Name: Holiday Inn Express & Suites Memorial – CityCentre by IHG
Address: 10500 Katy Freeway, Houston, 77043
Rating: 8.8

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Holiday Inn Express & Suites Memorial – CityCentre by IHG, Houston | Member Rates | Dyme

Offsite parking discounted rates availableParkingSelf parking (surcharge)Offsite parking discounted rates availableSecured parkingRestaurant

Check-in / Check-out

From 04:00 PM · Until 11:00 AM

Classification

3-Star Hotel

Amenities

Offsite parking discounted rates available, Fitness facilities (surcharge), Parking, Non-smoking rooms, Air conditioning, Swimming pool

Location

Houston, us

Modern Amenities and Services

Holiday Inn Express & Suites Memorial – CityCentre offers air-conditioned rooms with essential amenities like a coffee machine and a flat-screen TV. Guests can enjoy free WiFi, a fitness centre, and a 24-hour front desk for convenience.

Relaxation and Recreation

Unwind by the outdoor swimming pool or stay active in the fitness centre. The hotel also features a shared lounge and a restaurant for guests to socialize and dine.

Convenient Location

Situated just 1.3 km from CityCentre Plaza, this IHG Hotel is near popular attractions like Memorial Park and Houston Arboretum. With free parking and easy access to the airport, it's the perfect choice for both leisure and business travelers.

Book your stay at Holiday Inn Express & Suites Memorial – CityCentre for a comfortable and enjoyable experience in Houston.

Accommodations

Rooms & Suites

Check-in

Check-out

Guests

Loading rooms and rates...

Guest Reviews

What Guests Say

8.8

Excellent

2,164 reviews

Highlights

+Great location
+Friendly staff
+Clean rooms
+Comfortable beds
+Value for money

Could Improve

–Breakfast quality inconsistent
–Some cleanliness issues
–Interference from housekeeping
–Deposit policy concerns

Cleanliness8.5

Several reviews indicate cleanliness issues; some rooms were not clean as expected.

Service9.2

Most reviews highlight friendly and helpful staff, though there were a few negative experiences.

Location9.3

Many guests praised the location as convenient and perfect for their needs.

Room Quality8.6

General satisfaction with room quality, though some furnishings need updating.

Amenities8.8

Standard hotel amenities, with some variety in breakfast options; generally satisfactory.

Value for Money9.0

Considered fair pricing given the location and overall experience.

Food and Beverage8.3

Limited breakfast options and mixed quality in food offerings; some guests expressed disappointment.

Overall Experience8.8

Despite some issues, many guests enjoyed their stay and would return.

leslie

Solo Traveller · May 2026

Liked:Thank you great stay everything was clean and nice pool and breakfast will be back

via Nuitee

Martin

Couple · May 2026

Relaxing and spacious, just like home

Liked:The property was very clean and organized. Truly a relaxing environment

Disliked:The breakfast was lacking flavor

via Nuitee

LaVonne

Family With Children · May 2026

Great location! Clean and comfortable place. And all likeliness will stay again.

Liked:I’ve stayed at this property before. I like the fact that it’s in a great location, and the price is reasonable. The hotel is clean and I feel comfortable.

Disliked:The only issue I have is that the staff is never at the front desk. And they’re typically doesn’t seem to be a sense of urgency with requests. I came in and let the front desk person know (after waiting five minutes for them to even step out) that I needed more towels in my room. They asked my room number and I provided it to them. Never received any towels. Two hours later I went back downstairs and of course no one was at the desk. When the person finally decided to come out of the little room, I asked again and that’s when they gave me towels. There were two other incidents service related that I could share, but that’s just gonna extend the length of this note. But overall the only thing I really don’t like about the property is the staff and they’re visibility and availability to customers

via Nuitee

Anna

Couple · May 2026

It was nice but night staff could be a little nicer and cleaning people dobble check a little more

Liked:Beds where clean rest room was clean

Disliked:There was no hot water and when i called front desk they where rude a bit rude and said they have some with hot water and some with out i told them can we be changed to one with hot water she just said no and hanged up. There was chips and candy bags on the sofa and on the the side of the bed was not cleaned correctly and food in the fridge and an opened coffee pot.

via Nuitee

Location

How to Find Us

10500 Katy Freeway

Houston · us

Policies

Good to Know

Check-in & Check-out

Check-in from 04:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

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Guest Reviews

What Guests Say

8.8

Excellent

2,164 reviews

Highlights

+Great location
+Friendly staff
+Clean rooms
+Comfortable beds
+Value for money

Could Improve

–Breakfast quality inconsistent
–Some cleanliness issues
–Interference from housekeeping
–Deposit policy concerns

Cleanliness8.5

Several reviews indicate cleanliness issues; some rooms were not clean as expected.

Service9.2

Most reviews highlight friendly and helpful staff, though there were a few negative experiences.

Location9.3

Many guests praised the location as convenient and perfect for their needs.

Room Quality8.6

General satisfaction with room quality, though some furnishings need updating.

Amenities8.8

Standard hotel amenities, with some variety in breakfast options; generally satisfactory.

Value for Money9.0

Considered fair pricing given the location and overall experience.

Food and Beverage8.3

Limited breakfast options and mixed quality in food offerings; some guests expressed disappointment.

Overall Experience8.8

Despite some issues, many guests enjoyed their stay and would return.

leslie

Solo Traveller · May 2026

Liked:Thank you great stay everything was clean and nice pool and breakfast will be back

via Nuitee

Martin

Couple · May 2026

Relaxing and spacious, just like home

Liked:The property was very clean and organized. Truly a relaxing environment

Disliked:The breakfast was lacking flavor

via Nuitee

LaVonne

Family With Children · May 2026

Great location! Clean and comfortable place. And all likeliness will stay again.

Liked:I’ve stayed at this property before. I like the fact that it’s in a great location, and the price is reasonable. The hotel is clean and I feel comfortable.

via Nuitee

Anna

Couple · May 2026

It was nice but night staff could be a little nicer and cleaning people dobble check a little more

Liked:Beds where clean rest room was clean

via Nuitee