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Gatlinburg Town Square

Gatlinburg · US

Gatlinburg Town Square

8
Excellent3,044 reviews
  1. Hotel Collection
  2. /Hotels in Gatlinburg
  3. /Gatlinburg Town Square
WiFi availableFree WiFiParkingFree ParkingSwimming poolOutdoor pool

Check-in / Check-out

From 04:00 PM · Until 10:00 AM

Classification

3-Star Hotel

Amenities

WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms, Air conditioning

Location

Gatlinburg, US

Gatlinburg Town Square Resort: Your Gateway to the Great Smoky Mountains

Convenient Accommodations: With three distinct options to choose from, guests can find their perfect fit at Gatlinburg Town Square Resort, Town Village, or Town Village Hotel.

Amenities Galore: Enjoy the outdoor pool, hot tub, fitness centre, and free Wi-Fi. Relax in accommodations equipped with a microwave, cable TV, and even a private balcony in select apartments.

Prime Location: Situated less than a mile from the Great Smoky Mountains National Park, and within walking distance to popular attractions like the Gatlinburg Convention Center and Smoky Mountain Brewery, our hotel is the ideal choice for your Tennessee getaway.

Book now to experience the best of Gatlinburg at Gatlinburg Town Square Resort!

Loading rooms and rates...

Location

How to Find Us

515 Historic Nature Trail

Gatlinburg · US

+1 865-436-2039

Policies

Good to Know

Check-in & Check-out

Check-in from 04:00 PM. Check-out by 10:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply. Guests under the age of 21 can only check in with a parent or official guardian. Please note guest check-in is possible 24 hours, 7 days a week. A damage deposit of USD 250 is required on arrival and must be made via credit card. Your deposit will be refunded in full to the credit card on file following inspection of the property. Please note that the hotel has several locations. You can check-in at the address stated in the booking confirmation. Gatlinburg Town Village elevator is down indefinitely.Swimming pool: Closed from Mon, Apr 27, 2026 until Sun, Jan 10, 2027 Swimming pool: Closed from Mon, May 18, 2026 until Sun, Jan 10, 2027 A deposit may be required at the property.

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Guest Reviews

What Guests Say

8.0

Excellent

3,044 reviews

Highlights

  • +Location
  • +Amenities
  • +Indoor pool
  • +Nice condos

Could Improve

  • –Cleanliness issues
  • –Service inconsistency
  • –Room preparation delays
Cleanliness6.8

Several guests reported issues with cleanliness, including a filthy trash can and room not being properly cleaned.

Service7.8

Mixed reviews on service quality; some appreciated staff's fast response while others felt staff was rude.

Location9.3

Numerous reviews highlighted the excellent location being walking distance to many attractions.

Room Quality7.3

Concerns raised about rooms not being ready and issues with the amenities in the rooms.

Amenities8.3

Amenities such as the indoor pool and games were appreciated, though some noted maintenance issues.

Value for Money7.8

Some felt the fees and initial conditions did not justify the value, but location and amenities offered some compensation.

Food and Beverage8.3

Food and beverage services were not explicitly mentioned, assumed standard quality for this hotel tier.

Overall Experience8.3

Overall a nice experience despite several issues; likely to return.

sheb

Couple · Sep 2026

8

It was good there great location housekeeping didn’t do a great job

Liked:Location
Disliked:Pool closed and we were not notified

via Nuitee

Sean

Couple · Sep 2026

10
Liked:Location and price

via Nuitee

Donald

Extended Group · Sep 2026

2

This place stinks

Liked:None
Disliked:Everything

via Nuitee

Haley

Family With Children · Sep 2026

10

We loved everything about it. How nice and how close it was to everything

Liked:How nice the place was
Disliked:The outside pool wasn’t working and the inside pool was FREEZING

via Nuitee

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