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Gatlinburg Mountain Inn

Gatlinburg · US

Gatlinburg Mountain Inn

8
Excellent1,929 reviews
  1. Hotel Collection
  2. /Hotels in Gatlinburg
  3. /Gatlinburg Mountain Inn
WiFi availableFree WiFiParkingFree ParkingPrivate parkingNon-smoking rooms

Check-in / Check-out

From 02:00 PM · Until 11:00 AM

Classification

4-Star Hotel

Amenities

WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms, Air conditioning

Location

Gatlinburg, US

Stunning Mountain Views

Experience the beauty of Gatlinburg at Gatlinburg Mountain Inn, offering balconies with breathtaking mountain views in select rooms. Enjoy the convenience of free WiFi and room service, along with a welcoming 24-hour front desk for all your needs.

Modern Comforts

Relax in air-conditioned rooms with flat-screen TVs and city views in some units. Each room is equipped with a fridge for your convenience, ensuring a comfortable and enjoyable stay.

Convenient Location

Explore nearby attractions such as Ripley's Aquarium and Dolly Parton’s Stampede, just a short distance away. With the airport within reach, Gatlinburg Mountain Inn is the perfect choice for your stay in Gatlinburg.

Book now for an unforgettable mountain retreat at Gatlinburg Mountain Inn!

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Location

How to Find Us

390 East Parkway

Gatlinburg · US

Policies

Good to Know

Check-in & Check-out

Check-in from 02:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

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Guest Reviews

What Guests Say

8.0

Excellent

1,929 reviews

Highlights

  • +Friendly, helpful staff/owners
  • +Great location close to downtown/main strip
  • +Excellent value/low price
  • +Comfortable beds/rooms often described as clean
  • +Convenient parking
  • +Bear sightings on property (memorable experience)

Could Improve

  • –Musty/musky odors reported in some rooms
  • –Cleanliness issues: hair on sheets, dirty bathtubs
  • –Maintenance problems: TV or shower failures reported
  • –Amenities lacking: no ice machine, no vending
  • –Intermittent or weak Wi‑Fi
  • –Rooms are older and need updating
Cleanliness6.5

Mixed reports: many guests said rooms were clean and beds comfortable, but multiple reviews noted hair on sheets, dirty bathtubs and a strong musty/musky odor in some rooms.

Service9.0

Consistently praised: staff and owners repeatedly described as friendly, helpful and accommodating (unlocking doors, prompt responses, helpful manager recommendations).

Location9.0

Very positive: many guests highlighted proximity to downtown/main strip, convenient parking and easy access to restaurants and activities; several mentions of bear sightings on property. One guest noted it may not be within easy walking distance to the main strip.

Room Quality7.5

Mixed: comfortable beds and working AC were noted, but rooms are described as older and in need of updating (old carpet, dated bathtubs), with occasional maintenance issues (TV or shower problems).

Amenities6.5

Some shortcomings: guests mentioned no ice machine/vending, intermittent or poor Wi‑Fi, inconsistent in‑room coffee and occasional in-room TV/shower failures.

Value for Money9.0

Strong positives: multiple guests said the price can’t be beat and described the hotel as great value for location and price.

Food and Beverage7.5

Limited mentions: breakfast was generally not used by reviewers; the only specific comment was that in‑room coffee is not great. No consistent food service praise or major complaints.

Overall Experience9.0

Generally positive overall: friendly staff/owners, good value, convenient location and memorable bear sightings lead many guests to return despite some cleanliness and maintenance issues.

Patricia

Couple · Sep 2026

9

We enjoyed it was hoping to see bears but we didn’t

Liked:The staff was very friendly was very helpful
Disliked:Needed more lighting other than that it was very relaxing

via Nuitee

Eder

Couple · Sep 2026

1

Bed-bugs avoid this place

Liked:Location
Disliked:The room has a strong, musty odor, and we discovered a bed bug infestation in the bed. My wife and I killed four bed bugs throughout the night and both suffered multiple bites. When I reported this to the front office, the staff dismissed our concerns and claimed that the issue was caused by leaving the door open. This response is unacceptable given the severity of the health and safety hazard.

via Nuitee

Daniel

Couple · Sep 2026

10

Good stay

Disliked:Need pool

via Nuitee

ASHLEY

Couple · Sep 2026

7
Liked:Clean rooms.
Disliked:The beds are hard.

via Nuitee

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