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Brookside Lodge

Gatlinburg · US

Brookside Lodge

8.4
Excellent360 reviews
  1. Hotel Collection
  2. /Hotels in Gatlinburg
  3. /Brookside Lodge
Free WiFiWheelchair accessible parkingRV, bus, truck parkingFree self parkingFree RV, bus, truck parkingWheelchair-accessible van parking

Check-in / Check-out

From 04:00 PM · Until 11:00 AM

Classification

3-Star Hotel

Amenities

Free breakfast, Fitness facilities, Express check-out, Free bicycles nearby, Area shuttle (surcharge), Firepit

Location

Gatlinburg, US

In the heart of Gatlinburg, Brookside Lodge offers an unforgettable getaway perfect for everyone.

Relax and Unwind

Dive into relaxation at our two outdoor swimming pools or energize your day at our fitness center.

Comfort and Convenience

Our 100 air-conditioned rooms feature premium pillowtop beds, private furnished balconies, refrigerators, and microwaves, ensuring a home-away-from-home experience.

Exceptional Amenities

Enjoy complimentary Wi-Fi, a daily continental breakfast, and on-site conference facilities ideal for events or meetings.

Smartly situated within a short distance of local attractions like Ripley's Aquarium of the Smokies, it's time to experience all that Gatlinburg has to offer. Book your stay at Brookside Lodge today for a memorable adventure!

Loading rooms and rates...

Location

How to Find Us

463 E Parkway, Gatlinburg, Tennessee, 37738

Gatlinburg · US

1-865-436-5611

Policies

Good to Know

Check-in & Check-out

Check-in from 04:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

<ul> <li>Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. </li><li>Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. </li><li>The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. </li><li>Contactless check-out is available.</li> </ul>

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BROOKSIDE LODGE

Guest Reviews

What Guests Say

8.4

Excellent

360 reviews

Highlights

  • +Clean room
  • +Great staff
  • +Beautiful location
  • +Cozy atmosphere
  • +Bears sightings
  • +Renovated rooms

Could Improve

  • –Room cleanliness quality
  • –Dated amenities
  • –Uncomfortable beds
  • –Lack of adequate bathroom supplies
Cleanliness6.7

Several guests mentioned issues with cleanliness, including musty air and dirty carpets.

Service9.7

Staff was consistently described as nice and accommodating.

Location9.7

Guests enjoyed the proximity to nature and local activities.

Room Quality6.7

Many complaints regarding room condition, including uncomfortable mattresses and broken fixtures.

Amenities8.7

Some amenities were appreciated but others, like the breakfast, were noted as lacking.

Value for Money8.7

Some guests felt the price did not reflect the experience due to room issues.

Food and Beverage7.7

Breakfast received mixed reviews with some complaints noted.

Overall Experience9.2

Despite issues, many guests expressed a willingness to return due to positive aspects.

Melanie

Couple · May 2026

8

Over all it was ok. Front desk staff was very nice

Liked:Breakfast was ok Location was great
Disliked:Older hotel.. needs a few updates.. (doors in rooms) didnt feel too safe

via Nuitee

Nomi

Couple · May 2026

9

The king deluxe is a nice room and we will book it again

Liked:The second night we stayed in a king deluxe room and it was incredible! Theres a soaking bathtub and a kitchen sink and fireplace.
Disliked:The private balcony was not private at all people in joining rooms could see me. The breakfast was foul.

via Nuitee

Hernandez

Couple · May 2026

10

We enjoyed ourselves everyone was so helpful and kind even when we had questions

Liked:I enjoyed how close we were to the trolley stop
Disliked:Na

via Nuitee

Nelson

Couple · May 2026

5

I really wish that it would have been as good as the website made it look.

Liked:Location was good. Liked the sound of the brook.
Disliked:The bed mattress was completely worn out. The bed was made up with just a sheet and a thin bedspread. There was no blanket to be found in the room. I had to go and buy toilet tissue. I had to go to the office the second night to get a blanket and some clean towels. The room was never cleaned or serviced the entire stay. The front desk said they could not address the problem because the cleaning service was contracted. I had to shout at one of the cleaning crew to get some clean towels, but he couldn't understand or speak any English. The heat/ac would either freeze you or bake you.

via Nuitee