InnSeason Resorts Pollard Brook

Some guests reported dirty floors (socks turned brown) and dingy access areas; otherwise rooms and common areas were generally well maintained.

Mostly praised — staff described as super kind and friendly, helpful maintenance staff (Randy) noted; isolated reports of unhelpful or inattentive employees.

Close to town with amazing views; convenient for local attractions (discounted cog railway tickets) — strong location sentiment.

Rooms described as very spacious with newer furniture in some units, kitchens well stocked in some cases; negatives include uncomfortable pull-out mattress, dated units, intermittent AC/dishwasher issues.

Highly rated — large pools and hot tubs (open late, lit at night), game room, gym, mini theater and family activities; a number of events were cancelled for some guests.

Generally seen as good value (one-bedroom with kitchen described as a good price); one review felt the stay was not worth the money.

Nice touches like welcome cookies and a small on-site store; limited full dining options (guests missed a lounge/bar and more food choices).

Overall very positive — many guests (including families) loved the stay and plan to return, citing excellent amenities and friendly staff despite a few small issues.