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Hanmer Springs Retreat

Hanmer Springs · NZ

Hanmer Springs Retreat

8.6
Excellent120 reviews
  1. Hotel Collection
  2. /Hotels in Hanmer Springs
  3. /Hanmer Springs Retreat
Self parking (surcharge)Offsite parking discounted rates availableOffsite parking discounted rates availableParkingRestaurantBilliards or pool table

Check-in / Check-out

From 03:00 PM · Until 10:00 AM

Classification

4-Star Hotel

Amenities

Ski storage, Television in common areas, Billiards or pool table, Free wired internet, Golfing on site, Self parking (surcharge)

Location

Hanmer Springs, NZ

Convenient Location

Hanmer Springs Retreat is ideally situated just 800 metres from the renowned Hanmer Springs Thermal Reserve, making it a perfect choice for those seeking relaxation and rejuvenation.

Comfortable Accommodation

Each room at our retreat is equipped with a kitchenette, ensuring that guests have the convenience of preparing their meals. The en suite bathrooms with complimentary toiletries add a touch of luxury to your stay.

Outdoor Amenities

Our property boasts facilities such as mountain bike washing area, guest laundry, and outdoor BBQ area, providing guests with opportunities for outdoor recreation and relaxation.

Book your stay at Hanmer Springs Retreat now to experience a perfect blend of comfort and convenience during your visit to Hanmer Springs.

Loading rooms and rates...

Location

How to Find Us

35 Hanmer Springs Road

Hanmer Springs · NZ

+6496244055

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 10:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform Hanmer Springs Retreat in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. A damage deposit of NZD 150 is required on arrival. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property. Please note that there is a standard 3.15% charge when you pay with a credit card. If you expect to arrive outside reception opening hours, please inform Hanmer Springs Retreat in advance, using the contact details found on the booking confirmation. Please note that if you have not contacted the hotel by 18:00 your reservation might be cancelled to make room for other guests. This does not apply to prepaid bookings. A deposit may be required at the property.

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Guest Reviews

What Guests Say

8.6

Excellent

120 reviews

Highlights

  • +Great location
  • +Friendly staff
  • +Comfortable beds

Could Improve

  • –Limited parking
  • –Expensive breakfast
  • –No spa services
  • –Dirty rooms
  • –Maintenance issues
  • –Poor service
Cleanliness6.6

Guests had mixed reviews about cleanliness, with some mentioning dirty rooms and bathrooms.

Service7.3

The staff were generally friendly and helpful, although there were incidents of poor service reported.

Location8.1

The hotel's location was praised for being convenient and in proximity to key amenities.

Room Quality6.7

Mixed feedback on room quality, with reports of spacious and clean rooms alongside complaints of dirty rooms and maintenance issues.

Amenities7.2

Guests found the amenities satisfactory, although some highlighted issues such as lack of spa services.

Value for Money5.6

Mixed opinions on value for money, with some guests feeling the price was high for the services provided.

Food and Beverage6.6

Breakfast and restaurant services received average feedback, with some guests wanting more variety.

Overall Experience6.9

While most guests had a positive overall experience, there were instances of disappointment and unmet expectations.

Curiosity31873185261

Friends Getaway · May 2025

2

Hotel closed down with no warning

Liked:No idea why the VR Hotel Group did not notify us they had closed this hotel down. Travelling all the way from Queenstown they had accepted our booking 5 weeks earlier and charged us via Booking.com. No reason why they closed it down was given and no other accommodation was available in Hanmer Springs that weekend. Disappointed is a massive understatement, this was a costly trip to a wonderful area to be totally let down by the Hotel causing much stress on a planned weekend away. Shame on the hotel group.

via tripadvisor

Ken

· Apr 2025

8
Liked:Nice clean, spacious, well equipped unit. We arrived 'after hours' and the system for 'checking in' worked well.

via Nuitee

Donald

Partner · Mar 2025

8
Liked:Good value

via Nuitee

Chris

Partner · Mar 2025

10
Liked:very quiet.excellent bed

via Nuitee

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