival. Please note that Altis Grand Hotel reserves the right to pre-authorize guests' card prior to arrival. Please note that the credit card used to make the reservation must be the same presented at check-in. Please note that the meeting room is in the Business Center and has a maximum capacity of 4 people. Guests must confirm availability of the room with the front desk. At the pool of Gspa by Altis Grand Hotel children are welcome from 10:00 until 16:00 when accompanied by an adult, after this time, access is limited to guests over 16 years of age. Access to the hot tub, Turkish bath and sauna is exclusively for guests over 18 years old.Swimming pool: Closed from Mon, Aug 24, 2026 until Mon, Sep 7, 2026 Sauna is closed from 2026-09-07 until 2026-08-24 Hot tub/jacuzzi is closed from 2026-09-07 until 2026-08-24 A deposit may be required at the property.

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Guest Reviews

What Guests Say

8.9

Excellent

2,859 reviews

Highlights

  • +Friendly and helpful staff
  • +Great location
  • +Excellent amenities
  • +Varied breakfast options

Could Improve

  • –Issues with room cleanliness
  • –Some rooms required maintenance
Cleanliness8.5

Some rooms had issues like clogged sinks and bleach-smelling linens.

Service9.3

Staff were friendly, helpful, and the overall service received was excellent.

Location9.2

The hotel is centrally located with easy access to metro and attractions.

Room Quality8.2

One room had maintenance issues, but the second room was significantly better.

Amenities9.1

Good spa facilities and a welcoming atmosphere.

Value for Money8.9

Reasonable prices for the quality of service and amenities provided.

Food and Beverage8.9

Breakfast was good and varied; bar was a highlight for evening relaxation.

Overall Experience9.1

Wonderful stay with many memorable moments, definitely would return.

Maanya

Extended Group · Sep 2026

10
Liked:The staff was really nice, friendly and helpful

via Nuitee

Ibtisam

Extended Group · Sep 2026

6

Decent, but not five-star luxury

Liked:Great location, friendly staff, and they left Pastéis de Nata in the room — they were amazing, honestly better than many we tried in Lisbon.
Disliked:Considering that this is a five-star hotel, I was quite surprised by the overall condition of the room. The room felt outdated, and the closet was dusty, which was disappointing for a hotel in this category. The lighting in the room was also very poor, especially around the mirror, making it difficult to get ready or do makeup comfortably. In addition, the room service options after midnight were extremely limited, which I would not expect from a five-star hotel. Overall, the experience did not fully match the standard I would normally expect from a five-star property, especially considering the price.

via Nuitee

Limor

Solo Traveller · Aug 2026

10
Liked:Wonderful hotel and staff, very recommended

via Nuitee

Lorraine

Family With Children · Aug 2026

10

Definitely my best city holiday

Liked:Spacious room, nicely decorated, superb breakfast, great location. Relaxing pool & spa facilities. On-site beauty & hair salons. Staff were very helpful & friendly. They even surprised us with champagne & cake delivered to the room for my husband’s birthday.

via Nuitee

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