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Shangri-La Tanjung Aru, Kota Kinabalu

Kota Kinabalu · MY

Shangri-La Tanjung Aru, Kota Kinabalu

8.7
Excellent2,794 reviews
  1. Hotel Collection
  2. /Hotels in Kota Kinabalu
  3. /Shangri-La Tanjung Aru, Kota Kinabalu
WiFi availableFree WiFiParkingFree ParkingValet parkingPrivate parking

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms

Location

Kota Kinabalu, MY

Luxurious Dining Options

Indulge in a culinary journey with 6 dining options including Shang Palace for authentic Chinese cuisine and Borneo Lounge and Bar for live entertainment.

Relaxation and Recreation

Unwind at Chi, The Spa or take a dip in the outdoor pool with water jets. Children can have fun in the kids' pool with waterslides while adults can enjoy various water sports activities.

Elegant Rooms with Scenic Views

Experience spacious rooms with elegant decor, air-conditioning, and private balconies offering stunning ocean or mountain views. The en suite bathroom is equipped with free toiletries for your convenience.

Experience luxury beachfront accommodation at Shangri-La Tanjung Aru Kota Kinabalu and make your reservation today for a memorable stay.

Loading rooms and rates...

Location

How to Find Us

No 20, Jalan Aru, Tanjung Aru

Kota Kinabalu · MY

+60 88-327 888

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Up to 2 children under 6 years old enjoy buffet meals (subject to availability) for free. For more than 2 children under 6 years old or children between 6 to 11 years old, a 50% charge is applicable. This hotel is offering emergency medical insurance coverage of up to USD 184,000 to eligible international guests, at no additional charge, should the guest be diagnosed with COVID-19 during their trip. For more information please contact the hotel. The Resort is embarking on an exciting, phased renovation beginning October 2025, scheduled for completion in Q2 2027. Our commitment to guest comfort remains unchanged during this period.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Swimming pool: Closed from Mon, Jul 20, 2026 until Wed, Feb 10, 2027 Swimming pool: Closed from Mon, Jul 20, 2026 until Wed, Feb 10, 2027 Fitness center is closed from 2026-10-13 until 2026-05-05 A deposit may be required at the property.

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Guest Reviews

What Guests Say

8.7

Excellent

2,794 reviews

Highlights

  • +Friendly staff
  • +Great location
  • +Family-friendly amenities

Could Improve

  • –Food quality needs improvement
  • –Room acoustics could be better
Cleanliness8.2

Some reviews mentioned issues with cleanliness and upkeep, indicating it may not be at par with expectations.

Service9.2

Service is consistently noted as friendly and accommodating, with some exceptional experiences mentioned.

Location9.2

Location is praised for its accessibility and proximity to activities, contributing positively to guest experiences.

Room Quality8.4

While some guests noted room size and noise issues, others appreciated the views and comfort.

Amenities8.8

Amenities were highlighted as good, especially for families, though some improvements were suggested.

Value for Money8.7

Some guests expressed that while the stay was enjoyable, the pricing should reflect the quality better.

Food and Beverage8.0

Food quality and variety were commonly described as lacking; needs improvement according to guest feedback.

Overall Experience8.9

Overall experience is generally viewed positively despite some setbacks; many guests enjoyed their stay.

Claudia

Family With Children · Sep 2026

6

far too expensive for what it currently offers

Liked:The rooms were definitely the highlight of our stay. They were immaculate, comfortable, and very well maintained. The staff was also very friendly, welcoming, and helpful throughout our stay. We really enjoyed the Chinese restaurant and had some very good meals there. Breakfast was decent, with enough variety, although it was nothing particularly special. The marina is definitely one of the biggest advantages of this hotel. Having the marina right on the property was extremely convenient for our island-hopping trip, and it was actually the main reason we chose to stay here.
Disliked:Unfortunately, the overall facilities were a major disappointment, especially considering the price we paid. The hotel feels quite old, and many areas are visibly in need of renovation and much better maintenance. The swimming pools looked old and worn, and the children’s play areas and games were also quite deteriorated. For a hotel in this price range, we expected the resort facilities to be much better maintained. Overall, while the rooms, staff, restaurants, and marina were positive aspects of our stay, we felt the hotel was far too expensive for what it currently offers. At the price we paid, we expected a much more modern and well-maintained resort experience.

via Nuitee

camille

Family With Children · Sep 2026

4

Don’t recommend this hotel. Very expensive for what it is. Staff is not welcoming. Facilities are old fashioned

Disliked:- staff was terrible - woke up my baby by calling the room at 8.30pm to collect a deposit they forgot to take - check in took a very long time

via Nuitee

Nabilah

Family With Children · Aug 2026

4
Liked:Clean room
Disliked:Buggy wasnt always around or on time, third day at the breakfast area noone bothered to provide baby cutleries but the second day waitress was very kind

via Nuitee

Amanda

Couple · Aug 2026

10

Would definitely return - for longer stay!

Liked:Everything - huge rooms, comfortable beds, great staff, great facilities!
Disliked:Nothing

via Nuitee

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