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Brookside Lodge - Gatlinburg - On the River

Gatlinburg · US

Brookside Lodge - Gatlinburg - On the River

8.2
Excellent4,971 reviews
  1. Hotel Collection
  2. /Hotels in Gatlinburg
  3. /Brookside Lodge - Gatlinburg - On the River
WiFi availableFree WiFiParkingRestaurantSwimming poolOutdoor pool

Check-in / Check-out

From 04:00 PM · Until 11:00 AM

Classification

3-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Non-smoking rooms, Air conditioning

Location

Gatlinburg, US

River View Balconies and Modern Amenities

Enjoy the picturesque river view balconies along with modern room amenities like a microwave, refrigerator, and flat screen TVs in every guest room.

Family-Friendly Activities and Recreation

With 2 outdoor pools, basketball/volleyball courts, a kids playground, and a fitness center, there's something for everyone in the family to enjoy at Brookside Resort.

Scenic Location and Nearby Attractions

Situated just a short walk from Gatlinburg City Center, and close to the Great Smoky Mountains National Park and Dollywood Theme Park, Brookside offers a convenient and scenic location for your stay.

Experience the perfect blend of comfort and adventure at Brookside Resort. Book now to enjoy a relaxing getaway with family and friends!

Loading rooms and rates...

Location

How to Find Us

463 East Parkway

Gatlinburg · US

Policies

Good to Know

Check-in & Check-out

Check-in from 04:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In the event of an early departure, the property will charge you the full amount for your stay. A deposit may be required at the property.

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Guest Reviews

What Guests Say

8.2

Excellent

4,971 reviews

Highlights

  • +Riverside/creek setting
  • +Excellent location (close to town, trolley access)
  • +Pool and hot tub
  • +Balconies and outdoor seating
  • +Friendly staff (some reports)
  • +Good/pleasant breakfast
  • +Good value for money

Could Improve

  • –Poor cleanliness: cobwebs, insects, rooms not cleaned
  • –Room issues: sagging/hard mattresses, broken lamps/fixtures, loose toilet
  • –Unpleasant smells (tobacco, marijuana)
  • –Inconsistent housekeeping service
  • –Security concern: door not locking reported
  • –Breakfast beverage selection could be improved
Cleanliness5.5

Multiple guests reported dirty rooms and patios, cobwebs, dead insects, bedding not changed, bugs on the floor and general lack of housekeeping; cleanliness is a clear weakness.

Service8.0

Staff described as very nice by some guests, but housekeeping/service execution is inconsistent (missed cleanings, towels only replaced); front-line service is good but operational housekeeping is uneven.

Location10.0

Strong positive mentions: riverside setting, close to town, peaceful, scenic brook and easy trolley access — location is a standout feature.

Room Quality7.0

Mixed reports: some comfortable beds and clean/spacious rooms, but several complaints about sagging/hard mattresses, broken lamps/fixtures, loose toilet seat and unpleasant odors (tobacco/marijuana).

Amenities9.5

Consistently praised amenities: pool, hot tub, outdoor seating and balcony areas, waterfall pool and relaxing grounds; amenities are a major positive.

Value for Money8.5

Multiple guests called it good value or best value in Gatlinburg; guests feel the setting and amenities provide strong value despite some issues.

Food and Beverage8.0

Breakfast is noted as nice/delicious by several guests, though a few mentioned limited beverage options or concerns about breakfast quality.

Overall Experience9.1

Overall stays are generally positive due to location, amenities and value, but persistent cleanliness and some room-quality issues temper the experience for some guests.

Ragle

Solo Traveller · Sep 2026

3

Very dirty.

Liked:Location
Disliked:Very dirty carpet, rotten balcony roof, stain on towels, bug stuck on shower wall, simply not clean at all

via Nuitee

Karen

Couple · Sep 2026

8

nice

Liked:balcony over creek
Disliked:room smelled musty room was not made up/had to walk to front desk to get towels

via Nuitee

Yelena

Family With Children · Sep 2026

8
Liked:Location. The river was so beautiful. Very friendly people at reception.
Disliked:Beds were not comfortable. Rooms need some upgrade.

via Nuitee

gaspardo

Solo Traveller · Sep 2026

10
Liked:The rooms had a light cabin feeling with a fireplace and a river right off the back patio . A front door and a back balcony.
Disliked:Liked it all except hopefully next time I come I hope the hot tub tub is fixed.

via Nuitee

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