Name: Holiday Inn Express & Suites Hawthorne - Elmsford North by IHG
Address: 20 Saw Mill River Road, Hawthorne, 10532
Rating: 8.2

WiFi availableFree WiFiParkingFree ParkingPrivate parkingFitness/spa locker rooms

Check-in / Check-out

From 03:00 PM · Until 11:00 AM

Classification

3-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms

Location

Hawthorne, us

Luxurious Accommodations in the Heart of Westchester County

Convenient Location: Situated near top universities and historic landmarks, the Comfort Inn & Suites in Hawthorne, NY offers easy access to shopping centers and local attractions like the Phillipsburg Manor.

Modern Amenities: Guests can unwind in the indoor pool, stay active in the exercise room, and enjoy a complimentary hot breakfast with a variety of options. Business travelers will appreciate the spacious work areas, high-speed internet, and meeting rooms for corporate events.

Comfortable Rooms: Each room is well-equipped with essential amenities, from microwaves and refrigerators to Nintendo game systems. Upgrade to a suite for extra comfort, or take advantage of the coin-operated laundry facilities during your stay.

Book your stay at the Comfort Inn & Suites for a memorable experience in Westchester County.

Accommodations

Rooms & Suites

Check-in

Check-out

Guests

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Guest Reviews

What Guests Say

8.2

Excellent

470 reviews

Highlights

+Clean and new
+Comfortable beds
+Good location

Could Improve

–Questionable service
–Inconsistent cleanliness
–Overpriced for some

Cleanliness8.1

Several reviews mentioned cleanliness positively, but issues described with ants indicate some inconsistency.

Service7.5

Mixed reviews on service, with one negative experience overshadowing others. Jeanne's handling of issues was criticized.

Location8.6

Well situated near events attended; no complaints regarding location.

Room Quality8.1

Rooms are often described as comfortable and spacious, with amenities mentioned positively.

Amenities8.6

Amenities such as breakfast options and 24-hour coffee were positively noted.

Value for Money8.1

Mixed feelings; some felt it was overpriced at $300 per night.

Food and Beverage8.6

Breakfast options were positively mentioned with a delicious breakfast and excellent service.

Overall Experience8.3

Overall, experiences were favorable but highlighted with significant concerns affecting the overall rating.

SneakinDeacon

Solo Travel · Jul 2026

CLEAN, COMFORTABLE, AND FRIENDLY EMPLOYEES

Liked:I had very enjoyable one night stay at the Holiday Inn Express and Suites in Hawthorne, New York. The entire property is very clean and very well maintained. I made my reservation through the Holiday Inn Website and check-in was very quick and easy. The employees at the front desk were very friendly and professional and recognized me as a reward member. My King room was large and very well attended. The room was clean and the bed was well made and very comfortable. The Wi-fi was consistent and worked well throughout my stay. This hotel features a large well lit parking lot that it shares with a couple of other businesses. The breakfast area featured eggs, breakfast meat, pastries, cereal, juice and coffee. It also features warm cinnamon rolls and the popular pancake roller. The breakfast attendants did an very good job keeping the area clean and well stocked throughout the advertised hours. Overall, this is a very nice hotel that is well managed, and the employees strive to ensure that guests have a nice stay.

via tripadvisor

AlanJ967

Couples · Dec 2025

Spacious, clean room

Liked:Spacious clean rooms and lobby. The breakfast area felt a bit cramped. The staff were all attentive and gracious. Altogether a good experience for us.

via tripadvisor

mslagunsoli

Family · Dec 2025

Really Nice

Liked:New,clean and service was Great! Breakfast average, omelets favorite. Food service reps & Front Desk excellent. Will stay again when visiting our family!

via tripadvisor

jmo814

Friends Getaway · Sep 2025

Disappointed

Liked:Hotel was overbooked and they changed our reservation without notification, leaving us with only one bed. They did not even notify us upon arrival. When we went to the desk they did tell us that the hotel was overbooked and that's why they made the change. They did not offer any accommodations or assistance. We requested to speak with the manager. There was no manager on duty but they did call Jeanne, the general manager. She was rude, unprofessional and unapologetic. Her only advice was to cancel the reservation. After reading other reviews, I can see that this was not just a bad day, but seems like this is the norm for Jeanne. For such a large hotel chain, I can't believe the standards aren't higher. Honestly, if it was just handled differently we probably wouldn't have been so upset. If it was somehow accidentally overbooked, they should have let us know prior to check-in that our reservation was changed. At the very least they could have let us know at check-in, offered apologies, offered accommodations, offered a discount, etc. instead we dealt with Jeanne after the fact, who seemed to lack any customer service or soft skills. When contacting IGH customer service, they were also unhelpful. This hotel is not worth $300 a night. 100% do NOT recommend.

via tripadvisor

Location

How to Find Us

20 Saw Mill River Road

Hawthorne · us

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

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Guest Reviews

What Guests Say

8.2

Excellent

470 reviews

Highlights

+Clean and new
+Comfortable beds
+Good location

Could Improve

–Questionable service
–Inconsistent cleanliness
–Overpriced for some

Cleanliness8.1

Several reviews mentioned cleanliness positively, but issues described with ants indicate some inconsistency.

Service7.5

Mixed reviews on service, with one negative experience overshadowing others. Jeanne's handling of issues was criticized.

Location8.6

Well situated near events attended; no complaints regarding location.

Room Quality8.1

Rooms are often described as comfortable and spacious, with amenities mentioned positively.

Amenities8.6

Amenities such as breakfast options and 24-hour coffee were positively noted.

Value for Money8.1

Mixed feelings; some felt it was overpriced at $300 per night.

Food and Beverage8.6

Breakfast options were positively mentioned with a delicious breakfast and excellent service.

Overall Experience8.3

Overall, experiences were favorable but highlighted with significant concerns affecting the overall rating.

SneakinDeacon

Solo Travel · Jul 2026

CLEAN, COMFORTABLE, AND FRIENDLY EMPLOYEES

via tripadvisor

AlanJ967

Couples · Dec 2025

Spacious, clean room

Liked:Spacious clean rooms and lobby. The breakfast area felt a bit cramped. The staff were all attentive and gracious. Altogether a good experience for us.

via tripadvisor

mslagunsoli

Family · Dec 2025

Really Nice

Liked:New,clean and service was Great! Breakfast average, omelets favorite. Food service reps & Front Desk excellent. Will stay again when visiting our family!

via tripadvisor

jmo814

Friends Getaway · Sep 2025

Disappointed

via tripadvisor

Holiday Inn Express & Suites Hawthorne - Elmsford North by IHG | Member Rates | Dyme