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Red Roof Inn Rochester - Henrietta

Henrietta · US

Red Roof Inn Rochester - Henrietta

7.2
Very Good836 reviews
  1. Hotel Collection
  2. /Hotels in Henrietta
  3. /Red Roof Inn Rochester - Henrietta
WiFi availableFree WiFiParkingFree ParkingAccessible parkingLaundry

Check-in / Check-out

From 03:00 PM · Until 11:00 AM

Classification

2-Star Hotel

Amenities

WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms, Air conditioning

Location

Henrietta, US

Convenient Location

Situated near Interstate 90 and Interstate 390, the Rochester Red Roof Inn in Henrietta provides easy access to major routes, making travel a breeze.

Comfortable Accommodations

Experience a cozy stay in our non-smoking rooms featuring plush bedding, a flat-screen TV, and convenient amenities like a work desk and en suite bathroom.

24-Hour Service and Amenities

Enjoy round-the-clock assistance with our 24-hour front desk and satisfy your cravings with our on-site vending machines offering a variety of drinks and snacks.

Book your stay at Rochester Red Roof Inn today for a delightful and stress-free experience.

Loading rooms and rates...

Location

How to Find Us

4820 West Henrietta Road

Henrietta · US

+1 585-643-1992

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

This property is now accepting cash as a form of payment. One, well-behaved domestic pet (cat or dog) Stays Free! Pets must be declared at check-in. Up to 2 pets allowed per room. Second pet $15/ night, not to exceed 7 nights or $105 per pet per stay. Pet not to exceed 80 pounds. Service and emotional support animals are always welcome.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

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Guest Reviews

What Guests Say

7.2

Very Good

836 reviews

Highlights

  • +Location
  • +Staff helpfulness

Could Improve

  • –Cleanliness issues
  • –Poorly maintained facilities
Cleanliness5.2

Multiple reviews highlighted issues with cleanliness including bugs, body fluids, and filthy conditions.

Service9.2

Staff received praise for their professionalism and helpfulness, despite service issues.

Location8.7

Positive comments about proximity to major roads and convenience.

Room Quality6.2

Comments indicate the rooms were poorly maintained and sometimes unacceptable.

Amenities7.2

Limited amenities and issues like missing hangers and poor facility maintenance.

Value for Money7.7

Some value recognized in low cost, though quality issues present.

Food and Beverage6.2

No breakfast offered and limited dining options.

Overall Experience7.2

Overall experience mentioned as uncomfortable and not worth returning.

Vincent

Couple · Sep 2026

1

The rooms are fake and look like a set from a horror film. Run!

Liked:Nothing. I want a refund.
Disliked:In fact, my wife and I only stayed one night, because we were exhausted and it was nearly 9pm. Moreover, I asked for a refund. Bottom line - we will never stay at that hotel or use Booking.com again. We discovered the first room we were assigned did not have a phone, television, nor proper plumbing. The toilet let after the first flush. The bathroom flooded. The clerk offered a second room in similar condition that had not been cleaned. We finally slept in a third room, but the shower did not look clean, the television did not receive any channels and the phone and outlets in the nightstands were not plug in. There were literally no phone cords. I had to call the 800 number to get a phone number for the desk.

via Nuitee

Sue

Solo Traveller · Sep 2026

1
Liked:I didnt stay - it was that bad

via Nuitee

Brooklynn

Couple · Sep 2026

1

Will not be back after sleeping in such filth and now getting sick !!

Disliked:1: The smell of room was awful! 2:Several appliances were broken like the coffee pot some lights the hair dryer etc 3:the mattress was stained with blood and urine stains as well as the comforter being stained with urine 4:Dried blood in bathtub with no mat 5:Homeless people behind hotel with an aggressive dog!! 6: Lots of outside noise and general noise after quit time (in middle of night ) 7:surfaces were supper sticky and gross!

via Nuitee

Seby

Family With Children · Aug 2026

1

Disgusting

Liked:The rooms are smelling disgusting. Forced change the first room due smell worse than fish market. The second room got. Made feel sick my whole family and finally my family run away from the facility asking the to refund by around 5:30 am morning and took another room in the near by place
Disliked:There is nothing I liked there. Totally disgusting

via Nuitee

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