Name: Dorsett Tsuen Wan, Hong Kong
Address: 28 Kin Chuen Street, Kwai Chung, Kowloon, Hong Kong
Rating: 8.6

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Dorsett Tsuen Wan, Hong Kong | Member Rates | Dyme

ParkingSecured parkingRestaurantSwimming poolAccess to nearby outdoor poolExercise/lap pool

Check-in / Check-out

From 02:00 PM · Until 12:00 PM

Classification

4-Star Hotel

Amenities

Free beach shuttle, Clubhouse, Electric bicycle charging station, Fitness facilities (surcharge), Parking, Non-smoking rooms

Location

Hong Kong, hk

Outdoor Swimming Pool

Enjoy a refreshing dip in our outdoor swimming pool, perfect for relaxation after a day of exploring the vibrant city of Hong Kong.

Family-Friendly Amenities

From indoor interactive children play areas to scheduled kids programs, we ensure that both parents and children have a memorable stay with us.

Convenient Location

Located in the bustling Tsuen Wan district and just a short drive from major attractions like Hong Kong Disneyland and the airport, Dorsett Tsuen Wan offers easy access to the best of Hong Kong.

Experience comfort and convenience at Dorsett Tsuen Wan, Hong Kong. Book your stay now for a delightful and unforgettable experience.

Accommodations

Rooms & Suites

Check-in

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Guests

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Guest Reviews

What Guests Say

8.6

Excellent

2,677 reviews

Highlights

+Cleanliness
+Friendly staff
+Convenient amenities

Could Improve

–Location far from city
–Inconsistent service
–Breakfast choices limited

Cleanliness8.0

Some reviews noted poor housekeeping and cleanliness issues.

Service9.0

Staff were described as friendly, although mixed experiences at reception.

Location8.5

The hotel is distant from the city center but close to the airport.

Room Quality8.4

Most rooms were comfortable, but some reported issues like moldy smells.

Amenities9.0

Good amenities were mentioned, including laundry facilities.

Value for Money9.4

Overall good value for the price based on room comfort and services.

Food and Beverage7.5

Breakfast was noted as average with limited choices.

Overall Experience9.0

Generally positive experiences with notes on areas for improvement.

Pooja

Solo Traveller · May 2026

Liked:Shuttle service to the Mtr station and the conceirge service . Breakfast was filling and good variety for person comfortable with non veg food options Walking distance to the stop from where you can take bus to Airport.

Disliked:Nothing

via Nuitee

Buu hoan

Couple · May 2026

Liked:Good!will come again

via Nuitee

Pui

Couple · May 2026

Worth for value

Liked:The room is clean and tidy.

Disliked:The bed is not very comfortable. Need some improvement

via Nuitee

Tamás

Couple · May 2026

Scam, do not book

Liked:Nothing good I can mention

Disliked:First of all the rooms do not look like in the images. At least the ones we were offered did not match any of the uploaded photos. Besides being completely different they are extremely dirty. Nothing like a 4-star hotel. When we complained we got a second room which was the same. Mold in the bathroom, blood and other who knows what kind of stains on the bed sheets and carpet. Mold in the air purifier. Overall disgusting. After first night we just wanted to have breakfast which we were refused to have even though we paid for it. Heads up: if you are not Chinese you are only secondary here. Breakfast staff kept seating every Chinese guest coming after us and just told we cannot enter the restaurant. After complaining for all this they offered a third room but we just thought it would be better to leave. They promised a full refund which never happened. Later in a message through Booking.com they only offered 50% refund claiming we stayed 1 night. True, but the one night was still terrible and this is not what we agreed on. 50% does not even cover the unused nights and breakfast so they just ripped us off. Strangest part is the rating on Booking.com. It seems like after every bad review some noname accounts put in a 10 star review without any description. Don’t be fooled, also check on Google Maps. Avoid this place.

via Nuitee

Location

How to Find Us

28 Kin Chuen Street, Kwai Chung, Kowloon

Hong Kong · hk

Policies

Good to Know

Check-in & Check-out

Check-in from 02:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Please note that: Special requests are subject to availability upon check-in. Guest names must match the booking confirmation; no name changes are allowed once the booking is confirmed. Bedding type is subject to availability upon arrival. Please provide flight details in advance for better arrival coordination. Outdoor Swimming Pool Hours: May – Sep: 08:00 – 12:00, 13:00 – 17:00, 18:00 – 21:00. Oct – Nov: 08:00 – 12:00, 13:00 – 18:00. Dec – Apr: Closed for winter (subject to weather conditions). Long-stay Policy: For stays of 7 nights or more, housekeeping service (including linen and towel changes) is provided twice weekly.

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