Name: Clarion Pointe Downtown Gatlinburg
Address: 200 East Parkway, Gatlinburg, TN 37738
Telephone: +1 865-277-6179
Rating: 7.2

WiFi availableFree WiFiParkingFree ParkingPrivate parkingAccessible parking

Check-in / Check-out

From 04:00 PM · Until 11:00 AM

Classification

3-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms

Location

Gatlinburg, us

Convenient Location near Great Smoky Mountains National Park

Comfortable Rooms with Modern Amenities

Relaxing Outdoor Pool and Sun Terrace

Experience the beauty of Gatlinburg, Tennessee with a stay at Clarion Pointe Downtown. Enjoy the convenience of being just a 5-minute drive from the Great Smoky Mountains National Park. Unwind in our well-equipped rooms featuring free WiFi, TV, and coffee makers. Some rooms even have a cozy seating area for extra comfort. Take a refreshing dip in the seasonal outdoor pool, or soak up the sun on the terrace. With a 24-hour front desk, free parking, and attractions like Ripley’s Aquarium nearby, your stay with us will be both relaxing and memorable. Book your stay now for a delightful getaway.

Accommodations

Rooms & Suites

Check-in

Check-out

Guests

Loading rooms and rates...

Guest Reviews

What Guests Say

7.2

Very Good

1,683 reviews

Highlights

+Good location
+Comfortable beds

Could Improve

–Cleanliness issues
–Rude staff

Cleanliness5.0

Multiple reviews highlighted issues with cleanliness, including mold and dirty rooms.

Service7.5

Some guests found the staff rude and unhelpful, though some mentioned friendly service.

Location10.0

Guests praised the good location, close to downtown and attractions.

Room Quality6.0

Guests reported issues with room conditions, including maintenance problems.

Amenities7.0

Amenities were seen as lacking, particularly in terms of requests not being fulfilled.

Value for Money7.5

Discounted rates did not compensate for numerous issues reported.

Food and Beverage6.5

Breakfast options were described as poor by several guests.

Overall Experience8.0

Guests had mixed feelings, with some positives but numerous complaints affecting overall satisfaction.

Brittany

Solo Traveller · Sep 2026

Liked:It is in downtown Gatlinburg, and close to all attractions

via Nuitee

Joan

Solo Traveller · Sep 2026

Liked:Had a nice, comfortable and great size room. Had a fireplace in room, which would have been cozy in much cooler weather. Location was right at a trolley stop. The main problem was the trip, walking uphill, to the room. A pretty steep incline for someone not used to or elderly. The breakfast was fairly good. Might stay again, if health or age allow it.

Disliked:The walk up to the room from lobby or trolley stop was fairly steep. The choice was to climb 3 flights of stairs or continue the steep incline to back of building to get an elevator.

via Nuitee

Miriam

Couple · Sep 2026

A place from hell!

Liked:It was the worst experience I had ever had in a hotel room, filthy conditions and smells of sewer along with the TV not working and no shower curtain or spiderweb in the corners of the room. Asked numerous times to be moved and they stated that they were full up! Checked that night and they had at least 20 rooms available!

Disliked:It was the worst experience I had ever had in a hotel room, filthy conditions and smells of sewer along with the TV not working and no shower curtain or spiderweb in the corners of the room. Asked numerous times to be moved and they stated that they were full up! Checked that night and they had at least 20 rooms available

via Nuitee

Rafael

Family With Children · Sep 2026

Liked:Location is great. And the breakfast was not bad

Disliked:We checked in at 8 PM, and even then, the room wasn't ready. There was no toilet paper or towels, and the lights and power outlets didn't work.

via Nuitee

Location

How to Find Us

200 East Parkway

Gatlinburg · us

+1 865-277-6179

Policies

Good to Know

Check-in & Check-out

Check-in from 04:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. A deposit may be required at the property.

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Guest Reviews

What Guests Say

7.2

Very Good

1,683 reviews

Highlights

+Good location
+Comfortable beds

Could Improve

–Cleanliness issues
–Rude staff

Cleanliness5.0

Multiple reviews highlighted issues with cleanliness, including mold and dirty rooms.

Service7.5

Some guests found the staff rude and unhelpful, though some mentioned friendly service.

Location10.0

Guests praised the good location, close to downtown and attractions.

Room Quality6.0

Guests reported issues with room conditions, including maintenance problems.

Amenities7.0

Amenities were seen as lacking, particularly in terms of requests not being fulfilled.

Value for Money7.5

Discounted rates did not compensate for numerous issues reported.

Food and Beverage6.5

Breakfast options were described as poor by several guests.

Overall Experience8.0

Guests had mixed feelings, with some positives but numerous complaints affecting overall satisfaction.

Brittany

Solo Traveller · Sep 2026

Liked:It is in downtown Gatlinburg, and close to all attractions

via Nuitee

Joan

Solo Traveller · Sep 2026

Disliked:The walk up to the room from lobby or trolley stop was fairly steep. The choice was to climb 3 flights of stairs or continue the steep incline to back of building to get an elevator.

via Nuitee

Miriam

Couple · Sep 2026

A place from hell!

via Nuitee

Rafael

Family With Children · Sep 2026

Liked:Location is great. And the breakfast was not bad

Disliked:We checked in at 8 PM, and even then, the room wasn't ready. There was no toilet paper or towels, and the lights and power outlets didn't work.

via Nuitee

Clarion Pointe Downtown Gatlinburg | Member Rates | Dyme