Name: Staybridge Suites Grand Rapids SW - Grandville by IHG
Address: 3675 POTOMAC CIRCLE SW, Grandville, Michigan, 49418, Grandville, 49418
Telephone: +1 616-406-1600
Rating: 8.8

Staybridge Suites Grand Rapids SW - Grandville by IHG | Member Rates | Dyme

Wheelchair accessible parkingFree self parkingWheelchair-accessible van parkingAccess to nearby indoor poolHealth or beauty spa nearbyHealth or beauty spa nearby

Check-in / Check-out

From 03:00 PM · Until 11:00 AM

Classification

3-Star Hotel

Amenities

Elevator, Fitness facilities, Gift shops or newsstand, Television in common areas, Free breakfast, Safe-deposit box at front desk

Location

Grandville, US

Recreational Amenities: Dive into our indoor pool, relax in the spa tub, or break a sweat at the fitness center during your stay.

Convenient Facilities: Start your day with a complimentary buffet breakfast and take advantage of amenities like the business center, front desk, and laundry facilities.

Home Away From Home: Unwind in our guestrooms equipped with kitchens, LCD TVs, and complimentary Wi-Fi, offering the perfect blend of comfort and convenience.

Book your stay at Staybridge Suites Grand Rapids SW - Grandville today for a memorable experience near RiverTown Crossings Mall.

Accommodations

Rooms & Suites

Check-in

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Guests

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Guest Reviews

What Guests Say

8.8

Excellent

176 reviews

Highlights

+Cleanliness
+Friendly service
+Good location
+Quality food

Could Improve

–Hot tub issues
–Noise concerns in rooms

Cleanliness8.7

Multiple reviews noted the cleanliness of the rooms and property.

Service8.9

Friendly and helpful staff were frequently mentioned in reviews.

Location9.0

The location was praised for being convenient and close to attractions.

Room Quality8.6

Guests reported clean and comfortable rooms, with some concerns about noise and aging features.

Amenities8.6

Amenities like the breakfast bar were appreciated, but the hot tub had issues.

Value for Money8.6

General satisfaction with the value provided for the cost.

Food and Beverage8.8

Breakfast received positive remarks, with variety and quality noted.

Overall Experience9.2

Overall positive experiences were reported, with a few isolated drawbacks.

jaysonz967

Family · Jun 2025

Bait and Switch Rates

Liked:I will start by saying I would not recommend Staybridge Suites Grandville (Thrive Hospitality Group) due to unethical business practices, poor customer service, and poor conflict resolution. We booked our stay for June 2025 about 6 months in advance for a concert weekend. I contacted the hotel the morning of check-in regarding early check-in and was not informed of any issues. Upon arrival we were informed that with no notice one of the two rooms booked was canceled without any notice. The desk clerk Lori stated there was a card issue, however they still had rooms available at the current rate which was $299/night versus the booked rate of $179/night. We asked to speak with the GM, he was currently unavailable, so we waited for him to become available. While waiting we checked on the availability of other IHG hotels in the area, all were sold out due to multiple events in the area. During this waiting period the rate for the room went from $299/night to $339/night. Also, while waiting we reached out to IHG’s Diamond Customer service for a resolution. When the GM was available, his name was MG, we discussed it with him, and he stated there was nothing he could do with reinstating the original rate however he could bump it back to the $299/night rate. While we were speaking with him, we were also on the line with IHG customer service, and they had authorized him to use the initial rate and/or book the room with points. After some back and forth he refused to do either. IHG Customer Service attempted to contact him directly and he avoided speaking with them while we were at the desk. Ultimately, we booked the room for $299/night as there weren’t any other options (we used the same card as it was booked originally with no issues). I had asked Lori for a business card with contact info, she stated she didn’t think they had any and acted as if she was looking through drawers for one. Upon check-out I asked the gentleman at the desk for one and he knew right where they were and handed me one (top drawer to left of computer terminal). MG and Lori’s overall attitude and demeanor were poor and condescending, leadership starts at the top and the employees follow MG’s poor leadership. Even the girl working at the desk at night acted very bothered when asked for extra towels. In speaking with other guests while sitting on the patio area others had experienced similar situations with cancelled rooms and increases in rates. The room itself was ok, not a $300/night room though. It was not very clean, lots of hair around the sink from previous person shaving, floor not vacuumed, and countertop in kitchen was dirty. If staying in the area I would stay anywhere else.

via tripadvisor

L3330CMheatherf

Family · Mar 2025

Not family friendly. Pool cold. Hot tub adults only.

Liked:Hotel was nice but specifically booked this places for the pool and the hot tub. Hoping to play with the kids in the pool but the pool was freezing and kids were not allowed in hot tub to warm up. It was closely monitored by the front desk. Disappointing. Would have booked elsewhere.

via tripadvisor

DJB3639

Family · Jan 2025

Suites with Kitchen are nice.

Liked:Pros: Location, kitchen, suites with 2 bathrooms. Con: My grandson loved the pool and hot tub until he was told he couldn't be in the hot tub. The pool was cold, so the kids would run to the hot tub to warm up. Apparently this location has had an issue with kids, so now kids are not allowed. Front desk personal came and told them to get out. Will stay elsewhere next time.

via tripadvisor

sarapK4500HO

Family · Dec 2024

Excellent!

Liked:We stayed here for 8 nights very recently. The hotel was a pleasure to stay at. The king suite was comfortable. Plenty of space. The breakfast was very good. The staff was so nice. Lori at the front desk was very accommodating. Very pleasant. Manal, who set up the breakfast buffet, always had a smile on her face, did an excellent job. My new favorite brand of hotel to stay at.

via tripadvisor

Location

How to Find Us

3675 POTOMAC CIRCLE SW, Grandville, Michigan, 49418

Grandville · US

+1 616-406-1600

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Pool access available from 8:00 AM to 10:00 PM.
Children stay free when occupying the parent or guardian's room, using existing bedding.
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
Contactless check-out is available.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
A deposit may be required at the property.

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