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Best Western Plus Gatineau-Ottawa Downtown

Gatineau · ca

Best Western Plus Gatineau-Ottawa Downtown

7.6
Very Good1,915 reviews
  1. Hotel Collection
  2. /Hotels in Gatineau
  3. /Best Western Plus Gatineau-Ottawa Downtown
ParkingSelf parking (surcharge)Secured parkingRestaurantSwimming poolHeated pool

Check-in / Check-out

From 04:00 PM · Until 11:00 AM

Classification

4-Star Hotel

Amenities

Fitness facilities (surcharge), Parking, Non-smoking rooms, Air conditioning, Swimming pool, Restaurant

Location

Gatineau, ca

Luxurious Amenities

Best Western Plus Gatineau-Ottawa Downtown offers a range of amenities including an indoor pool, fitness centre, and ski storage space. Guests can unwind and relax in style.

Convenient Location

Located just steps away from popular attractions such as the Canadian Museum of History and Peace Tower, this 4-star hotel is the perfect base for exploring Gatineau and Ottawa.

Modern Comforts

With air-conditioned rooms, free WiFi, and a 24-hour front desk, guests can enjoy a comfortable and convenient stay at Best Western Plus Gatineau-Ottawa Downtown.

Experience the best of Gatineau-Ottawa at our hotel - book your stay now for a memorable getaway!

Loading rooms and rates...

Location

How to Find Us

131 Rue Laurier

Gatineau · ca

Policies

Good to Know

Check-in & Check-out

Check-in from 04:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Please be advised that guests must be at least 21 years old in order to reserve a room. Pre-paid credit cards and debit cards are not accepted at this property. A visa debit card will be treated as a debit card, and therefore is not accepted. The pool is open during the following times: Monday-Friday: 17:00-21:00 Saturday-Sunday: 9:00-00:00Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

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BEST WESTERN PLUS GATINEAU-OTTAWA DOWNTOWN

Guest Reviews

What Guests Say

7.6

Very Good

1,915 reviews

Highlights

  • +Good location
  • +Helpful staff

Could Improve

  • –Cleanliness issues
  • –Breakfast quality
Cleanliness6.9

Multiple reviews cited issues with cleanliness including unprepared rooms and general disorder.

Service8.4

Staff were helpful in changing rooms but failed to address significant issues like bed bugs.

Location8.9

Positive comments regarding the proximity to downtown and accessibility.

Room Quality7.4

Rooms were described as comfortable but issues with amenities were noted.

Amenities6.9

Limited availability noted for breakfast options and pool access.

Value for Money8.4

Good pricing was mentioned but some felt the amenities didn't match the expectations.

Food and Beverage5.9

Breakfast options received poor reviews; many preferred dining outside.

Overall Experience8.0

Mixed feelings; some found it acceptable for a short stay, others encountered major issues.

Subin

Couple · May 2026

8

Was oky for quick stop

Liked:Worth for the money
Disliked:No drinking water was provided , not hot pot kettle

via Nuitee

Christina

Family With Children · Apr 2026

5

Location is wonderful, but not worth it for us.

Liked:Staff was kind and friendly, also helpful. It was clean
Disliked:Comfort, the bed are so soft we sunk right in them making it hard to sleep. There were no queen bed double rooms listed - double beds for grown adults is too tight. The washrooms were also too small, I was constantly worried I drop something from the counter into the toilet. The pillows offer no support and are too flimsy. Overall we found the rooms, hallways very small and narrow - not inviting. The AC units are extremely loud coming in and off all night. It was a difficult stay at best. The breakfast option should be clearly stated on all your listing that it is not included and the cost. To be honest, if it were my hotel that is not the restaurant I would want there. The “cooked” food was stale and cold. All tasted like they came out of a frozen food box. The pastries were solid hard. Also felt like they were ready made (not fresh) bought from a grocery store. For the cost, it’s definitely not worth it.

via Nuitee

Feridun

Family With Children · Apr 2026

10

Perfect location close to downtown, very beautiful river and city view

Liked:Good location, good river and city view, best pool
Disliked:The heating system was so noisy

via Nuitee

Mehmet Nuri

Couple · Apr 2026

1
Disliked:Dear Sir/Madam, After completing our hotel reservation, we arrived at your property and were assigned a room that was extremely small, poorly ventilated, and had an unpleasant odor. It appeared to be a room that had not been in regular use. Additionally, the bathroom was missing a shower curtain for the bathtub, making it impractical to use. There was also no in-room safe or security box available to store our valuables. As a result, we were unable to leave the room freely, since we could not safely leave our laptops and important belongings behind. Furthermore, the reservation details provided to us clearly indicated that breakfast was included. However, upon arrival, we were informed that breakfast was not included and were told to contact the booking platform, as it was “not under their responsibility.” I have already shared the supporting document with you showing that breakfast was indeed listed as included. Overall, we were very dissatisfied with our stay. We kindly request that this issue be resolved in a way that will restore our satisfaction. Thank you for your attention. Kind regards, Mehmet Nuri Yesilgoz

via Nuitee