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Timber Ridge Lodge Gatlinburg

Gatlinburg · US

Timber Ridge Lodge Gatlinburg

5.8
Fair575 reviews
  1. Hotel Collection
  2. /Hotels in Gatlinburg
  3. /Timber Ridge Lodge Gatlinburg
WiFi availableFree WiFiParkingFree ParkingPrivate parkingLaundry washed per local authority guidelines

Check-in / Check-out

From 04:00 PM · Until 11:00 AM

Amenities

WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms, Air conditioning

Location

Gatlinburg, US

Convenient Location

Located in Gatlinburg, Timber Ridge Lodge is within walking distance to popular attractions like Ripley's Aquarium and just a short drive to Dolly Parton’s Stampede.

Comfortable Accommodation

The lodge offers well-equipped rooms with amenities such as air conditioning, flat-screen TVs, and free WiFi. Some rooms even boast stunning mountain views for a more relaxing stay.

Activities and Services

Guests can take advantage of the lodge's garden, free private parking, and concierge service. Plus, with skiing and tours available, there's always something exciting to do in Gatlinburg.

Ready to experience the best of Gatlinburg? Book your stay at Timber Ridge Lodge now!

Loading rooms and rates...

Location

How to Find Us

315 East Parkway

Gatlinburg · US

Policies

Good to Know

Check-in & Check-out

Check-in from 04:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

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Guest Reviews

What Guests Say

5.8

Average

575 reviews

Highlights

  • +Excellent location near Gatlinburg strip/attractions
  • +Comfortable beds
  • +Good price / value for travelers focused on location
  • +Some staff were helpful and accommodating

Could Improve

  • –Severe cleanliness issues (bed bugs, cockroaches, mold, general dirt)
  • –Broken or unreliable amenities (ice machines, vending, fridge, coffee pods)
  • –Room maintenance failures (broken showers, TVs, AC, poor lighting/vents)
  • –Reports of structural/maintenance problems and inconsistent housekeeping
Cleanliness1.0

Multiple guests reported severe issues: bed bugs, cockroaches, ants, mold, and generally dirty conditions (including a report of roof/structure falling apart).

Service8.7

Mixed reports but several reviewers noted accommodating staff (e.g., moved guests downstairs for accessibility, manager provided replacement TV/coffee maker); some reports of disorganization and rudeness on late check-ins, but staff responsiveness in individual cases supports a relatively positive score.

Location10.0

Consistently praised as very close to the Gatlinburg strip and attractions; guests repeatedly cited the convenient location.

Room Quality5.5

Mixed room experiences: beds often described as comfortable, but frequent issues with broken showers, malfunctioning TVs, poor pillows, inconsistent AC and maintenance problems.

Amenities4.0

Numerous amenity failures reported: broken ice machines and vending machines, lack of coffee pods for in-room Keurig, some non-working fridges and vents—amenities are unreliable.

Value for Money8.3

Several guests said the price was good and the location made it worth the cost despite shortcomings, indicating strong perceived value for certain travelers.

Food and Beverage3.9

Multiple comments about no breakfast being offered and lack of usable in-room coffee (no pods), reflecting a below-average food/beverage experience.

Overall Experience5.0

Overall impressions are mixed-to-negative: some guests had tolerable or pleasant stays (comfortable beds, good location), but many reported serious cleanliness and maintenance problems leading to strongly negative experiences.

Mccarter

Family With Children · Sep 2026

6

It was still fun.

Liked:There was no breakfast. Close to downtown. Great location
Disliked:Wasn't as nice as it showed to be. Didn't have a pool like it said.

via Nuitee

Irvine

Solo Traveller · Aug 2026

4
Liked:Clean
Disliked:No ac

via Nuitee

Cruz

Couple · Jul 2026

1
Liked:Nothing!
Disliked:Super dirty and moldy roof falling apart too

via Nuitee

Tammy

Couple · Jul 2026

8

Enjoyable and comfortable

Liked:Great location, room was very cute and cozy, bed was so comfortable I didn’t want to get up, had actual hot water (unlike some hotels have luke warm water to shower in). The staff was accommodating when we got there, they had us on the top floor but me nor my husband could walk upstairs so she moved us downstairs. I would stay here again.

via Nuitee

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