Name: SureStay Hotel by Best Western Helen Downtown
Address: 8396 South Main Street, Helen, GA 30545
Rating: 8.5

SureStay Hotel by Best Western Helen Downtown | Member Rates | Dyme

WiFi availableFree WiFiParkingFree ParkingSwimming poolHeated pool

Check-in / Check-out

From 03:00 PM · Until 11:00 AM

Classification

3-Star Hotel

Amenities

WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms, Air conditioning

Location

Helen, us

Alpine-Inspired Motel with Heated Pool and Spa Baths

Continental Breakfast and Convenient Amenities

Indulge in a relaxing stay at Best Western, where every room offers a small refrigerator, microwave, and cable TV. Start your day with a delightful continental breakfast before taking a dip in the heated outdoor pool or enjoying a soothing spa bath in select rooms.

Explore Nature and Nearby Attractions

Stay connected with free property-wide WiFi as you plan your adventures to Chattahoochee River, Unicoi State Park, Chattahoochee National Forest, and Yonah Mountain Vineyards. With convenient access to hiking trails and local vineyards, there's something for everyone to enjoy just minutes away.

Book now and experience the perfect blend of comfort and convenience at Best Western.

Accommodations

Rooms & Suites

Check-in

Check-out

Guests

Loading rooms and rates...

Guest Reviews

What Guests Say

8.5

Excellent

1,517 reviews

Highlights

+Great location
+Helpful staff
+Clean rooms

Could Improve

–Parking issues
–Dirty common areas
–Uncomfortable beds

Cleanliness7.5

Some reviews mention it was dirty in common areas and complaints about odors in the room.

Service9.5

Staff were described as helpful and friendly, contributing to a positive experience.

Location9.5

The hotel is conveniently located within walking distance to attractions and downtown.

Room Quality8.0

There were complaints about uncomfortable beds and old room conditions.

Amenities8.5

Guests appreciated the water pool and basic amenities, but desired more options.

Value for Money8.5

Overall considered reasonable, but some comments about prices relative to quality.

Food and Beverage7.5

Reviews indicate limited breakfast options and concerns over quality.

Overall Experience9.0

Mixed feedback but highlights notable positives in location and staff.

Donna Sosebee

Solo Traveller · Jul 2026

Liked:The front desk staff was great. The location was just walking distance to down town. The room was clean and the bed was comfortable.

Disliked:N/a

via Nuitee

Patricia

Solo Traveller · Jul 2026

Anniversary trip.

Liked:The room was nice, spacious. The pool was nice. The staff was nice. My husband and I were celebrating our anniversary.

Disliked:The spa bath didn't work! That was very disappointing. There was construction going on next door that started right outside our room at the crack of dawn. It was loud.

via Nuitee

Sandra

Couple · Jul 2026

Liked:Room was clean and comfortable but when arrived to reserved room, TV did not work so we had to be Moved up on 2nd floor. No elevator. That’s why I reserved room on bottom floor. Also was not informed there was a new hotel going up right next to our room.

Disliked:when arrived to reserved room, TV did not work so we had to be Moved up on 2nd floor. No elevator. That’s why I reserved room on bottom floor. Also was not informed there was a new hotel going up right next to our room.

via Nuitee

Jean

Couple · Jul 2026

It was a wonderful stay. The staff is polite and very helpful and professional, and it is a wonderful location.

Liked:It was very convenient to the city of Helen, Georgia. Great location.

Disliked:The construction guys next-door kept parking in our parking spaces.

via Nuitee

Location

How to Find Us

8396 South Main Street

Helen · us

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

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Guest Reviews

What Guests Say

8.5

Excellent

1,517 reviews

Highlights

+Great location
+Helpful staff
+Clean rooms

Could Improve

–Parking issues
–Dirty common areas
–Uncomfortable beds

Cleanliness7.5

Some reviews mention it was dirty in common areas and complaints about odors in the room.

Service9.5

Staff were described as helpful and friendly, contributing to a positive experience.

Location9.5

The hotel is conveniently located within walking distance to attractions and downtown.

Room Quality8.0

There were complaints about uncomfortable beds and old room conditions.

Amenities8.5

Guests appreciated the water pool and basic amenities, but desired more options.

Value for Money8.5

Overall considered reasonable, but some comments about prices relative to quality.

Food and Beverage7.5

Reviews indicate limited breakfast options and concerns over quality.

Overall Experience9.0

Mixed feedback but highlights notable positives in location and staff.

Donna Sosebee

Solo Traveller · Jul 2026

Liked:The front desk staff was great. The location was just walking distance to down town. The room was clean and the bed was comfortable.

Disliked:N/a

via Nuitee

Patricia

Solo Traveller · Jul 2026

Anniversary trip.

Liked:The room was nice, spacious. The pool was nice. The staff was nice. My husband and I were celebrating our anniversary.

Disliked:The spa bath didn't work! That was very disappointing. There was construction going on next door that started right outside our room at the crack of dawn. It was loud.

via Nuitee

Sandra

Couple · Jul 2026

via Nuitee

Jean

Couple · Jul 2026

It was a wonderful stay. The staff is polite and very helpful and professional, and it is a wonderful location.

Liked:It was very convenient to the city of Helen, Georgia. Great location.

Disliked:The construction guys next-door kept parking in our parking spaces.

via Nuitee