Name: Tru By Hilton Grand Rapids Airport
Address: 4570 28th Street SE, Kentwood, MI 49512
Telephone: +1 616-974-0600
Rating: 8.1

Tru By Hilton Grand Rapids Airport, Kentwood | Member Rates | Dyme

WiFi availableFree WiFiParkingFree ParkingAccessible parkingSwimming pool

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

3-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms

Location

Kentwood, us

Modern Amenities and Convenient Features

Tru By Hilton Grand Rapids Airport, nestled in Kentwood, offers a blend of comfort and convenience. The hotel boasts a fitness centre, free WiFi, and non-smoking rooms, ensuring a pleasant stay for all guests.

Relaxation and Recreation

Guests can unwind in the indoor pool or enjoy a game of billiards during their stay at Tru By Hilton Grand Rapids Airport. The shared lounge and snack bar provide additional spaces to socialize and relax.

Accessible and Business-Friendly

With a 24-hour front desk, business centre, and proximity to Gerald R. Ford International Airport, this 3-star hotel caters to both leisure and business travelers. Make your reservation now for a memorable experience.

Accommodations

Rooms & Suites

Check-in

Check-out

Guests

Loading rooms and rates...

Guest Reviews

What Guests Say

8.1

Excellent

305 reviews

Highlights

+Friendly staff
+Good location
+Spacious rooms
+Good breakfast

Could Improve

–Cleaning issues
–Pool closure
–Breakfast management problems

Cleanliness7.6

Some issues with cleaning frequency reported and garbage near elevators.

Service9.0

Staff was accommodating and friendly, providing good service overall.

Location9.1

Great location near the airport with easy access to restaurants.

Room Quality8.0

Rooms were spacious and comfortable, but some issues with noise and maintenance were noted.

Amenities7.0

Some amenities like the pool were closed and issues with breakfast items were reported.

Value for Money8.0

Felt that the experience was generally good for the cost, despite some issues.

Food and Beverage8.1

Breakfast was good with great variety, but had some management issues.

Overall Experience8.0

Overall experience was positive, with some noted issues but good management.

Elizabeth

Couple · Aug 2026

I want my money back

Liked:NOTHING

Disliked:I am leaving this review because guests deserve to feel safe and have privacy in their hotel room. I checked into Tru by Hilton Friday afternoon, 7/31. While my partner and I were in our room, an employee used a key to enter without knocking or warning. I immediately went to the door because I was the more clothed of the two of us. He stood in the doorway and talked to us. When I questioned why he had entered, he laughed and acted nonchalant. I called the front desk immediately, but they could not explain why he entered and apologized. At 11:42 PM, I was woken by a call from the hotel instructing me to come downstairs to check in. I had already checked in, paid incidentals, and had an assigned room. I was told the hotel's system was down and staff could not determine who was staying in which room. I was also told my name was "Michele," which is not my name. I waited downstairs close to an hour and was told the GM, Abdul, would be available around 9 AM. I came down at 9 AM and was told he would call me when he arrived. By 1 PM, I was still waiting. I eventually spoke with Abdul and recorded the conversation. I am including the recordings. Abdul apologized for the employee entering our room and told us our stay was taken care of and that an additional night would be provided at no charge. On 8/3, while I was at work, my partner was in the room. Three separate employees came to the room at different times and used keys to open the door without prior warning. I left work to speak with Abdul. Instead, I was told we were no longer welcome and needed to leave. An employee escorted us to collect our belongings and skipped down the hallway laughing. I then spent over an hour with Hilton Customer Relations attempting to file a complaint and get assistance which Emmanuel said I would have to talk to Abdul to come to resolution. Contradictory since they removed us. One night was ultimately removed from my bill, and I will include the receipt and...

via Nuitee

Savannah

Couple · Jul 2026

Liked:very clean, lots to do, liked the snack bar

Disliked:broken hook in room, broken shelf

via Nuitee

corredora

Solo Traveller · Jul 2026

Liked:Free EV charging!! Comfortable, clean rooms. Nice lobby area with pool table and comfortable seating.

Disliked:Breakfast was just ok. Gym was very hot (ac didn't seem to work); it was 75 to 76 degrees.

via Nuitee

Michael

Couple · Jul 2026

Liked:Front desk staff was wonderful. Young lady who checked us in was friendly and engaging. She was a pleasure to speak with. We enjoy the Tru properties and seek them out when we travel.

Disliked:No complaints.

via Nuitee

Location

How to Find Us

4570 28th Street SE

Kentwood · us

+1 616-974-0600

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

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Guest Reviews

What Guests Say

8.1

Excellent

305 reviews

Highlights

+Friendly staff
+Good location
+Spacious rooms
+Good breakfast

Could Improve

–Cleaning issues
–Pool closure
–Breakfast management problems

Cleanliness7.6

Some issues with cleaning frequency reported and garbage near elevators.

Service9.0

Staff was accommodating and friendly, providing good service overall.

Location9.1

Great location near the airport with easy access to restaurants.

Room Quality8.0

Rooms were spacious and comfortable, but some issues with noise and maintenance were noted.

Amenities7.0

Some amenities like the pool were closed and issues with breakfast items were reported.

Value for Money8.0

Felt that the experience was generally good for the cost, despite some issues.

Food and Beverage8.1

Breakfast was good with great variety, but had some management issues.

Overall Experience8.0

Overall experience was positive, with some noted issues but good management.

Elizabeth

Couple · Aug 2026

I want my money back

Liked:NOTHING

via Nuitee

Savannah

Couple · Jul 2026

Liked:very clean, lots to do, liked the snack bar

Disliked:broken hook in room, broken shelf

via Nuitee

corredora

Solo Traveller · Jul 2026

Liked:Free EV charging!! Comfortable, clean rooms. Nice lobby area with pool table and comfortable seating.

Disliked:Breakfast was just ok. Gym was very hot (ac didn't seem to work); it was 75 to 76 degrees.

via Nuitee

Michael

Couple · Jul 2026

Liked:Front desk staff was wonderful. Young lady who checked us in was friendly and engaging. She was a pleasure to speak with. We enjoy the Tru properties and seek them out when we travel.

Disliked:No complaints.

via Nuitee