Name: The St. Regis Istanbul
Address: Mim Kemal Oke Caddesi No:35 Nisantasi, Istanbul, 34367
Rating: 9.2

The St. Regis Istanbul | Member Rates | Dyme

WiFi availableFree WiFiParkingFree ParkingValet parkingAccessible parking

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms

Location

Istanbul, tr

Luxurious Accommodations and Personalized Service

Experience the epitome of luxury at The St. Regis Istanbul, where every room showcases original art pieces by Turkish artists. Enjoy the 24-hour St. Regis Butler Service and complimentary amenities like water, coffee, and tea. Indulge in the rooftop dining at Spago by Wolfgang Puck and unwind at the expansive Iridium Spa with rejuvenating pools.

Culinary Delights and Sophisticated Dining

Treat your taste buds at The St. Regis Brasserie, offering modern French cuisine with local flavors. Visit Petit "O" Bar for a selection of international wines and classic cocktails, including the iconic Bloody Mary variations.

Prime Location and Nearby Attractions

Conveniently situated in Nisantasi, our hotel is a stone's throw away from major venues like Istanbul Convention & Exhibition Centre and Dolmabahce Palace. Book now to immerse yourself in unparalleled luxury and service at The St. Regis Istanbul.

Accommodations

Rooms & Suites

Check-in

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Guests

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Guest Reviews

What Guests Say

9.2

Exceptional

565 reviews

Highlights

+Cleanliness
+Service
+Room Quality
+Spa Services

Could Improve

–Food and Beverage issues
–Poor checkout service

Cleanliness9.3

The property was immaculate and welcoming.

Service9.8

Exceptional service from staff including the butler and restaurant teams.

Location9.3

Highly praised for its excellent location and ambiance.

Room Quality9.2

Rooms were spacious, well-equipped, and had beautiful views.

Amenities9.3

Spa services were excellent and well received.

Value for Money9.2

Standard quality for this hotel tier.

Food and Beverage8.3

Mixed experiences; excellent service at some restaurants but issues with the Brasserie.

Overall Experience9.3

A mostly wonderful experience overshadowed by a disappointing checkout encounter.

Abir

Couple · Jun 2026

Exceptional stay

Liked:Everything , service location and food

Disliked:I like everything

via Nuitee

Akshay2305

Family · Jun 2026

Amazing in all respects

Liked:Superb in all respects- rooms-amenities-service-attention to detail-front office staff-all amazing-great location- A special mention to Eren Ozkaya-he went out of his way to make us feel comfortable-

via tripadvisor

F752OUseanh

Family · Jun 2026

Horrible Guest Experience

Liked:St. Regis is globally positioned around anticipatory service, Butler Service, and highly personalized luxury hospitality. These are not aspirational features—they are foundational brand promises. During this stay, core expectations were not consistently delivered, including: Room readiness and basic amenity completeness Proactive orientation to hotel facilities Clear articulation of STARS and Virtuoso program benefits Seamless execution without repeated guest intervention Rather than anticipatory service, the experience was largely reactive, fragmented, and dependent on guest escalation. Butler Service Execution Breakdown Butler Service is a defining pillar of the St. Regis brand and a core justification for its premium pricing. At The St. Regis Istanbul, Butler Service was inconsistently defined, inconsistently delivered, and inconsistently understood across staff interactions. Most notably, on multiple occasions, three distinct representatives (including two front desk representatives) described Butler Service as limited to “two pieces of pressing per day.” The St. Regis Istanbul representatives expressly disavowed the brand standards outlined on the hotel’s website: packing and unpacking services, morning coffee and tea service and the shoeshine services. Their interpretation is materially inconsistent with global St. Regis brand standards and reflects a fundamental breakdown in internal training, brand alignment, and service definition clarity. Across the stay, Butler Service did not function as an anticipatory luxury layer. Instead, it required repeated clarification from the guest regarding scope and entitlement—shifting the burden of interpretation onto the guest rather than the hotel. We essentially stayed in a room that was to have Butler service and, on a three night stay, we received coffee service one morning. This is not a minor service variation. It is a structural execution failure in a core brand pillar. Dining Service Experience Dining service further reinforced operational inconsistency. We could outline the numerous failures at the restaurant, but I think that it is unnecessary. Rather, you only need to know three things: A basic request for water required an extended wait exceeding 38 minutes where a sealed full bottle of water was slammed on the table by a new waitperson as he walked past the table. We had to request glasses and ice. Second, the meal was subpar, we waited seventeen minutes to alert the waiter, but no one checked on us. As we had zooms scheduled, we ultimately ate the bland food (a first for us in Istanbul), so we could keep our meeting time. Third, we had to chase down a bill so we could get to our zoom. When we finally got it, we were asked about our meal. We informed the manager that it was poor, and proceeded to leave to go to our meeting. We were chased out saying he wanted us back for dinner the next night and “deserved” another chance, but he would make things right. We didn’t see this man again, nor did we see any attempt to make things right. In a luxury hospitality environment, attentiveness is not defined by complexity—it is defined by precision, timing, and presence. On this occasion, the baseline standard of service execution was not consistently met. Communication and Guest Handling Across departments, communication lacked consistency, particularly regarding messaging, billing adjustments, and program inclusions. Our folio failed to have the $100 food and beverage credit to which we were entitled under the Stars program. It could not be corrected during our check out. Our coffee and breakfast to go that was booked on check in was mysteriously missing when we were leaving the hotel. No one knew anything about it. We had confirmed it the day before. Luxury hospitality depends on discretion, clarity, and coordination across teams. In this case, communication frequently required repeated clarification, follow-up, or correction rather than being delivered as a seamless system. At multiple points, discrepancies in information required the guest to actively verify or challenge statements that should have been internally aligned. Service Recovery vs. Service Consistency While courtesy gestures were extended during the stay, they did not address the underlying issue: core service delivery was, viewed in the light most favorable to the property, inconsistent from the outset. In luxury hospitality, service recovery cannot replace service consistency. The foundation must be correct first. When recovery becomes the dominant mechanism of guest satisfaction, it signals a breakdown in operational discipline. Overall Assessment The central issue was not a single failure, but a sustained misalignment between: Brand positioning Price point Delivered guest experience The experience did not reflect the standards associated with the St. Regis name, particularly in Butler Service execution and baseline operational consistency. We essentially paid a high end hotel price for a low mid-tier hotel experience. The St. Regis brand should be embarrassed.

via tripadvisor

khaledabdulrahma2017

Couples · May 2026

Simply the best in Istanbul

Liked:Words cannot describe the great hospitality and a great location. What a great hotel. Everybody is working with passion to satisfy the guests from the Billman to the housekeeping definitely I’ll go back to this hotel thank you guys.

via tripadvisor

Location

How to Find Us

Mim Kemal Oke Caddesi No:35 Nisantasi

Istanbul · tr

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

St. Regis Butler Service provides a wide range of services to guests, including: * Unpacking and packing - St. Regis Butler takes care of unpacking. And before check-out you can contact the Butler Service Desk to assist with packing. * Beverage service - Upon arrival, allow a St. Regis Butler to arrange coffee or tea service in your room. If you wish, a St. Regis Butler will arrive after your morning wake-up call to draw your shades, deliver your coffee or tea, and provide the day's newspaper and weather forecast. * Garment pressing - St. Regis Butler assists with garments that require pressing. Two garments may be pressed complimentary. * Service Desk - Should you need anything, at any time, you can use the guest room phone to dial the St. Regis Butler Service Desk. E-butler - During your stay, whether you are inside or outside the hotel, St. Regis Butler Service is accessible at any hour via email. Please note that evening ritual which offers daily complimentary appetizers and wine service between 19:00 – 20:00 at Petit O Bar. A deposit may be required at the property.

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