Brookside Lodge - Gatlinburg - On the River

Multiple guests reported dirty rooms and patios, cobwebs, dead insects, bedding not changed, bugs on the floor and general lack of housekeeping; cleanliness is a clear weakness.

Staff described as very nice by some guests, but housekeeping/service execution is inconsistent (missed cleanings, towels only replaced); front-line service is good but operational housekeeping is uneven.

Strong positive mentions: riverside setting, close to town, peaceful, scenic brook and easy trolley access — location is a standout feature.

Mixed reports: some comfortable beds and clean/spacious rooms, but several complaints about sagging/hard mattresses, broken lamps/fixtures, loose toilet seat and unpleasant odors (tobacco/marijuana).

Consistently praised amenities: pool, hot tub, outdoor seating and balcony areas, waterfall pool and relaxing grounds; amenities are a major positive.

Multiple guests called it good value or best value in Gatlinburg; guests feel the setting and amenities provide strong value despite some issues.

Breakfast is noted as nice/delicious by several guests, though a few mentioned limited beverage options or concerns about breakfast quality.

Overall stays are generally positive due to location, amenities and value, but persistent cleanliness and some room-quality issues temper the experience for some guests.