Crowne Plaza Houston Med Ctr-Galleria Area by IHG

The hotel is poorly maintained with reports of dirty rooms and bad odors.

Service lacks professionalism, particularly in handling issues such as broken A/C and poor communication about additional costs.

Guests appreciate the good location and its accessibility.

Many issues reported including malfunctioning A/C and unclean rooms.

Amenities like breakfast are not up to expectations, with hidden costs that frustrate guests.

Guests feel the hotel does not offer good value, given the additional fees and poor service.

Negative feedback about breakfast pricing and availability of drinking water.

Mixed feelings with more complaints than praises, leading to dissatisfaction.