Hendersonville · US

Cascades Mountain Resort, an Ascend Collection Hotel

Name: Cascades Mountain Resort, an Ascend Collection Hotel
Address: 201 Sugarloaf Road, Hendersonville, North Carolina, 28792, Hendersonville, 28792
Telephone: +1 828-595-8155
Rating: 6.4

6.4

Good123 reviews

Free WiFiFree self parkingPool hoist on siteConference spaceHealth or beauty spa nearbyHealth or beauty spa nearby

Check-in / Check-out

From 04:00 PM · Until 11:00 AM

Classification

3-Star Hotel

Amenities

Conference space, Fireplace in lobby, Hiking/biking trails nearby, Television in common areas, Smoke-free property, Snowboarding nearby

Location

Hendersonville, US

Luxurious Recreational Amenities

Immerse yourself in relaxation with 3 spa tubs, a thrilling waterslide, and cozy fireplace in the lobby.

Dining Delights

Indulge in mouthwatering American cuisine at Old Orchard Tavern or grab a coffee at the café. Enjoy a drink at the bar/lounge overlooking the poolside.

Convenient Facilities and Services

Benefit from a 24-hour business center, front desk, and a vending machine. Host your event in our spacious conference center or meeting rooms. Free self-parking is available for your convenience.

Ready to experience all this and more? Book your stay at Cascades Mountain Resort, Ascend Hotel Collection now.

Loading rooms and rates...

Location

How to Find Us

201 Sugarloaf Road, Hendersonville, North Carolina, 28792

Hendersonville · US

+1 828-595-8155

Policies

Good to Know

Check-in & Check-out

Check-in from 04:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

Up to 2 children 16 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
A deposit may be required at the property.

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Hendersonville · US

Cascades Mountain Resort, an Ascend Collection Hotel

6.4

Good123 reviews

Free WiFiFree self parkingPool hoist on siteConference spaceHealth or beauty spa nearbyHealth or beauty spa nearby

Check-in / Check-out

From 04:00 PM · Until 11:00 AM

Classification

3-Star Hotel

Amenities

Conference space, Fireplace in lobby, Hiking/biking trails nearby, Television in common areas, Smoke-free property, Snowboarding nearby

Location

Hendersonville, US

Luxurious Recreational Amenities

Immerse yourself in relaxation with 3 spa tubs, a thrilling waterslide, and cozy fireplace in the lobby.

Dining Delights

Indulge in mouthwatering American cuisine at Old Orchard Tavern or grab a coffee at the café. Enjoy a drink at the bar/lounge overlooking the poolside.

Convenient Facilities and Services

Benefit from a 24-hour business center, front desk, and a vending machine. Host your event in our spacious conference center or meeting rooms. Free self-parking is available for your convenience.

Ready to experience all this and more? Book your stay at Cascades Mountain Resort, Ascend Hotel Collection now.

Loading rooms and rates...

Guest Reviews

What Guests Say

6.4

Good

123 reviews

Could Improve

–Cleanliness issues
–Poor service
–Outdated rooms
–Unsatisfactory amenities
–Value for money concerns
–Negative overall experience

Cleanliness3.0

The majority of guests mentioned cleanliness issues with the rooms and facilities.

Service2.5

Guests consistently complained about poor service, unhelpful staff, and lack of responsiveness to issues.

Location4.3

The location was sometimes appreciated for its proximity to attractions, but overall guest experiences varied.

Room Quality3.0

Guests reported outdated rooms, uncomfortable beds, and various maintenance issues.

Amenities2.7

Many guests expressed dissatisfaction with the amenities provided, including closed pools and lack of functioning facilities.

Value for Money1.5

Numerous guests felt the hotel did not offer value for the price paid, with complaints of false advertising and poor refund policies.

Food and Beverage2.7

Feedback on food and beverage services was negative, with closed restaurants and poor quality mentioned by multiple guests.

Overall Experience1.7

The overall guest experience was overwhelmingly negative, with multiple complaints about canceled events, unaddressed issues, and lack of staff.

Inspectorcallahan

Family · Jun 2025

Hidden gem

Liked:Better than many VRBOs we have stayed in. It claims to be lacking in amenities but that is definitely not true. Full kitchen, two large bedrooms, nice livingroom. Loved staying here.

via tripadvisor

F8155ULgaryh

Solo Travel · Apr 2025

CLOSED

Liked:Closed by Fire Marshal 4/11/2025. The city closed the motel due to non functional smoke alarms and generally unsafe conditions. One look inside and decided to go elsewhere. The management claims they will start renovations soon, but they obviously have put nothing into it for a long time.

via tripadvisor

Rosanne

Family · Apr 2025

Liked:Can’t even begin to say what a horrible experience this hotel was. Our room safety lock on door was broken - hallways were dimly lit, the staff was very unhelpful. When we tested the door lock they sent a janitor to “unlock” the door with a screwdriver. The pool was dirty, hot tub was not working, the ice machine looked like it had some sort of nasty leakage. The list goes on. We cancelled our reservation after being denied another room and left. They said Expedia would issue the refund. Expedia claimed the hotel was the only one who could approve the refund. The hotel lied and said there were “no issues” & that the booking was completed & successful. Outright lies. It took over 2 months to get a refund and we got it ONLY by filing a claim through our bank. Never, ever again with this hotel or chain!

via Nuitee

tishas416

Family · Apr 2025

Don't go

Liked:This place is horrible. I have always gone for my grandkids to swim. The beds are from 1970s. The floors are nasty. The kids running around were rude and unsurprised. It's a shame because it has so much potential. It used to be nice years ago. If the beds were comfortable I would at least tough it out. Our door didn't even have a lock.

via tripadvisor

Location

How to Find Us

201 Sugarloaf Road, Hendersonville, North Carolina, 28792

Hendersonville · US

+1 828-595-8155

Policies

Good to Know

Check-in & Check-out

Check-in from 04:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Important Information

Up to 2 children 16 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
A deposit may be required at the property.

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