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Crowne Plaza Kitchener-Waterloo by IHG

Kitchener · ca

Crowne Plaza Kitchener-Waterloo by IHG

8
Excellent1,348 reviews
  1. Hotel Collection
  2. /Hotels in Kitchener
  3. /Crowne Plaza Kitchener-Waterloo by IHG
ParkingSelf parking (surcharge)Secured parkingRestaurantSwimming poolAccess to nearby indoor pool

Check-in / Check-out

From 03:00 PM · Until 11:00 AM

Classification

3-Star Hotel

Amenities

Parking, Non-smoking rooms, Air conditioning, Swimming pool, Restaurant, Room service

Location

Kitchener, ca

Luxurious Amenities

Experience comfort and convenience at its finest at Crowne Plaza Kitchener-Waterloo. Indulge in our indoor pool, fitness centre, and on-site restaurant. Each room is equipped with modern furnishings, free wireless internet, and essential appliances like a microwave and mini fridge.

Culinary Delights

Savor a delightful culinary experience at the aqua restaurant, offering a diverse menu to tantalize your taste buds. Enjoy the convenience of room service or unwind with a drink at the Centre Point Lounge.

Prime Location

Located just 860 meters from Kitchener Go Station, our hotel provides easy access to nearby attractions like Rockway Golf Course. With the Region of Waterloo International Airport a short 15 km away, your travels are made simple. Book your stay now and elevate your travel experience.

Loading rooms and rates...

Location

How to Find Us

105 King Street East

Kitchener · ca

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply. When a breakfast rate is booked, the breakfast is only for 2 adults.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian.

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CROWNE PLAZA KITCHENER-WATERLOO BY IHG

Guest Reviews

What Guests Say

8.0

Excellent

1,348 reviews

Highlights

  • +Friendly staff
  • +Good breakfast options

Could Improve

  • –Cleanliness issues
  • –Broken amenities
Cleanliness7.4

Some reviews indicated cleanliness issues, specifically regarding room conditions.

Service8.9

Multiple reviews praised the staff for being friendly and accommodating.

Location8.4

Guests appreciated the location, with convenience to local attractions and restaurants.

Room Quality7.8

Rooms described as comfortable, though some found them small.

Amenities7.4

Some amenities were broken or had additional charges which affected overall satisfaction.

Value for Money7.8

Mixed feedback on value; some felt luxury amenities came at an unexpected price.

Food and Beverage8.4

Breakfast options received high praise, though some reported issues with the dining experience.

Overall Experience7.9

Overall satisfaction was positive despite some individual drawbacks.

Lafontaine

Solo Traveller · May 2026

3

Absolute worst experience at a hotel

Liked:Easy check in.
Disliked:I dont know where to start, immediately we parked and realized we had to carry our luggage from the parking garage to the entrance as many vehicles were entering at the front door incorrectly. Not to mention this is an uphill walk with 3 suitcases and a child. Once we checked in we were told that there were breakfast vouchers that had to be brought to breakfast with us - 3 people staying, 2 adults, 1 child. So this meant breakfast was only included for 2 out of the 3 of us staying (unacceptable, as my booking stated breakfast included!) We got to our room - i can only describe it as a shoe box, this was the third hotel we stayed at in the month of april for 4 nights and the smallest but most expensive. 3 people on the listing, room equipped with only 2 towels. Ironing board would open but not close after use. Bedtime arrived, the room was a sauna - advised by staff that air conditioning was broken..... tried to sleep. 1st night - yelling, shouting and screaming outside our window on the second floor basically all night long - wake up head to breakfast - not allowed to return to room to eat my breakfast that again only 1 adult could attend as my daughter required someone to watch her as she had no breakfast ticket. Day 2 - went to the basement to play mini golf and bowling, no clubs or golf balls to be found - sign says ask attendant - no one was around like a ghost town. Night 2 - screaming again all night long outside. Day 3 - alternated adult for breakfast asked hotel staff for more towels while we went down to the pool, returned from the pool - still no towels - notified hotel staff a second time and was told id have to wait as they were downstairs - okay no problem - brings me 2 towels again 3 people in the room - then hotel staff explained that because she had brought me towels i had to dial *62 on the phone in the room because this is her job and she serviced the room so i have to do - like WHAT!

via Nuitee

David

Solo Traveller · Apr 2026

8

Nice,enjoyable

Liked:Place was good, only compliant was door lock makes door hard to open Your retrofit of power lock this was overlooked, yes lock opens but door is hard to open.
Disliked:Nothing

via Nuitee

Adam

Couple · Apr 2026

1

Shit

Liked:Location
Disliked:Nothing advertised worked . Didn’t give any refund

via Nuitee

E721OVjaya

Business · Apr 2026

10

Great Stay at the Crowne Plaza

Liked:"I had a fantastic stay at the Crowne Plaza Kitchener-Waterloo! The location is unbeatable—right in the heart of downtown and within walking distance of some great local restaurants and shops. The room was spotless, modern, and surprisingly quiet for being downtown. I have to give a special shout-out to the beds; they were incredibly comfortable and made for a great night's sleep. A major highlight was the breakfast at the Aqua Lounge—the omelette station is a must-try! We also spent some time at the bowling alley and pool, which were great perks that you don't usually find in a city hotel. Every staff member we encountered was professional, friendly, and went out of their way to make sure we had everything we needed. Whether you're here for business or with family, this is easily one of the best places to stay in the KW area. I'll definitely be back!"

via tripadvisor