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1-218-GET-DYME (1-218-438-3963)
hello@dyme.earth
#593, 1401 Lavaca Street, Austin, TX 78701.
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9Hotel Mercy

Lisbon · pt

9Hotel Mercy

8.6
Excellent1,191 reviews
  1. Hotel Collection
  2. /Hotels in Lisbon
  3. /9Hotel Mercy
ParkingScreens / Barriers between staff and guests for safetyConcierge serviceNon-smoking roomsAir conditioningRoom service

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

4-Star Hotel

Amenities

Parking, Non-smoking rooms, Air conditioning, Room service, Terrace, Family rooms

Location

Lisbon, pt

Walkability

100
Walk

Luxurious Rooms with Stunning Views

Experience modern and spacious rooms at 9Hotel Mercy, offering breathtaking views of old Lisbon, São Jorge Castle, Bairro Alto, and Tagus Bridge. Designed by renowned architect Miguel Saraiva, the rooms boast free WiFi, a minibar, and contemporary decor with vibrant colors.

Exquisite Dining and Entertainment

Start your day with a delicious breakfast at the Lounge Bar and unwind at "In Heaven" terrace bar on the 6th floor, enjoying panoramic vistas of São Jorge Castle and the Tagus River. Indulge in room service or explore the variety of nearby bars and restaurants.

Prime Location and Accessibility

Conveniently located near Lisbon's attractions, 9Hotel Mercy is a stone's throw away from Trindade Theatre, with easy access to Rossio Train Station and Baixa/Chiado Metro Station. Book now to enjoy a luxurious stay with us!

Neighbourhood

What’s Nearby

Baixa-Chiado

5 min walk

A central metro station connecting to various lines, making it easy to explore Lisbon.

Praça Luís de Camões

2 min walk

A historic square and a major tram stop, especially for the iconic Tram 28E.

Cervejaria Trindade

2 min walk

A historic brewery restaurant known for traditional Portuguese cuisine and its beautiful tiled interior.

4.1

Taberna da Rua das Flores

4 min walk

A popular, small Portuguese tavern offering a daily changing menu of traditional dishes.

4.5

A Cevicheria

8 min walk

A renowned restaurant specializing in creative and fresh Peruvian ceviche.

4.4

O Faia

6 min walk

An elegant restaurant offering traditional Portuguese cuisine accompanied by live Fado music performances.

4.5

Miradouro de São Pedro de Alcântara

5 min walk

A beautiful garden viewpoint offering panoramic views of Lisbon, including São Jorge Castle.

4.7

Elevador de Santa Justa

5 min walk

An iconic neo-Gothic iron elevator offering panoramic city views and connecting the Baixa district to Carmo Square.

4.4

Convento do Carmo

4 min walk

Atmospheric Gothic ruins of a church destroyed in the 1755 earthquake, now housing an archaeological museum.

4.6

Time Out Market Lisboa

10 min walk

A large, vibrant food hall featuring stalls from some of Lisbon's best chefs and restaurants.

4.4

Livraria Bertrand - Chiado

3 min walk

Recognized by Guinness World Records as the oldest operating bookstore in the world, offering a unique literary experience.

4.6

Pavilhão Chinês

8 min walk

A unique and quirky bar resembling a museum, filled with thousands of antique curiosities and offering classic cocktails.

4.5

Loading rooms and rates...

FAQs

Common Questions

Check-in is from 03:00 PM and check-out is by 12:00 PM. Early check-in and late check-out may be available upon request.

Yes, parking is available. Contact the hotel directly for current rates.

Yes, complimentary Wi-Fi is available throughout the hotel.

Yes, the hotel has an on-site restaurant for guests.

The nearest station is Baixa-Chiado, 5 min walk from the hotel.

No promo codes needed. As a Dyme member, you automatically receive wholesale pricing up to 35% below public rates.

Sustainability

Travel That Gives Back

Every booking through Dyme directly funds clean energy infrastructure.

5,910 tons
CO₂ Avoided Annually
~271,000
Equivalent Mature Trees Per Year
15 Central Parks
Of Mature Trees Equivalent

Sustainability at 9Hotel Mercy

LowHigh
Low Carbon

9Hotel Mercy in Lisbon implements various operational practices focused on water and energy saving, waste management, and sustainable procurement. The hotel operates under the broader environmental commitments of the 9Hotel Collection brand. [Note: Practices reported but not independently verified.]

The hotel has installed water-efficient devices and pressure reducers on taps and showers to conserve resources
Water and electricity consumption meters are checked monthly for better usage management
The hotel is replacing light bulbs with LED or low-energy bulbs, with a majority of spaces already equipped
Presence detectors and timers are installed in most common areas and hallways to limit energy wastage
Several sorting points are set up in the hotel for waste
The hotel sorts all types of waste, including batteries, glass, paper, and printer cartridges
The hotel primarily uses products in bulk or large packaging to reduce unnecessary packaging
The CARE ABOUT EARTH eco-responsible range has been introduced for welcome amenities to eliminate plastic miniatures and reduce single-use packaging
Partnerships have been established with associations like UNISOAP and YOUTH FOR SOAP to recycle soaps for humanitarian purposes
The hotel is committed to selecting organic and locally sourced products in its procurement to reduce its carbon footprint and support the local economy
Most cleaning products used on the premises are eco-labelled
Local and seasonal products are offered on the daily buffet, with adaptations for special dietary requirements
Hotel teams are trained to practice eco-gestures in their daily work
Service providers and suppliers are chosen based on their sustainable and social commitments
An educational display is provided to customers to encourage eco-actions
Information on limiting car travel, such as bike hire, shuttles, and public transport, is shared with guests

Emissions estimates are calculated using the local electricity grid carbon intensity for the hotel’s region, sourced from the U.S. EPA eGRID database (for U.S. properties) and Electricity Maps (for international properties). All sustainability information is derived from publicly available data sources, including hotel websites and certification bodies, and may not reflect the hotel’s actual energy usage or specific sustainability measures. Figures are approximate and provided for indicative purposes only.

Location

How to Find Us

Rua da Misericórdia 76

Lisbon · pt

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Breakfast room and lounge, located next to the reception area, is open for breakfast buffet from 07:30 to 10:30. Please note that guests under 18 years old will not be accepted at the hotel unless they are accompanied by their parents. Credit card used for prepayment should be shown at check-in and be matching with guest ID. Should the traveler be unable to do so, the initial credit card will be refunded, and a new payment will be requested. For reservations of 6 rooms or more, different rates and conditions will apply. Please note that a maximum of 1 pet is allowed per room and will incur extra charge. Dogs and cats weighing less than 7kg are accepted, limited to one animal per room and for an additional charge of 20€ per night.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

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9HOTEL MERCY

Guest Reviews

What Guests Say

8.6

Excellent

1,191 reviews

Highlights

  • +Great location
  • +Nice staff
  • +Good breakfast

Could Improve

  • –Odors in the room
  • –Old furnishings
  • –Limited amenities
Cleanliness8.1

Several reviews mentioned cleanliness issues including bad odors and old rooms.

Service9.5

Some positive mentions of staff being nice, but also some frustration highlighted.

Location9.6

Repeatedly praised for its fantastic location in multiple reviews.

Room Quality7.5

Complaints about small, old, and dated rooms.

Amenities8.1

Various mentions of closed amenities and limitations.

Value for Money8.5

Noted as not worth the high cost in some reviews, but positively regarded in others.

Food and Beverage8.6

Breakfast was praised, but there were complaints regarding food availability.

Overall Experience9.0

Mixed feedback, with significant pros and cons leading to an overall decent experience.

Katherine

Couple · May 2026

8

Great location would book again .

Liked:Location
Disliked:No air con but they did give a discount . No kettle in the room and only 1 free bottle of water. Think they should give you that every day you stay .

via Nuitee

Jennifer

Couple · May 2026

10

Great last minute find!

Liked:Excellent location in a super neighborhood , easy check in, clean and comfortable room with great hot water in the shower! Staff at front desk were excellent.
Disliked:Only one small elevator which was a pain at check in and check out but otherwise there are stairs.

via Nuitee

Nazish

Couple · Apr 2026

5
Liked:Location
Disliked:I had problems breathing , I had two very uncomfortable nights and could not rest in the afternoon in the room. The breakfast was so basic and did not include eggs !

via Nuitee

David

Couple · Apr 2026

10

The staff were friendly, welcoming and helpful throughout, and everything felt easy and relaxed.

Liked:The location is absolutely perfect, right in the heart of the Chiado/Bairro Alto area, with brilliant restaurants, wine bars, local pubs and sightseeing all within easy walking distance, yet still quiet enough at night to rest properly. A special mention has to go to the wonderful gesture of champagne in our room to celebrate my wife Pauline’s 40th birthday. It was such a thoughtful touch and really made the stay feel personal and special.
Disliked:Nothing

via Nuitee