9Hotel Mercy, Lisbon | Member Rates

Name: 9Hotel Mercy
Address: Rua da Misericórdia 76, Lisbon, 1200-273
Rating: 8.6

9Hotel Mercy, Lisbon | Member Rates | Dyme

ParkingScreens / Barriers between staff and guests for safetyConcierge serviceNon-smoking roomsAir conditioningRoom service

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

4-Star Hotel

Amenities

Parking, Non-smoking rooms, Air conditioning, Room service, Terrace, Family rooms

Location

Lisbon, pt

Walkability

100

Walk

Luxurious Rooms with Stunning Views

Experience modern and spacious rooms at 9Hotel Mercy, offering breathtaking views of old Lisbon, São Jorge Castle, Bairro Alto, and Tagus Bridge. Designed by renowned architect Miguel Saraiva, the rooms boast free WiFi, a minibar, and contemporary decor with vibrant colors.

Exquisite Dining and Entertainment

Start your day with a delicious breakfast at the Lounge Bar and unwind at "In Heaven" terrace bar on the 6th floor, enjoying panoramic vistas of São Jorge Castle and the Tagus River. Indulge in room service or explore the variety of nearby bars and restaurants.

Prime Location and Accessibility

Conveniently located near Lisbon's attractions, 9Hotel Mercy is a stone's throw away from Trindade Theatre, with easy access to Rossio Train Station and Baixa/Chiado Metro Station. Book now to enjoy a luxurious stay with us!

Neighbourhood

What’s Nearby

Baixa-Chiado

5 min walk

A central metro station connecting to various lines, making it easy to explore Lisbon.

Praça Luís de Camões

2 min walk

A historic square and a major tram stop, especially for the iconic Tram 28E.

Cervejaria Trindade

2 min walk

A historic brewery restaurant known for traditional Portuguese cuisine and its beautiful tiled interior.

4.1

Taberna da Rua das Flores

4 min walk

A popular, small Portuguese tavern offering a daily changing menu of traditional dishes.

4.5

A Cevicheria

8 min walk

A renowned restaurant specializing in creative and fresh Peruvian ceviche.

4.4

O Faia

6 min walk

An elegant restaurant offering traditional Portuguese cuisine accompanied by live Fado music performances.

4.5

Miradouro de São Pedro de Alcântara

5 min walk

A beautiful garden viewpoint offering panoramic views of Lisbon, including São Jorge Castle.

4.7

Elevador de Santa Justa

5 min walk

An iconic neo-Gothic iron elevator offering panoramic city views and connecting the Baixa district to Carmo Square.

4.4

Convento do Carmo

4 min walk

Atmospheric Gothic ruins of a church destroyed in the 1755 earthquake, now housing an archaeological museum.

4.6

Time Out Market Lisboa

10 min walk

A large, vibrant food hall featuring stalls from some of Lisbon's best chefs and restaurants.

4.4

Livraria Bertrand - Chiado

3 min walk

Recognized by Guinness World Records as the oldest operating bookstore in the world, offering a unique literary experience.

4.6

Pavilhão Chinês

8 min walk

A unique and quirky bar resembling a museum, filled with thousands of antique curiosities and offering classic cocktails.

4.5

Accommodations

Rooms & Suites

Check-in

Check-out

Guests

Loading rooms and rates...

Guest Reviews

What Guests Say

8.6

Excellent

1,221 reviews

Highlights

+Great location
+Nice staff
+Good breakfast

Could Improve

–Odors in the room
–Old furnishings
–Limited amenities

Cleanliness8.1

Several reviews mentioned cleanliness issues including bad odors and old rooms.

Service9.5

Some positive mentions of staff being nice, but also some frustration highlighted.

Location9.6

Repeatedly praised for its fantastic location in multiple reviews.

Room Quality7.5

Complaints about small, old, and dated rooms.

Amenities8.1

Various mentions of closed amenities and limitations.

Value for Money8.5

Noted as not worth the high cost in some reviews, but positively regarded in others.

Food and Beverage8.6

Breakfast was praised, but there were complaints regarding food availability.

Overall Experience9.0

Mixed feedback, with significant pros and cons leading to an overall decent experience.

Melissa

Couple · Jun 2026

Fun great restaurants close by the Mexican place was very good as well as gun powder we really enjoyed

Liked:Location location location

Disliked:Location

via Nuitee

Andybarnes12

Business · Jun 2026

Very dark and only 1 lift. Staff nice and comfortable hotel

Liked:I recently stayed at 9Hotel Mercy in Lisbon and, while the location is relatively central and convenient for exploring the city, my overall experience was fairly average. The hotel is situated on one of Lisbon’s many steep hills, which is worth considering if you have mobility issues or don’t enjoy uphill walks. From the outside, it doesn’t immediately feel like a hotel, and the overall atmosphere continues once inside. The reception area is directly opposite the entrance and check-in was quick, efficient and hassle-free. However, the reception space itself is quite small and cramped, with limited room for guests. There is also a small coffee area adjacent to reception. One of the most noticeable aspects of the hotel is how dark it is throughout. The corridors, reception area and guest rooms all have a very dimly lit feel, which may suit some guests but wasn’t to my taste. The hotel only has a single lift serving all floors, which made travelling up and down the building quite slow, particularly during busy periods. Breakfast is served on level -1 in a very small dining area. Unfortunately, this was one of the weaker aspects of the stay. The selection was limited, the room lacked atmosphere, and it didn’t provide the welcoming start to the day that many hotels strive for. I stayed in Room 101, which was spacious but unusually shaped. Like the rest of the hotel, it was very dark. The room overlooked a small area containing artificial plants, so there was effectively no view. On the positive side, the bed was large and comfortable, tea and coffee-making facilities were provided, and the bathroom was spacious with an excellent shower. The hotel advertises a rooftop terrace, but this was out of service during my stay, which was disappointing. Overall, the hotel was adequate and met the basic requirements for a short stay. However, aside from the comfortable bed, spacious bathroom and good shower, there was little that stood out positively. Given the choice, I would probably stay elsewhere on a future visit to Lisbon.

via tripadvisor

Angela

Couple · Jun 2026

Served as a great stopover

Liked:A lovely stay, would recommend

Disliked:Modern but looked slightly uninviting

via Nuitee

BostonBeachnik

Couples · May 2026

Comfortable, conveniently located boutique hotel

Liked:We loved 9Hotel Mercy – couldn’t pick a better location to be able to walk to everything in Lisbon, including train station, tram, tour pickup spots, major sights and more. Tons of nice shops and restaurants right in the Bairro Alto neighborhood to boot. The hotel staff were very friendly and helpful, and the general manager, Paulo, was incredibly kind and welcoming. The room was super clean and so spacious (especially for the traditionally smaller European hotel rooms). Yes, the room décor was dark, but who cares! Had nice big windows with plenty of sunlight looking out on the street. As an added perk, the hotel also has a complimentary individual serving fresh ground coffee machine in the lobby, which literally made the best coffee we had in Portugal! Highly recommend 9Hotel Mercy for your stay in Lisbon!

via tripadvisor

FAQs

Common Questions

Check-in is from 03:00 PM and check-out is by 12:00 PM. Early check-in and late check-out may be available upon request.

Yes, parking is available. Contact the hotel directly for current rates.

Yes, complimentary Wi-Fi is available throughout the hotel.

Yes, the hotel has an on-site restaurant for guests.

The nearest station is Baixa-Chiado, 5 min walk from the hotel.

No promo codes needed. As a Dyme member, you automatically receive wholesale pricing up to 35% below public rates.

Sustainability

Travel That Gives Back

Every booking through Dyme directly funds clean energy infrastructure.

5,910 tons

CO₂ Avoided Annually

~271,000

Equivalent Mature Trees Per Year

15 Central Parks

Of Mature Trees Equivalent

Sustainability at 9Hotel Mercy

LowHigh

Low Carbon

9Hotel Mercy in Lisbon implements various operational practices focused on water and energy saving, waste management, and sustainable procurement. The hotel operates under the broader environmental commitments of the 9Hotel Collection brand. [Note: Practices reported but not independently verified.]

The hotel has installed water-efficient devices and pressure reducers on taps and showers to conserve resources

Water and electricity consumption meters are checked monthly for better usage management

The hotel is replacing light bulbs with LED or low-energy bulbs, with a majority of spaces already equipped

Presence detectors and timers are installed in most common areas and hallways to limit energy wastage

Several sorting points are set up in the hotel for waste

The hotel sorts all types of waste, including batteries, glass, paper, and printer cartridges

The hotel primarily uses products in bulk or large packaging to reduce unnecessary packaging

The CARE ABOUT EARTH eco-responsible range has been introduced for welcome amenities to eliminate plastic miniatures and reduce single-use packaging

Partnerships have been established with associations like UNISOAP and YOUTH FOR SOAP to recycle soaps for humanitarian purposes

The hotel is committed to selecting organic and locally sourced products in its procurement to reduce its carbon footprint and support the local economy

Most cleaning products used on the premises are eco-labelled

Local and seasonal products are offered on the daily buffet, with adaptations for special dietary requirements

Hotel teams are trained to practice eco-gestures in their daily work

Service providers and suppliers are chosen based on their sustainable and social commitments

An educational display is provided to customers to encourage eco-actions

Information on limiting car travel, such as bike hire, shuttles, and public transport, is shared with guests

Emissions estimates are calculated using the local electricity grid carbon intensity for the hotel’s region, sourced from the U.S. EPA eGRID database (for U.S. properties) and Electricity Maps (for international properties). All sustainability information is derived from publicly available data sources, including hotel websites and certification bodies, and may not reflect the hotel’s actual energy usage or specific sustainability measures. Figures are approximate and provided for indicative purposes only.

Location

How to Find Us

Rua da Misericórdia 76

Lisbon · pt

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Breakfast room and lounge, located next to the reception area, is open for breakfast buffet from 07:30 to 10:30. Please note that guests under 18 years old will not be accepted at the hotel unless they are accompanied by their parents. Credit card used for prepayment should be shown at check-in and be matching with guest ID. Should the traveler be unable to do so, the initial credit card will be refunded, and a new payment will be requested. For reservations of 6 rooms or more, different rates and conditions will apply. Please note that a maximum of 1 pet is allowed per room and will incur extra charge. Dogs and cats weighing less than 20kg are accepted, limited to one animal per room and for an additional charge of 20€ per night.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

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