Name: Gatlinburg Town Square
Address: 515 Historic Nature Trail, Gatlinburg, TN 37738
Telephone: +1 865-436-2039
Rating: 8

Gatlinburg Town Square | Member Rates | Dyme

WiFi availableFree WiFiParkingFree ParkingSwimming poolOutdoor pool

Check-in / Check-out

From 04:00 PM · Until 10:00 AM

Classification

3-Star Hotel

Amenities

WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms, Air conditioning

Location

Gatlinburg, us

Gatlinburg Town Square Resort: Your Gateway to the Great Smoky Mountains

Convenient Accommodations: With three distinct options to choose from, guests can find their perfect fit at Gatlinburg Town Square Resort, Town Village, or Town Village Hotel.

Amenities Galore: Enjoy the outdoor pool, hot tub, fitness centre, and free Wi-Fi. Relax in accommodations equipped with a microwave, cable TV, and even a private balcony in select apartments.

Prime Location: Situated less than a mile from the Great Smoky Mountains National Park, and within walking distance to popular attractions like the Gatlinburg Convention Center and Smoky Mountain Brewery, our hotel is the ideal choice for your Tennessee getaway.

Book now to experience the best of Gatlinburg at Gatlinburg Town Square Resort!

Accommodations

Rooms & Suites

Check-in

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Guests

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Guest Reviews

What Guests Say

8.0

Excellent

3,029 reviews

Highlights

+Location
+Amenities
+Indoor pool
+Nice condos

Could Improve

–Cleanliness issues
–Service inconsistency
–Room preparation delays

Cleanliness6.8

Several guests reported issues with cleanliness, including a filthy trash can and room not being properly cleaned.

Service7.8

Mixed reviews on service quality; some appreciated staff's fast response while others felt staff was rude.

Location9.3

Numerous reviews highlighted the excellent location being walking distance to many attractions.

Room Quality7.3

Concerns raised about rooms not being ready and issues with the amenities in the rooms.

Amenities8.3

Amenities such as the indoor pool and games were appreciated, though some noted maintenance issues.

Value for Money7.8

Some felt the fees and initial conditions did not justify the value, but location and amenities offered some compensation.

Food and Beverage8.3

Food and beverage services were not explicitly mentioned, assumed standard quality for this hotel tier.

Overall Experience8.3

Overall a nice experience despite several issues; likely to return.

Marcello

Family With Children · Aug 2026

It was an okay visit. With it being the 3rd time I’ve been here, this was the least maintained time.

Liked:I love that it’s near the downtown area, and that the rooms are spacious.

Disliked:The room was dirty when we got there. There was still scraps in the kitchen garbage. The bathroom floor was still wet when we arrived. The fireplace cover was completely missing. The lock to the sliding door on our balcony was broken, so we had to block it off from our toddler opening that door.

via Nuitee

Randy

Couple · Aug 2026

We have been staying here for years, it's like home away from home.

Liked:We were in 516A and just booked another trip for October, if whomever may read this if they could note the reservation we would like to stay in that same room during that stay. Thanks!

Disliked:NA

via Nuitee

Brown

Couple · Aug 2026

it was nice

Liked:rooms

Disliked:the sliding door would not lock

via Nuitee

Julie

Family With Children · Aug 2026

The staff was so friendly and very accommodating. It is a very nice place to stay was amazing to have a kitchen and a wa

Liked:The property was beautiful. Part of it is under construction, which is only gonna make it nicer. It was located in a great area.

Disliked:We did have some problems with the AC. They did try to fix it and we did come up with a solution.

via Nuitee

Location

How to Find Us

515 Historic Nature Trail

Gatlinburg · us

+1 865-436-2039

Policies

Good to Know

Check-in & Check-out

Check-in from 04:00 PM. Check-out by 10:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply. Guests under the age of 21 can only check in with a parent or official guardian. Please note guest check-in is possible 24 hours, 7 days a week. A damage deposit of USD 250 is required on arrival and must be made via credit card. Your deposit will be refunded in full to the credit card on file following inspection of the property. Please note that the hotel has several locations. You can check-in at the address stated in the booking confirmation. Gatlinburg Town Village elevator is down indefinitely.Swimming pool: Closed from Mon, Apr 27, 2026 until Sun, Jan 10, 2027 Swimming pool: Closed from Mon, May 18, 2026 until Sun, Jan 10, 2027 A deposit may be required at the property.

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Guest Reviews

What Guests Say

8.0

Excellent

3,029 reviews

Highlights

+Location
+Amenities
+Indoor pool
+Nice condos

Could Improve

–Cleanliness issues
–Service inconsistency
–Room preparation delays

Cleanliness6.8

Several guests reported issues with cleanliness, including a filthy trash can and room not being properly cleaned.

Service7.8

Mixed reviews on service quality; some appreciated staff's fast response while others felt staff was rude.

Location9.3

Numerous reviews highlighted the excellent location being walking distance to many attractions.

Room Quality7.3

Concerns raised about rooms not being ready and issues with the amenities in the rooms.

Amenities8.3

Amenities such as the indoor pool and games were appreciated, though some noted maintenance issues.

Value for Money7.8

Some felt the fees and initial conditions did not justify the value, but location and amenities offered some compensation.

Food and Beverage8.3

Food and beverage services were not explicitly mentioned, assumed standard quality for this hotel tier.

Overall Experience8.3

Overall a nice experience despite several issues; likely to return.

Marcello

Family With Children · Aug 2026

It was an okay visit. With it being the 3rd time I’ve been here, this was the least maintained time.

Liked:I love that it’s near the downtown area, and that the rooms are spacious.

via Nuitee

Randy

Couple · Aug 2026

We have been staying here for years, it's like home away from home.

Liked:We were in 516A and just booked another trip for October, if whomever may read this if they could note the reservation we would like to stay in that same room during that stay. Thanks!

Disliked:NA

via Nuitee

Brown

Couple · Aug 2026

it was nice

Liked:rooms

Disliked:the sliding door would not lock

via Nuitee

Julie

Family With Children · Aug 2026

The staff was so friendly and very accommodating. It is a very nice place to stay was amazing to have a kitchen and a wa

Liked:The property was beautiful. Part of it is under construction, which is only gonna make it nicer. It was located in a great area.

Disliked:We did have some problems with the AC. They did try to fix it and we did come up with a solution.

via Nuitee