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hello@dyme.earth
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Dorsett Tsuen Wan, Hong Kong

Hong Kong · hk

Dorsett Tsuen Wan, Hong Kong

8.6
Excellent2,669 reviews
  1. Hotel Collection
  2. /Hotels in Hong Kong
  3. /Dorsett Tsuen Wan, Hong Kong
ParkingSecured parkingRestaurantSwimming poolAccess to nearby outdoor poolExercise/lap pool

Check-in / Check-out

From 02:00 PM · Until 12:00 PM

Classification

4-Star Hotel

Amenities

Free beach shuttle, Clubhouse, Electric bicycle charging station, Fitness facilities (surcharge), Parking, Non-smoking rooms

Location

Hong Kong, hk

Outdoor Swimming Pool

Enjoy a refreshing dip in our outdoor swimming pool, perfect for relaxation after a day of exploring the vibrant city of Hong Kong.

Family-Friendly Amenities

From indoor interactive children play areas to scheduled kids programs, we ensure that both parents and children have a memorable stay with us.

Convenient Location

Located in the bustling Tsuen Wan district and just a short drive from major attractions like Hong Kong Disneyland and the airport, Dorsett Tsuen Wan offers easy access to the best of Hong Kong.

Experience comfort and convenience at Dorsett Tsuen Wan, Hong Kong. Book your stay now for a delightful and unforgettable experience.

Loading rooms and rates...

Location

How to Find Us

28 Kin Chuen Street, Kwai Chung, Kowloon

Hong Kong · hk

Policies

Good to Know

Check-in & Check-out

Check-in from 02:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Please note that: Special requests are subject to availability upon check-in. Guest names must match the booking confirmation; no name changes are allowed once the booking is confirmed. Bedding type is subject to availability upon arrival. Please provide flight details in advance for better arrival coordination. Outdoor Swimming Pool Hours: May – Sep: 08:00 – 12:00, 13:00 – 17:00, 18:00 – 21:00. Oct – Nov: 08:00 – 12:00, 13:00 – 18:00. Dec – Apr: Closed for winter (subject to weather conditions). Long-stay Policy: For stays of 7 nights or more, housekeeping service (including linen and towel changes) is provided twice weekly.

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DORSETT TSUEN WAN, HONG KONG

Guest Reviews

What Guests Say

8.6

Excellent

2,669 reviews

Highlights

  • +Cleanliness
  • +Friendly staff
  • +Convenient amenities

Could Improve

  • –Location far from city
  • –Inconsistent service
  • –Breakfast choices limited
Cleanliness8.0

Some reviews noted poor housekeeping and cleanliness issues.

Service9.0

Staff were described as friendly, although mixed experiences at reception.

Location8.5

The hotel is distant from the city center but close to the airport.

Room Quality8.4

Most rooms were comfortable, but some reported issues like moldy smells.

Amenities9.0

Good amenities were mentioned, including laundry facilities.

Value for Money9.4

Overall good value for the price based on room comfort and services.

Food and Beverage7.5

Breakfast was noted as average with limited choices.

Overall Experience9.0

Generally positive experiences with notes on areas for improvement.

Tamás

Couple · May 2026

1

Scam, do not book

Liked:Nothing good I can mention
Disliked:First of all the rooms do not look like in the images. At least the ones we were offered did not match any of the uploaded photos. Besides being completely different they are extremely dirty. Nothing like a 4-star hotel. When we complained we got a second room which was the same. Mold in the bathroom, blood and other who knows what kind of stains on the bed sheets and carpet. Mold in the air purifier. Overall disgusting. After first night we just wanted to have breakfast which we were refused to have even though we paid for it. Heads up: if you are not Chinese you are only secondary here. Breakfast staff kept seating every Chinese guest coming after us and just told we cannot enter the restaurant. After complaining for all this they offered a third room but we just thought it would be better to leave. They promised a full refund which never happened. Later in a message through Booking.com they only offered 50% refund claiming we stayed 1 night. True, but the one night was still terrible and this is not what we agreed on. 50% does not even cover the unused nights and breakfast so they just ripped us off. Strangest part is the rating on Booking.com. It seems like after every bad review some noname accounts put in a 10 star review without any description. Don’t be fooled, also check on Google Maps. Avoid this place.

via Nuitee

M

Family With Children · May 2026

7

good food, cleanliness is okay, staff is helpful.

Liked:breakfast buffet was exceptional, front desk staff are friendly and help a lot with directions and how/where to do things. I also liked that there was a free shuttle to Metroplaza and therefore an easy way to get groceries, go shopping etc for free
Disliked:as a non chinese mainland/hk resident i was not able to do laundry. I also feel like the soap/shower dispensers could have been a little more full

via Nuitee

Erick-Antonio

Solo Traveller · May 2026

7

Dorsett stay

Liked:Close to MTR and shuttle available for most of the day. The room was small but clean. Staff was friendly and helpful. Pool and laundry were nice amenities.
Disliked:Mattress on the beds were not comfortable. The breakfast offerings were satisfactory but chaotic hard to sit down and enjoy so we did not go the next morning. Too many ppl in breakfast area all at once.

via Nuitee

Vaughn

Solo Traveller · May 2026

9
Liked:I experienced a serious respiratory problem the afternoon of may 17th. The manager on duty that afternoon is to be commended for his customer service,he came to our room,called an ambulance,assisted my son &wifes needs,i was unconscious & admitted to ICU in the Yan Chai hospital. My family needed accom near the hospital,the manager assisted with this & had his driver transfer them & our luggage to the next hotel. The managers service was above expectation in this case,he deserves an award. Thank you, vaughn smith.
Disliked:When booking the pool was classified OPEN,on check in pool was noted CLOSED,very upsetting for our 8yr old son.

via Nuitee