Kapaa, United States

Hilton Garden Inn Kauai Wailua Bay, HI

Name: Hilton Garden Inn Kauai Wailua Bay, HI
Address: 3-5920 Kuhio Highway, Kapaa, HI 96746
Telephone: +1 808-823-6000
Rating: 8

8.0

Excellent698 reviews

WiFi availableFree WiFiParkingPrivate parkingAccessible parkingRestaurant

Check-in / Check-out

From 03:00 PM · Until 11:00 AM

Classification

3-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Non-smoking rooms, Air conditioning

Location

Kapaa, United States

Walkability

Walk Score® by Redfin

Walk

Bike

Luxurious Accommodations

Indulge in air-conditioned rooms, suites, and cottages with modern amenities including HDTV, microwave, and mini refrigerator. Enjoy the comfort of a custom coffee machine in every room.

Dining Experience

Savor Pacific-Rim and American cuisine at Garden Grill Restaurant & Bar, open for breakfast, lunch, and dinner. Grab snacks and essentials at Pavilion Pantry Convenience Mart, open 24/7 for your convenience.

Exciting Activities

Immerse yourself in Hawaiian culture with the thrilling Ahi Uila Fire Show. Stay active with access to a fitness center, business center, and onsite bicycle and walking paths.

Experience the beauty of Kauai at Hilton Garden Inn Kauai Wailua Bay, HI. Book now for an unforgettable stay!

Loading rooms and rates...

Location

How to Find Us

3-5920 Kuhio Highway

Kapaa, United States

+1 808-823-6000

FAQs

Common Questions

Check-in is from 03:00 PM and check-out is by 11:00 AM. Early check-in and late check-out may be available upon request.

Yes, the hotel offers swimming pool, fitness center for guests.

Yes, parking is available. Contact the hotel directly for current rates.

Yes, complimentary Wi-Fi is available at the hotel.

Yes, the hotel has an on-site restaurant for guests.

Sustainability

Travel That Gives Back

Every booking through Dyme directly funds clean energy infrastructure.

5,910 tons

CO₂ Avoided Annually

~271,000

Equivalent Mature Trees Per Year

15 Central Parks

Of Mature Trees Equivalent

Sustainability at Hilton Garden Inn Kauai Wailua Bay, HI

LowHigh

Local grid: High carbon

The electricity grid in this region, not a rating of the hotel.

Emissions estimates are calculated using the local electricity grid carbon intensity for the hotel’s region, sourced from the U.S. EPA eGRID database (for U.S. properties) and Electricity Maps (for international properties). All sustainability information is derived from publicly available data sources, including hotel websites and certification bodies, and may not reflect the hotel’s actual energy usage or specific sustainability measures. Figures are approximate and provided for indicative purposes only.

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

Hilton Garden Inn Kauai Wailua Bay resort fee items: - Hawaiian cultural sunrise ceremony (3 days weekly) -Daily cooler and beach mat rentals - Safe deposit box rental - Complimentary local telephone calls and no access fees for toll-free & credit card calls - Internet access - In-room coffees Please note: Resort fee inclusions are subject to change. Please note: Only the "Breakfast Included" rate includes a daily breakfast for 2 adults. Additional breakfasts can be purchased for an additional fee.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. A deposit may be required at the property.

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Kapaa, United States

Hilton Garden Inn Kauai Wailua Bay, HI

8.0

Excellent698 reviews

WiFi availableFree WiFiParkingPrivate parkingAccessible parkingRestaurant

Check-in / Check-out

From 03:00 PM · Until 11:00 AM

Classification

3-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Non-smoking rooms, Air conditioning

Location

Kapaa, United States

Walkability

Walk Score® by Redfin

Walk

Bike

Luxurious Accommodations

Indulge in air-conditioned rooms, suites, and cottages with modern amenities including HDTV, microwave, and mini refrigerator. Enjoy the comfort of a custom coffee machine in every room.

Dining Experience

Exciting Activities

Immerse yourself in Hawaiian culture with the thrilling Ahi Uila Fire Show. Stay active with access to a fitness center, business center, and onsite bicycle and walking paths.

Experience the beauty of Kauai at Hilton Garden Inn Kauai Wailua Bay, HI. Book now for an unforgettable stay!

Loading rooms and rates...

Location

How to Find Us

3-5920 Kuhio Highway

Kapaa, United States

+1 808-823-6000

Guest Reviews

What Guests Say

8.0

Excellent

698 reviews

Highlights

+Good location
+Comfortable beds

Could Improve

–Overpriced
–Rooms need renovation

Cleanliness7.3

Reviews mentioned rooms being dirty and smelling musty.

Service9.8

Service was highlighted positively in several reviews, but some comments indicate impatience from staff.

Location9.8

Multiple pros noted the good location and beautiful views.

Room Quality6.8

Rooms described as tired, dated, and had issues with dampness and odors.

Amenities7.8

Amenities were generally criticized as limited; jacuzzi and pool issues highlighted.

Value for Money5.8

Overpricing was a common theme among reviews, leading to dissatisfaction.

Food and Beverage8.3

Breakfast was noted positively, although overall food options were limited.

Overall Experience8.8

Despite several issues, guests found some positive aspects like the ambiance and views.

Antionette

Family With Children · Sep 2026

I feel I saw the Hilton Garden Inn was a little dated. Need some renovation and overall deep cleanin

Liked:The location…. And views

Disliked:Overall cleanliness of the room. Before the hurricane the carpet was sour and with smells of mildew. only some of the outlets worked. The air conditioner went out and the tech had to come and fix it 20 minutes after our arrival on Sunday. There were some cracks and leaks in the ceiling. the curtains dusty…

Songul

Couple · Sep 2026

Nightmare. I never ever get close to Hiltons.

Disliked:They steal your money from your credit card without your authorization. Horrible robbery. Do not even get close to this name in Kauai. Stay away and protect your money from these thieves !! They are not providing any service but still charging you. Horrible facility. Stat away!

Vronica

Solo Traveller · Sep 2026

Not worth the money.

Liked:I liked the overall location. It was really close to the main attractions and airport, so that is hard to beat. The initial ambiance when you walked into the lobby was really nice as well. It felt "very Hawaii".

Disliked:I booked this room because the price was unbeatable. However, though it was a price that was booked with "all fees included/accounted for", I ended up paying about $400.00 - $500.00 more for the additional hotel fees when I went to check in. I would have opted for a different place at the final price I paid for this room booking. The hotel manager was the best, however, the rest of the customer service from the hotel receptionists were very disappointing. The lobby was really nice, but the rooms were not. The elevator was outdated and looked very worn in and scary. The door was scratched, it took forever for the elevator to respond when the button was pressed, the carpets were stained and worn. The beds were not comfortable in the least. The pillows were though. Wifi was the worst. I could not get cell service hardly at all, which was scary, considering I already didn't feel safe/comfortable in the hotel (as a solo traveler). When asked if the wifi was always like this, the hotel receptionist said yes, that certain carriers need to be located in specific areas of the hotel to work properly. When I asked if I could change rooms so my cell service would work, the receptionist did her very best to describe how much more complicated and difficult that would be for everyone involved, which, given that I have changed room with ease at other hotels, made me think that she just did not want to help me change rooms.

juliusa393

Family · Aug 2026

STAY AWAY!!!!

Liked:I would give this hotel ZERO STARS if I could. This was by far the worst Hilton experience my family and I have ever had. From the moment we arrived, the experience was unacceptable. We waited almost TWO HOURS past the scheduled check-in time for our room to be ready, and my nephew experienced the same issue with his room. What made it even more frustrating was that after waiting for so long, I had to make the effort myself to call and ask whether our room was finally ready because I was tired of waiting. There was no proactive communication or update from the hotel regarding the delay. Guests should not have to chase down the hotel just to find out whether their room is ready nearly two hours after check-in time. After waiting that long, we expected to at least receive a clean and comfortable room. Unfortunately, that was not the case. The bedding was rough and scratchy, the bathtub had visible stains and what appeared to be mold, and the room had a strong musty, mold-like smell. These are basic cleanliness and comfort standards that guests should not have to complain about, especially at a Hilton property. To make matters worse, I was CHARGED TWICE for my stay. Having to deal with a duplicate charge on top of the delayed check-in and unacceptable room conditions made an already frustrating experience even worse. As a Hilton Honors Diamond member, I was also extremely disappointed that my Diamond member benefits were not honored. I have remained loyal to Hilton because I expect a certain level of service and hospitality, but there was very little recognition of that loyalty during this stay. The customer service was probably the most disappointing part of the entire experience. The manager spoke to my sister disrespectfully and, when addressing her concerns, responded with a smirk, “You are only here for one night.” That comment was incredibly dismissive and unprofessional. Whether someone stays for ONE NIGHT or an entire week, they are still a paying guest and deserve the same level of respect and customer service. This property needs serious attention from Hilton Corporate. Between waiting almost two hours past check-in, having to personally call the hotel to find out whether my room was finally ready, my nephew experiencing the same check-in issue, the unacceptable room conditions, possible mold, musty odor, duplicate charge, Diamond benefits not being honored, and the disrespectful treatment from management, this experience fell far below the standards I expect from Hilton. I would not recommend this property, and I would not stay here again. Hilton Corporate should seriously review the management, customer service, cleanliness, billing practices, and overall condition of this property.

FAQs

Common Questions

Check-in is from 03:00 PM and check-out is by 11:00 AM. Early check-in and late check-out may be available upon request.

Yes, the hotel offers swimming pool, fitness center for guests.

Yes, parking is available. Contact the hotel directly for current rates.

Yes, complimentary Wi-Fi is available at the hotel.

Yes, the hotel has an on-site restaurant for guests.

Sustainability

Travel That Gives Back

Every booking through Dyme directly funds clean energy infrastructure.

5,910 tons

CO₂ Avoided Annually

~271,000

Equivalent Mature Trees Per Year

15 Central Parks

Of Mature Trees Equivalent

Sustainability at Hilton Garden Inn Kauai Wailua Bay, HI

LowHigh

Local grid: High carbon

The electricity grid in this region, not a rating of the hotel.

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.