Monte Santo Resort

Mixed reports: several guests noted unclean pools, an ant infestation in one unit, peeling paint and loose tiles around pool areas, while others praised immaculate apartments — overall slightly below the target due to recurring maintenance/cleanliness issues.

Generally strong: many reviews highlight friendly, attentive and helpful staff and good service (upgrades, attentive breakfast staff), with only isolated comments about reception rudeness.

Frequently praised: well located, quiet resort, easy walk to nearby points, free parking and close to external gates; location considered a clear strength.

Mostly positive: apartments often described as spacious, comfortable and well-equipped with good soundproofing; some negatives (very large/uncomfortable pillows, poor sheets, a few broken items like towel heater and clogged drains, and some poor mattresses) but overall rooms are a strong feature.

Good but inconsistent: multiple quality pools (indoor/outdoor) and BBQ praised, but several maintenance problems reported (defective sauna/jacuzzi, closed/unsafe pool bridges, half-working aircon, loose tiles) that reduce the score.

Mixed-to-negative: multiple guests felt the hotel was overpriced for the level of maintenance and some service gaps (comments about paying 5-star prices but receiving lower quality).

Generally very good: breakfast repeatedly described as 'top' with high-quality products and staff attentive; BBQ recommended though a bit expensive; some isolated issues like restaurant closing early or AC not working.

Overall very positive for many guests: numerous comments of excellent, relaxing stays, upgrades, quiet resort and intention to return; positives outweigh negatives for the majority of reviewers.