Palms Place Hotel and Spa

Multiple reviews mention dirty washcloth in tub, stained fitted sheet, unclean restrooms and bathtub areas, guests cleaning themselves — overall clearly below average cleanliness.

Mixed but overall decent: several mentions of helpful and friendly staff and valet service, but multiple strong complaints about rude front-desk agents and poor handling of balcony/booking issues.

Consistently praised: convenient location, easy access, free valet and good views; proximity to the strip noted as a positive.

Many guests loved sleek, spacious rooms with kitchenettes and good views; however repeated issues with balconies being inaccessible and at least one downgrade reduce the score slightly.

Wide range of amenities (pool, hot tub, gym, nightclub, casino, movie theater) appreciated, though frequent complaints about pool hours, closures, cleanliness and lifeguards lower the rating.

Perceived as weak due to multiple reports of bait-and-switch (paid for balcony access or specific room type but not provided) and room downgrades — guests felt they did not get what they paid for.

Generally positive mentions of food; while not extensively discussed, the single explicit positive and no major complaints justify a slightly above-target score.

Mixed overall: several guests report great stays and amenities, but a notable subset experienced major service failures (balcony access, rude staff), leading to an overall slightly-above-target score when balancing positives and negatives.