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Jen Hong Kong by Shangri-La

Hong Kong · HK

Jen Hong Kong by Shangri-La

8.6
Excellent1,792 reviews
  1. Hotel Collection
  2. /Hotels in Hong Kong
  3. /Jen Hong Kong by Shangri-La
WiFi availableFree WiFiParkingPrivate parkingRestaurantSwimming pool

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

4-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Non-smoking rooms, Air conditioning

Location

Hong Kong, HK

Luxurious Accommodation with Breathtaking Views

Rooftop Pool and Fully-Equipped Gym

Indulge in a 16-metre rooftop pool offering stunning vistas of Victoria Harbour and a modern gym to keep up with your fitness routine.

Café Malacca - A Culinary Delight

Savor the flavors of Malaysian and Singaporean street-style cuisine at Café Malacca, a Bib Gourmand restaurant listed in the Michelin Guide 2014.

Book your stay at JEN Hong Kong by Shangri-La today to experience elegance, convenience, and exceptional service.

Loading rooms and rates...

Location

How to Find Us

508 Queen's Road West

Hong Kong · HK

+852 2974 1234

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

The regulation of disposable plastic tableware and other plastic products used in hotel guest rooms is in effect. Hotel has put plastic-free and refillable alternatives in service. Some items containing plastics will be available at a charge per regulation. Please note that rates for extra beds do not include breakfast. Kindly note that guests can take a metro and reach JEN Hong Kong by Shangri-La through Exit B2 of HKU MTR Station. Renovation work is taking place from Aug 2025 to Dec 2026 daily.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Swimming pool: Closed from Mon, Nov 9, 2026 until Sun, Jan 24, 2027 A deposit may be required at the property.

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Guest Reviews

What Guests Say

8.6

Excellent

1,792 reviews

Highlights

  • +Great location
  • +Friendly staff
  • +Good breakfast

Could Improve

  • –Room upgrades needed
  • –Pool unavailable during renovation
Cleanliness8.1

Mostly clean with some reviews noting a need for a makeover.

Service9.0

Staff received consistent praise for being friendly and helpful.

Location9.1

Great accessibility and close proximity to MTR station.

Room Quality8.0

Rooms were generally comfortable, but some needed upgrades.

Amenities8.6

Good amenities, though some offered during renovation were unavailable.

Value for Money8.5

Fair value considering the location and service quality.

Food and Beverage9.1

High-quality breakfast and good dining options nearby.

Overall Experience8.5

Overall positive experiences with minor issues.

Cory

Solo Traveller · Oct 2026

10

Stay here if you need to be in this part of Hong Kong

Liked:Location (perfect for HKU related trip) The pool and amazing views! Attention to details in the rooms Gave me a bday cake on my bday

via Nuitee

astrotrain

Solo Traveller · Sep 2026

10

Great room, great people

Liked:Very pleaseant stay with comfortable room and excellent service. Assistant manager Mr. Kwan (Gilbert) was extremely thoughtful and helpful.

via Nuitee

Valerie

Solo Traveller · Aug 2026

9

Home away from home

Liked:Love it that every time I stay with the Shangrila group of hotels, they automatically provide my choice of pillow in the room. THAT is service.
Disliked:Nil

via Nuitee

Martha hang

Couple · Aug 2026

10

Love the breakfast

via Nuitee

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