Name: Best Western Hilliard Inn & Suites
Address: 3831 Park Mill Run Dr, Hilliard, OH 43026-8110
Rating: 9

Best Western Hilliard Inn & Suites | Member Rates | Dyme

WiFi availableFree WiFiParkingFree ParkingSwimming poolIndoor pool

Check-in / Check-out

From 03:00 PM · Until 11:00 AM

Classification

3-Star Hotel

Amenities

WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms, Air conditioning

Location

Hilliard, us

Convenient Location and Indoor Pool

Hilliard Suites, located near Interstate 270 and Interstate 70, offers a convenient stay with an indoor pool for relaxation after a busy day of travel or exploration.

Comfortable Rooms with Modern Amenities

Each room at Hilliard Suites is equipped with essential amenities like a microwave, refrigerator, and ironing facilities. The presence of USB outlets and complimentary toiletries enhances the comfort and convenience of your stay.

Complimentary Breakfast and Nearby Attractions

Start your day with a complimentary hot breakfast including a variety of options. Additionally, guests can explore nearby attractions like the Hollywood Casino Columbus, Columbus Zoo, and Port Columbus International Airport for a memorable stay.

Book your stay at Hilliard Suites now for a delightful and convenient experience.

Accommodations

Rooms & Suites

Check-in

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Guests

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Guest Reviews

What Guests Say

9.0

Exceptional

733 reviews

Highlights

+Excellent staff service
+Cleanliness
+Good breakfast options

Could Improve

–Broken elevator
–Noise issues
–Uncomfortable mattresses

Cleanliness8.9

Generally very clean, but issues mentioned such as noise and minor maintenance need.

Service9.4

Multiple reviews highlight friendly and accommodating staff.

Location8.9

Location is convenient and central, making it easy to access nearby attractions.

Room Quality8.3

Some rooms reported issues like uncomfortable mattresses and noise.

Amenities8.9

Amenities are decent, but some reports of fitness center issues.

Value for Money9.3

Overall good value considering the service and cleanliness.

Food and Beverage8.9

Breakfast options are varied and well-received, though some limitations reported.

Overall Experience9.4

Generally a very positive experience, despite minor issues.

Joshua

Family With Children · Jul 2026

Liked:Breakfast was delicious. Rooms were clean and cool. No odd cleaning smell, neutral smell was great.

Disliked:Outlets in walls were worn or loose, plugs fell out easily.

via Nuitee

Shelley

Family With Children · Jul 2026

Not too bad

Liked:Location was nice and so was the staff

Disliked:Elevator was broke, but luckily I was on the 2nd floor by the stairs.

via Nuitee

Latasha

Family With Children · Jul 2026

Liked:It was clean.

Disliked:N/A

via Nuitee

DonnieLA

Solo Travel · Jul 2026

Avoid this one.

Liked:I was very disappointed with my experience at the Best Western Hilliard Inn and Suites where I stayed in Ohio for 5 days for a conference I was attending nearby. Although the room itself was fine and the bed comfortable, the amenities were nearly nil - super cheap hygiene products and a non-working iron. I was told the elevator was out when I arrived and so had to lug my big ol' suitcase up to the third floor. Apparently, there was no attempt to fix the elevator because it stayed broken during my whole stay, so I lugged it back down as well. The worst for me was that the big window that took up one wall of my room had only a kind of scrim shade that left tons of light into the room both during the day and at night-brutal for me. There was a room darkening shade behind the light filtering one, but it was broken and an inquiry at the desk said there was no one on site to fix it and they did not attempt to fix it during the entirety of my stay. One highlight-decent breakfast with hot entrees each morning. But I would definitely choose another hotel in the area.

via tripadvisor

Location

How to Find Us

3831 Park Mill Run Dr

Hilliard · us

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

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